Valley Plaza

Good food and stores. Wish they had a Daiso, more alternative clothing, and a stationary store. There's a lot of empty spaces with no stores.

DO NOT I repeat DO NOT make reservations for pictures. out appointment was at 4:15pm. got here at 3:45pm and we are still waiting at almost 5pm. it took multiple people telling the people running the pictures that they should stop helping those who don't have reservations (which that line was going faster) in order to catch up with those who do have reservations. also there are individuals who leave line and come back hour to an hour and a half later only to get back in line with a prior reservation time. at 5 we were told we had to wait an additional 30 minutes to get pictures due to understaffing. do not come to this mall for pictures

I refuse to enter the mall unless I really have to. I don't hate the mall, but I don't love it! To me, the mall is meant for the young crowd, which I don't mind. Parking can be a pain in the butt, and it can be very crowded. There are so many shops to choose from and pretty much all of the shops are very organized and clean. But some shops are hit or miss when it comes to the friendly customer service. We went into Spencer's, and the staff was so friendly, but at Aeropostale, they were not. Aeropostale was having great deals, though, such as buy 1, get 2 free, and the jeans were buy one, get one free. Bath & Body Works were having sales today with their candles and their men's bodycare. Most all stores were having sales on their back packs. After a few hours at the mall, I'm exhausted and happy to be home!

Updating my review based on our Santa photo experience. Booking was a breeze online, and the pet photo sessions are on special days. We chose an early session before Thanksgiving, arriving about 10 minutes early. The Santa village is just outside JcPenney's in the mall; park on the Hughes side. The evening was quiet, allowing us time to change costumes and capture the perfect shot with June and Santa. For around $45, you get digital and printed photos--a worthwhile keepsake. Some touch-ups at home were needed, but overall, a good deal. Friendly staff, and June enjoyed it!

Good stores, department stores and then some.Mostly shopped around Target, the new FYE, Bath & Bodyworks, Lush and a few miscellaneous staple mall stores... Pretty solid movie theater on the outside of the mall as well.Valley Plaza encompass a huge block and has several businesses on the outside including the new Dave & Busters.Seeing security mishandled a fight among a large group of teens was wild, but apparently this happens a lot as well as other outrageous acts. Seems like the mall security manages what they can but are often overwhelmed.Once 40 plus kids started running our way, including some on bikes... We pretty much left.... though we were in the processing of leaving just before a 14year old girl threating another was stopped by security and asked to leave or be pepper sprayed.If you've ever been in range of someone being pepper sprayed it's super intense and will cause some coughing and disorientation for sure.Other than that this is a smaller mall, however one that's easy to navigate and enjoy when random acts of definitely not kindness occur.

Where the hell did all the seats go? Absolutely nowhere to sit while I wait... so lame.

First time here...Pretty big mall that takes up an entire blockMacy's itself has 3 floorsThere is a lot of parking yet parking is still hard to come by.Mall itself is clean, well organized and has a variety of different stores to shop from.

If I could rate this store -10 stars I would. I will never be going here again I felt very unwelcome I went in at an early reasonable time and no employees were greeting me in any of the stores I went into. The service was awful every employee was very rude telling me it was too late to be there and I was awful as a person to go into a store so late with the exception of the place called earth bound they were actually very nice I also want to mention that there was at least an hour if not more left before the mall close I will never be going here ever again I rather drive the 45 minutes to the tejon outlets to do my shopping. every store was also very dirty not kept up so I felt nasty I also felt very unsafe with all the theft the mall security would turn a blind eye to everyone stealing it was unbelievable and I'm not even going to get started on the fact there was an active shooter or shooter threat yesterday and they still allowed people to shop that is beyond me I just wanted to make it very known that I will never be shopping here again very disappointed in my experience

I haven't been to the food court at this mall in a while. There are no trays to carry your food anymore. I was surprised at how filthy the eating area is. The tables were dirty and there was no one cleaning. They had metal blue chairs that were covered in grime. The floors had dried up stains all over them. The trash cans are covered in food goop. It was just a very unpleasant experience. Who ever manages the mall needs to up their game.

While it's popular to be a digital media troll/gangster and leave Karen-esque reviews, I'm going to dare and give the JCPENNEY in Valley Plaza the respect it deserves. Valley Plaza and Central Bakersfield overall have become an apocalyptic wasteland straight out of a sci-fi movie, with elementary/middle/high school kids riding their bicycles INSIDE the mall , popping wheelies, not giving a ****. But there are 2 supervisors at the JCPENNEY that deserve all the credit in the world for their customer service. Young lady named Kayla and Mikhiel (variation of Michael, I presume). Both of these supervisors exhibit a Sunny disposition and genuine joy of their work. They are helpful, cheerful, knowledgeable, and have good old fashioned customer service that is a dying breed. They make eye contact, smile, and answer customers questions. It's sad that I'm giving a positive review for acts of costumer service that used to be standard issue, but Kayla and Mikhiel are the epitome of being valuable assets to a company. They actually demonstrate self pride in knowing they're giving their best, which I believe is incredibly difficult when inconsiderate/entitled/rude customers drop clothes on the floor, urinate in dressing rooms, don't place items back where they belong, etc. If both of these supervisors aspire to promote within the company, I hope JCPENNEY recognizes their value and pays them the salary they deserve.