Terrio Physical Therapy

I absolutely love the care my Grandma is receiving here at Terrio to hear her have conversations and the compassion that's given during her sessions Kyle hands down, him & Grandma clicked, with her being 92 it's not easy to get on her good side. Ash is phenomenal I see so much improvement with Grandma sitting up alone trying to do things she hear her instruct me to do with her. I can say this was the best decision I made for my Grandma after recovering from a stroke and seizure and quitting hospice. Thank you from Savannah getting us on schedule to the team in the back that give all there patients exceptional care and support to regain independence in the patients

Rude front desk, however, Mitch is great. The front desk staff, depending on who you get wont make you want to come back.

I've been going to Terrio for some back pain I've been having and was kind of hesitant at first but I'm so glad I did and I'm glad I chose this location from all of their available options!The physical therapist that helped me is Kyle and he was thorough and kind. He almost immediately knew what was wrong and provided me with information regarding treatment and other options available to me. He even provided me with questions to ask my dr regarding my issue. He was gentle and considerate when helping me perform stretches and even checked in on me between sets. He rocks and I'd recommend him to any and everyone I know! The PTA that helps me at every appointment is Roxy and she is just the sweetest! She reminds me of every stretch (I forget a lot of them even though I do them twice a week plus at home lol). She is always making sure I'm ok and not pushing too far. Roxy is very friendly and caring and I thank her for helping me every time I go in! Having been to this location multiple times now, I can see how all of the PT's/PTA's are so friendly and helpful and I can't imagine anyone not wanting to come to this team for help! They even have people who speak other languages to help as many people in the community as possible! I definitely recommend Terrio for physical therapy, especially this location! They have the best group! Ok, I haven't been to any other location so, technically, I can't compare, but they ARE really, really good!

Super nice staff, lots of locations, highly recommend this place. Clean facility easy access.

This is for the Panama Lane location. I have been twice and have been very impressed so far. Pauline was great she took her time doing my intake and she was very thorough. Jason helped with my exercises/stretches and he does an excellent job with showing how to do exercises correctly. I was very impressed with the exercises and the staff including front office staff.

When I took my daughter to her appt, Katie B. didn't say hello, let alone look up, as we walked in to the District location. She only looked up from the paperwork in front of her when I asked if her name was Katie because of a name tag in the glass window when I approached the counter. She claimed the intake papers I sent the day before (in response to both her e-mail and phone call yesterday) were incomplete. I repeatedly affirmed I filled all 12 pages over the online portal. They were implementing a new system as of Monday and I was apparently the first to fill it out online. She then rudely handed me papers to fill out AGAIN and I declined not wanting to do double work. I even showed her my phone that affirmed the intake forms were successfully completed. She ordered me to sit down in front of a lobby area full of onlooking patients, that she'd get an Office Manager. She didn't call or leave to get one. Instead, she checked in the 4 patients after us. After the 1st one, I objected saying it was unfair for us to wait when we checked in promptly for our appointment. Mitch, the physical therapist who claimed to be the Regional Manager in later conversation, happened to be there and took over. He had always been unfriendly, so I was surprised when he smiled. I smiled back. I repeated the situation. He went to check and found the forms I submitted! Not so much as an apology from Katie, to which I told Mitch I was entitled, publicly, to even the plane. He said he would ask her to after laughing out loud. What kind of manager is that? Nothing happened. Mohammed, the physical therapist was exceptional - he was attentive, courteous and gentle with my daughter in addition to setting our appointments (above and beyond), When I decided to walk by the front at the end of the session, I asked Katie whether Mitch was available. She quickly went to fetch him. No apology. I asked Mitch if he had talked to her. He stated yes. He then said I did not give her an opportunity to apologize and that they could not cater to my every little request. I could not believe the unintelligible nonsense that was coming out of his mouth. I told him it was one request (that wasn't even done - I mean, this is basic customer service101) and asked him if he was there to witness our interaction given his claim, knowing fully well he wasn't. I simply said, "we're done here" and left as he thanked me for my business. I reported both of them to HR. Shame on both of them. There are several physical therapy places that value patients and have much better people skills.