Vacation Gems Travel

This is not your typical travel agency. I had used other services from other agencies even from websites like Expedia for flight and hotel. So, I can see and tell the difference. With other agencies, you pay them and you are on your own. With Gilbert (Vacation Gems Travel) you pay, but you get more assistance to make sure the client (us) had a great experience and vacation. Gilbert sent reminders on what needs to be done. And the best part is, Gilbert is available for his clients for any queries. For example, my wife needed an extra luggage on top of what is allowed. Contacted Gilbert about it and he took care of it. Of course, we, the client paid for it. But the assistance and help from Gilbert during this process is above and beyond. Other travel agencies will not do that especially Expedia and other online agencies. Gilbert even helped us with checking in for flights. When we traveled to NY, the night before, we were camping so no reliable internet. Gilbert checked us in while we were camping. Imagine that! Very grateful for Vacation Gems Travel and the service they offer, and especially the guidance and assistance during the travel/vacation. Gilbert will do his best for his clients to focus and enjoy the vacation and not worry about other things. With the variety of services offered, and the guidance, assistance, availability, I HIGHLY RECOMMEND Vacation Gems Travel for your travel/vacation need. You will not regret using their services . You will be actually surprised because of them going above ane beyond!

Always wonderful. We have used Gem travel several times over the years and have found it efficient, economical, and super helpful while offering peace of mind of knowing that there is someone to contact to discuss if needed. Thanks for your great service .everything worked out great ! Everything was included - flights, transfers , Hotel and entertainments for the entire family.My family were super happy and comfortable and your recommendation and choices always super good, So easy to deal with! Everything went completely as planed Thank you.

Gilbert is amazing! I contacted him less than a week ago and he's already relieved all the stress me trying plan my family vacation was causing. He's quick, easy & through! He's not trying to scam me or waste my money he genuinely care & honestly I have already recommended him to all my family, friends & coworkers! He's truly the gem! Get it?! Vacation Gems Travel!

Vacation Gems Travel helped made my travel plans so easy this past summer! From the start of booking hotels at 3 various locations based on my likes/needs, to rental car between 3 cities, and planning my airfare for me and my family of 4 was seamless! Even better was that Vacation Gems Travel planned and booked all my excursions and site seeing tours prior to leaving. Made my trip so much easier! We had a great adventure on our vacation and VGT made everything so convenient for me and my family. Thank you so much for all your planning and assistance! You helped made our family trip so much more memorable! Can't wait to plan our next trips! Thank you!! just awesome!

I would rate Gilbert higher than 5 stars if it was possible. We have traveled a fair amount and I always used a travel agent. Then our agent retired and the only agents I could find basically booked cruises and didn't know how to handle other types of travel, so I started booking our travel myself. After COVID, travel has become more complicated. Gilbert was recommended to us and he has been amazing. We are doing a river cruise in Europe and then doing independent travel in Switzerland with friends and we ended up having so many questions. No matter how many questions we asked, Gilbert was always on top of getting us the information we needed very quickly.When we ran into problems, he was quick to get things resolved, and as patient as could be when problems couldn't be solved quickly. For example, he was trying to book our flight to Holland and our credit card was constantly stopping the sale because the flight was with a foreign carrier, going to a foreign destination. He worked until 11:00 at night on a weekend getting everything resolved - and was as patient as could be.He also thinks things through - like going to the extra effort of making a mobile version of our itinerary. And, we are traveling from out-of-state to leave from LAX. Gilbert thought to ask for the information on those plane tickets so he could add it to our travel insurance. These are just two examples of how he goes out of his way to do an excellent job.Gilbert just received the Pinnacle Agent Achievement Award from his travel group, and I can't think of anyone who deserves it more.

Gilbert is beyond outstanding! We(husband and wife) had never traveled on a river cruise or in Europe before, so we had many, many questions. We wanted to combine our Rhine River cruise with a trip through Switzerland with another couple. Our river cruise was decided and then we began with planning our customized trip in Switzerland. Gilbert presented us with many options, and we would review with our friends and make changes. We probably made changes at least six times-possibly more! Gilbert thoroughly and patiently and cheerfully dealt with all of this until we were totally satisfied.He provided us with a complete hardcopy itinerary, and also a very useful mobile itinerary. At one point after we had decided on our flight that he presented to us, the price of our tickets had nearly doubled when he went to purchase them. He found us another great airline at nearly the original price of the first. He checked in for us on our airline and sent us our boarding passes. While on our river cruise, the Rhine was overflowing and this slightly changed our travel plans in Switzerland. We notified Gilbert, and he handled the cancellation of our car rental in Switzerland. We were able to continue with the rest of our trip. He gave us the information that we needed for our trip disruption and travel insurance, and handled that for us when we returned home. It was reassuring and comforting, knowing that he was always there for us, and we had a wonderful trip! Gilbert is deserving of 5+ stars.

Gilbert, is outstanding. Very professional, communicative, and detail oriented. My wife and I were planning our honeymoon and it became a bit overwhelming. We reached out to Gilbert and he planned everything for us from beginning to end. Even with an itinerary, he made it a point to reach out to us the morning of each day to kindly remind us of the details we agreed to have planned for that specific day. He made this so easy and so enjoyable for us. We literally had to do no thinking. He took the consultative approach and asked us what we wanted to do, see, and experience. He took that information and planned the best of the best spots and Must-do's during our trip. I HIGHLY recommend going to Gilbert. My wife and I agreed that we have a permanent travel agent for life. He took care of us and ensured everything was perfect for us. Thank you Gilbert!

From the start of our plans to travel to the end Gilbert took very good care of us. He checked into our flights and made sure we had all the information for an easy trip. In addition, we had a little mishap once off the cruise ship in Venice , Italy and when we had to call Gilbert in the middle of the night, he quickly took care of the situation. He was patient and kind throughout the entire process and we are extremely grateful for his services! Gilbert, you are a rockstar! :D

FYI - I have been doing a lot of traveling and finally decided to call Gil Baldoz of Vacation Gems for our latest trip to Acapulco, Mexico, May 2018, and to make the necessary arrangements for all our Trip/Tours. Mr. Baldoz was very professional, well organized and made our trip as easy and stress-free as it can be. He made all the necessary arrangements, did all the paperwork, call ahead for confirmations and made sure we are not bothered at all. It was an awesome experience made more memorable by all his help. Thank you so much. For sure, we will use his travel services again and will not hesitate to recommend him to other friends. KUDOS, Gil and Vacation Gems!!!

Thanks for an amazing vacation in Excellence Riviera Resort/Cancun. My husband and I had a hassle free, worry free vacation. Every single detail of our vacation was taken care of by Gilbert who went the extra mile to make sure that everything went the way we planned. We had an unforgettable time. Can't wait to plan our next vacation in the near future.