Refresh Market

Small, very basic but nice C-Store. Needed air on Easter morning. I always ask if the air works after bad experiences in many places. Refill coffee was $1, she turned on the air for free, and there was even an air gage at the air station. Air is $2 in quarters or a card.

This neighborhood convenience store has a little bit of everything - except customer service. I've been shopping here for years and realized the horrible service is bred by the Store Manager. The clerks come and go. If the manager is sitting in her office doing paperwork, she will not get up to help until she is done with her paperwork. I have seen employees finish stocking a shelf while a customer waits to pay. I've seen cashiers count and bundle money while a customer waits to pay. It all starts from the top and the manager has been there for years and obviously never learned the Customer First theory and trains her employees to stay focused on the mundane task at hand before serving the people paying your wages.