Skin and Cancer Institute - Tehachapi

I wanted to give another shout-out to Jim, the PA who treats me. He makes you feel so comfortable with his thorough explanations. I feel so lucky to have such an amazing professional in our little town. If you're looking for a dermatologist, look no further. I've already referred many people to Jim and will continue to do so.7/10/24

The Doctor and the physicians assistant are excellent but the waiting times are around an hour each time. But a good dermatologist is worth the wait!

Probably the worst experience I have had with a healthcare provider of any kind in California. Read below for why:1.) impossible to get in touch with office when scheduling important cancer removal procedures. There is a call center and your best chance is to play phone tag and beg for a call center manager to contact the office2.) office lobby doesn't pass fire code - I counted 14 people in the lobby that is 8 ft by 10 feet with standing room only3.) appointment is always 45 mins-1hr of waiting in crowded waiting room4.) poor communication for procedure appointments - this morning I showed up for a procedure but they can not do procedures today. I drove 45 minutes for nothing6.) general lack of care for patient by secretary staff who seem overworked, uninterested and unapologetic, even when they cant find your biopsy results for skin cancer diagnosis.

Went in for a scalp analysis. Office doesn't feel very welcoming. I had to initially say Good Afternoon to get a response. Repetive info forms. My first name was called incorrectly and I asked do you mean so and so looked at the form then said my name correctly as If I was wrong. Dr. Andy Same dead on face.I explained why I was there. Hardly looked at my scalp. I pointed a certain area and he didn't really take his time to look. He just said I'm going to prescribe a Shampoo then I said I feel.itchy and just said I'll prescribe steroids. Asked couple of questions he didn't seem to know what to say. I won't be going there again.

1. no doctor (dermatologist at the facility)2. understaffed3. lack of communication between parent company and local office4. crowed office with long wait time5. the only thing great about this company are actual people that work in the office are nice. the pa jim is excellent and thorough. and the assistants are respectful. but the company itself is awful.

I had to wait 1 1/2 hours to be seen 6 weeks ago. I walked out of my appointment today after waiting 1 1/2 hours once again. The disrespect and disregard for peoples time is unreal!! Learn how to schedule!!

I had a 2 pm appointment and took a half day off. I was 15 mins early and was led into an exam room. After 3 pm I hadn't heard from anyone else, much less the doctor, and I walked out. I understand that people are busy, but hire better staff that can schedule appointments, and as a professional he needs to be more respectful of people's time.It was very disrespectful and rude.Ken

My first appointment today and it was not a good experience. I believe they forgot about me in the treatment room, so I called the front desk and mentioned that I was in one of the back rooms still waiting to be seen by the PA. They couldn't provide me any information, so I told them if, in 5 min. no one shows up I was going to leave. That's exactly what ended up happening. When I got there early in the AM, it was only myself and two other patients but when I left the waiting room was packed. Very unprofessional so I will NEVER go back!

The staff is nice. Provider seems qualified. Business practices of triple booking is idiotic. We waited about 3 hours to see the provider. I personally will not return

The office in Tehachapi is by far the best I have ever been too. Dr Jim is so caring and keeps you calm through it all. Tells you everything that is going on. I feel extremely comfortable with him. The girls, well they are awesome as well. All very sweet, compassionate, just what you need for this kind of medical office. I have gone a few times because getting work done and finding things out that I never knew before. I just love them all especially Dr Jim and I am not afraid to go back at all. Thank you to the people in Tehachapi Office