Paul and Sons Automotive

3.9 stars. They sent me a nice oil change coupon in the mail and I redeemed it a few days ago. Calling to schedule an appointment was smooth. The person who checked me in seemed like a manager, and that process was also smooth. The waiting area had good Wi-Fi so I could do some work but the room had not been cleaned in quite some time. Another person gave me the rundown of the status of my car when service was done. He seemed inexperienced, a bit disengaged, and didn't know my car was a hybrid until I asked him which battery he meant when he said the battery failed the load test. He accommodated my request for quotes on a battery and new tires but said their quotes do not include tax. A couple days later I called in to ask if they would price match for the Firestone tires they quoted me on because the Firestone website had them at a much better price. They said, "We don't price match online stuff." Welp, that pretty much means EVERYTHING, since everything's online! What a joke. Anyways, I got my new tires installed out of town for a much better price. Overall, it seems like a good place for basic maintenance but my first impression left something to be desired.They have two sweet silver lab dogs that will kindly greet you, btw.

My husband and I were just a few hours into our summer road trip when we heard our car making a grinding sound, and we thought oh no the brakes! When we pulled into Paul and sons, they helped us immediately, let us bring our dogs into the AC and brought them water (it was 115 out). They made sure we were safe to continue on our vacation until we got to our friends place and he could officially replace the part that was faulty (thankfully, it wasn't the brakes or rotors. Woo!). The above and beyond customer service and good prices turned a scary situation into a super fixable problem.

Took my truck in for a check engine light that I already read the codes for. They charged me $360 for a diagnostic and told me my turbo and actuator were bad and it would be $9600 for them to repair. I had some recalls to take care of so I took my truck to hunter dodge and asked them to check it out while fixing the recalls. They explained the simple process to check the turbo and actuator before doing it. They fixed everything and told me the turbo was fine and a proper diagnostic by Paul and sons would have easily proven that. The actuator was the culprit and was only a $600 fix. I hate that Paul and sons got the $360 diagnostic fee, just to lie to me and try to get almost 10k more. But at least I went to an honest dealership for a second opinion.

Need better customer service.Do better JS

Always done great work for me, fair price, free shuttle, and awesome electronic report format.

I drove my car into this shop and had it diagnosed for 400 bucks they then proceeded to tell me they were gonna send my heads to a machine shop to remove a broken bolt that had nothing to do with what I sent my car in the shop for and tried to charge me over $5,000.00 for that. They did no original repairs requested to my car so I picked it up and they charged me $845.00 for me to get it back taken apart and unable to be driven. I am definitely taking this business to court for what they did to my vehicle they even drained all my fluids. I am beyond angry at these horrible people for ripping me off I wouldn't trust this business at all

Paul & Sons did amazing work on my pickup. Second time in there shop in the last year; unrelated issues. Great communication, I went in knowing it was going to cost a lot of money, and I understand the repairs they had to make. As someone that will always work on their own equipment, its hard to take it to a shop. I have no problems taking it to Paul & Sons; they have earned my trust.

Paul and sons has done a great job on all my vehicles they have worked on, trustworthy, reliable and the quality of work is great!! I highly recommend Paul and sons.

They suck..and tell you false info and cost you more repairs.I would not recommend them to anybody.

Brought my truck in to be diagnosed for multiple issues via A & L Tire who brought it to Paul and Sons since it's their "sister company and they have a diesel mechanic". Gave A&L a list of problems and told me what the diagnostic fee would be for diesel $350. Paul and Son's changed the air filter and called the problem solved within 24 hrs (which was 3 issues all connected but only 1 of like 6 issues). I asked about the other issues and they told me the fee was for only one problem, so if I wanted them to check the other issues it would be a separate diagnostic fee for each issue, which A&L said nothing about when I dropped the truck off. I said forget it and picked up the truck, I asked what is their warranty/guarantee if the issue is not fixed. They said 2 year or so many miles and if it wasn't fixed then I could bring it back in and they would try again. Within 20 miles I could tell that none of the problems were fixed. I have called 3 times about what A7&L and Paul and Son's were going to do to fix this and each time they couldn't tell me anything but they would call back, they never did. The manager will call, he never did. They only thing they could say was that they would have to charge another diagnostic fee to check it out. So not only did they not fix anything but they can't even stand behind their own warranty. $350 to change an air filter unbelievable. Obviously they have no clue what they are doing and are too lazy to try.