Serrano's Furniture

If you guys are thinking about getting any kitchen tables here I say don't do it because the screws come loose we have to call them out twice for them to fix it and we paid $450 for a rinky dink table that's falling apart and could break at any moment now so I would not recommend anybody going to Serrano's furniture

Anyone in the Visalia/Tulare area looking for furniture and thinking about making your purchase from Serrano Furniture? STOP immediately and head in the opposite direction!We ordered furniture 6 weeks ago and were told at the time it would be here in 4 - 6 weeks. We checked in last week to see if we could expect to get it by the end of the 4 -6 week timeframe. We were told that it had shipped and would be here no later than Friday November 8th...that put it slightly over the 6 week mark, but we agreed to that. We called today to confirm that we could expect the furniture to be delivered Friday. However, we are now being told that the furniture just shipped this past weekend and won't be here until sometime next week. I HATE being lied to! To add to that my husband was on the phone with the salesperson and the salesperson (not knowing he was on speaker phone) told my husband he had told me that it was possible for it to take more than 6 weeks. I told him he most definitely had NOT told me that! We went elsewhere to purchase our furniture, so the message here is do NOT shop at Serrano's Furniture.

This store (Tulare's location SPECIFICALLY( is a COMPLETE & utter JOKE!! We ordered VERY expensive furniture (A COMPLETE living room set) we were told that our furniture would be delivered on a certain date, we were WITHOUT furniture for 2 weeks PAST the date the furniture was due to arrive. After many attempts to call & get in contact with someone regarding our LATE Furniture we were given the EXACT same story each time "Oh yes everything is in we're just waiting on One more piece" FINALLY after 4 times changing the delivery date, we received our future at TEN AT NIGHT, as it's coming into our home each one of us noticed that this VERY expensive furniture is missing cloth, missing buttons, is put together very poor and cheaply, & there are knicks & missing paint on so much of each table. We were told "oh yes yes we'll make a report on it" and yet AGAIN after MANY attempts they told us they would send out their boss to the house (After putting aside all plans for the day) he arrives 6 hours AFTER we were told he'd be out ASAP. NOW we're told that all furniture will be so he called it "fixed" by Wednesday, here we are on Monday, so we will SEE just how long Serrano RIDICULOUS Furniture store will take to fix what they COMPLETELY screwed up. Now I must Add they friends of ours live in Lemoore & they also decided to go to Tulare location and they had also ROYALLY butchered their entire purchase as well. Let's just say that we will NEVER order from this place again nor EVER recommend it to ANYONE and will make sure to let others know how HORRIBLE their service and furniture is here at Serranos, I will be SURE to rite a review to each place I can about this place. Have also called Better business bureau & have just received the number to the corporate office and WILL be sure to let them know of the terrible service & extreme poor furniture that they ask so much money for and it's not worth it. So disappointed and extremely regret ever stepping foot into this store!! Would have rather went 3 states over for furniture than have gone here!! So sad!! So disgusted with this place of so called "business" MORE LIKE A JOKE that should not be open!!

Great service, we went to multiple places and this place had the cheapest stuff we've ever seen.