Queen's Furniture & Electronics

Very good customer service, affordable prices great furniture options! Jennifer & Nassri.

Never will I ever buy from this place again!Poor customer service and not professional at all. After I bought my furniture, they said they didn't have it in stock. It would of been convenient if they would of told us the day we ordered. I did not have a pleasant experience here. I wish I could have gone somewhere else first. I was able to get some of my refund back from the couch I ordered. I bought a coach after (at another store) with no problem at all!

Don't come here. They're nice at first & make it seem like they're trying to help you out & get you a good deal. We went in & saw their furniture & it was nice. They didn't have the couch we wanted in stock so we asked if there were other ones & he gave us a catalog & flipped through it with us. Found one, picked out a color, purchased. We spent $800 on a couch (plus an ottoman for free) & the quality is something that's worth $500, maybe. Hopefully this couch lasts more than 6 months. Plus ! When they did the delivery, we expected it to be at least 2 people bringing in the boxes but nope ! My boyfriend had to go out & help him bring the boxes in since it was only him. Wasn't even a company truck or anything just a guy with his own truck. This place needs more communication when it comes to their customers

I went to their Pomona location, haven't received furniture, I been told two different delivery dates none have been successful. I regret doing business here. I'm now on the phone with leasing company to see if they can communicate with store to find out where the furniture is and the money I paid them. I wouldn't recommend this store based on my experience.

Bought some TVs and couches specifically asked for "smart tv" this guy delivers the couches sets them up then they unpack the tv and left in a rush. I turned on the tv to find out it was NOT a smart tv. I called to ask for a replacement. He sends his guy to drop off a Roku stick left it at the door. Granted this was some years ago. But acima still trying to collect coz I ain't paid these scam artists. DONT SHOP HERE!

The customer service was outstanding. Was greeted at the door with a friendly smile and a hello. The furniture selection was outstanding with prices and variety. The quality of the furniture I had bought is amazing. I will definitely be back for a bigger couch and sectional.Hands down the best furniture/ customer service in Bakersfield when it comes to furniture!!! Even the owner came out to help me and see if I need any help.Thank you again!!!

They came and drop off some couches and it was only one guy doing it he drop the couches on the ground and sound like something was broken I wanted to check it out but the guy didn't let me he was being so rude to me and once I called the store they also was being rude to saying that noting was broken and it came out that the couches where actually broken from the inside I won't recommend on getting your furniture here this also happened today so ya

This review applies to the Pomona location.Be aware that they do not have a return policy. We were not verbally informed of this policy but I did notice it on the receipt after we had an issue with two mattresses we bought being too thick for our bed frame. They did allow us to exchange them for less expensive and thinner ones but did not refund the difference.The woman who sold us the mattresses and exchanged them was terse and not really friendly towards us when we first bought the mattresses and later when we asked for a refund or exchange.To be fair, they did help load the mattresses on the roof of our car, they were not obligated to exchange the mattresses as per the receipt, and the prices seem comparable to other furniture places (although they don't post prices and we're not willing to negotiate).I am a bit wary of the quality of the mattresses and the other furniture we saw in the store. Only time will tell and these mattresses will not see much use.It seems others have had better experiences and also experiences similar to ours. Read through the other reviews. It's still worth it to stop in to check out what they have. Hopefully your experience is better and don't expect to return or exchange what you purchase.

Don't buy from that store ( Queen furniture 4020 California ave) I brought sofa set and when they deliver there water mark ( Rain ) on sofa , I report in couple minutes and owner say we can replace or refund in 2 week , when I call still say 2 week , 2week and 2 week , now is 3 month and he never refund and replace sofa , when I go to meet him on store and he talk shit and Rude with me and try to fight , and He use his ne as a manager Rayn,but he is a store owner Ibrahim , he is lie with all customer , I am say don't buy from there and save your money ,

First off let me say , we were so excited to come purchase all our appliances here! Sadly we were lied to and our home was ruined upon delivery. Sign in the front said " no credit check " credit is ran. We never received our table and are being charged $600'for it. We went in to try and reason with them but no luck. They delivered our couch and completed ruined our hardwood floors then denied it. Upon delivery they requested $300 cash from my husband in which he gave and then they turned around and said he didn't give anything! They also requested we pay them $500 from our fiancé amount and zelle it to a personalAccount :( very sad that people will do this to low income families or even families trying to start a life! We have no problem paying for what was received but to not provide our table , and ruin our 50 year old beautiful oak floors then deny payment is so wrong ! Also when when we where applying for the furniture my daughter found a stack of ids and socials on the floor atleast 15 of them! BEWARE SCAMMERS!!!!!!