Sim Sanitation

I needed my tank pumped out. I called them excellent service super nice. Shawna really gave me the best price in the whole town. I think you guys so much.

Have rented a porto from these folks longterm in a remote spot and they've been fairly priced, super responsive and show up when scheduled. Dana in the office is very on it and detailed oriented and the other folks I've felt with follow up as well.

I would not use this company again I got my septic tank pump and 5 months later it's doing the same thing. This is not acceptable. When I got it pumped the two guys said I shouldn't have to do it again for 2-5 years. When I called in the receptionist said they will have to charge 400 bucks again and they have new people. Make me feel like the other two weren't doing the job right.why would I pay again for something that was clearly not pumped correctly the first time. Losing 450 bucks isn't good but I will contact my attorney where I work and see what can be done because this is ridiculous.

My septic tank over flowed and I was able to make a last minute appointment with them. Their crew was stellar, super polite and fun to chat with and did a great job, I highly recommend them!!

We have used Sims for years. They have always been a polite, punctual and reliable septic service provider! They show up when we need them to and do what they are supposed to do. No complaints!

ATTENTION ALL : I rarely leave bad reviews but this was the worse experience we've ever had. So, in my area this is the closest company to clean out septic tanks. We bought our house March 2020. Prior to us moving her we lived in Juniper Hills in septic system 6+ years so we know how this works to make our lives easier we made habits since 2015 to not throw toilet paper in our toilet nor any sort of food in our sink because it will eventually give us septic problems. We use all biodegradable cleaning and laundry product to take care of our septic. This company came in to pump our tank Oct. 5, 2021 due to back up for the first time of owning this home. When the guys were done, they called me over I noticed the cap to one of our lines was broken. I didn't say anything to the guys to see if they would have the decency to let me know they broke it. But no they just left. My husband got upset but I told him to not make a big deal over a $3 cap so we replaced ourself. Now fast forward to now on Nov. 25, 2021. 1 month and 2 weeks later. We started having back up again. On thanksgiving day of all day. My husband went to go check the lines and exactly where the septic tank is my husband started sinking in the dirt like it was quick sand and fall. My husband started digging up the wet dirt which is 4 feet down to even get to the septic lid. We couldn't even get to the lid cause Water started coming out and bubbling. Since it was a long holiday weekend we couldn't reach the company but today Nov. 29, 2021 we reached out to them to explain what was going on. We spoke to SHAWNA ZARAGOZA who was extremely rude from the beginning. So this message is to her " IF YOUR NOT HAPPY SWEETHEART WERE YOU WORK FIND A JOB OR CAREER THATS MAKES YOU HAPPY" cause your costumer service is the worst I've ever dealt with. We were nice to her and she was being snapping for no reason that when we got stern with her. We were trying to explain so we can get a resolution. We tried speaking to someone else then her and she say no she is the "General Manager" I asked to speak with her boss she said no he is to busy. She stated if they came out again they were going to charge us again to just see what it was. I told her how were we going to be charged if the septic was emptied out not even two months ago and in 1 1/2 year of owning it we didn't have issues until we had out first back up and called them. And we they came we are having issues 1 1/2 month after makes no sense. She said they were a business and they don't go out for free. I told her my husband owns a welding business so we know how business works and if a client of my husband calls over a job he did recently he goes and checks it out cause his work is his pride. He wants all this customers to see his job was worth paying. I'm a office administrator to a law firm and I as well take pride of how I deal with my customers. Now this lady is doing such a bad job to show what the company represents. Rude, unreliable, untrustworthy, and unprofessional. I will be attaching pictures of proof. Good thing I work at a law firm I know documents and photos are important as evidence. I hope all well to this people specially Shawna Zaragoza and hope something in her life goes good to help her soul because she is so unhappy with herself or life in general it's visible to see. I would recommend everyone to look else were so you don't have to go through what we went through. Thank you

The services received were top notch! Learned so much as a customer in seeing the step by step process of replacing an older version cement tankto a 2023 version! They were courteous every step of the way. Evenstayed to be sure we were taken care of before going forward to serving their business.

Great guys had them pump a septic for the plumber and they were out quick . Thanks again

Hats off to a service oriented company, Shawna was able to get me scheduled quickly and Terence and Scott were courteous and worked hard, Im happy to recomend Sim Santitation.

Called for a pump on Monday and they came out Wednesday. Professional, courteous, excellent communication. Thanks Sim!