Terrio Physical Therapy & Fitness

While my experience with Terrio's therapists has been overwhelmingly positive, my journey to get an appointment was far from smooth. The therapists are truly exceptional; patient, attentive, and highly skilled. Their expertise has already made a noticeable difference in my condition after just a few visits.However, the scheduling system left much to be desired. I was referred in November, and although I received a call right before Thanksgiving, reaching someone by phone proved nearly impossible. After Thanksgiving, a receptionist informed me that the scheduling tools were being updated and that I would be contacted once the new system was in place. Weeks passed without any follow-up. Even after New Year's, I made repeated attempts; leaving emails, submitting inquiries on the website, and even messaging on social media. It wasn't until mid-January that I finally managed to book an appointment for February. What a journey!!Terrio's excellent therapists certainly compensate for these scheduling issues, but the delays and communication challenges were frustrating. I hope the team improves this aspect of their service, as it's crucial for patients seeking timely care.

The therapists are very competent and fairly friendly. Unfortunately, some of the office staff are not very friendly, and make absolutely no effort to acknowledge your existence. Restrooms are clean, and are separate for Men & Women. Also, they can accommodate more than one person at a time, with adequate privacy,

So, during covid I was visiting family but wanted to continue my physical therapy treatment while I was in Bakersfield. I was told my insurance covered my physical therapy appointments, so after I left Bakersfield, I didn't give it a second thought. Now, almost a year later, I received a notice that I had a derogatory mark on my credit account. Guess who it was? TERRIO Physical Therapy. I would have been happy to have paid the pathetic $80, should I have received a phone call. Thanks for that

1st visit: awesome! They really spent individual time. I thought it was going to be a good experience. 2nd visit: still giving good individual training. 3rd visit: should have just stayed at work.. Zero individual time, might as well just did my own thing because I spent more time between exercises just waiting for my trainer to come back. 4th visit: no better than before. I am starting to see that if you're not one of the regular patients then you can basically just piss off because you are way down on the staffs priority. 5th visit: after complaining that I get zero staff time, that my therapy isn't doing anything, and that this is my last time coming, I finally get some time and effort spent on me. If you have a serious injury, then they probably will spend the time needed because you will become one of the "preferred" clients, otherwise good luck...

Terrio Riverlakes has really helped me to gain my strength back after a huge back surgery. The crew is fun and motivating!

The staff at Terrio-Riverlakes is wonderful. They are very attentive and care for the individual. I wouldn't go anywhere else.