P & N Garage

Took my sons car here to get it looked over due to some issues. The person at the front Susana was very welcoming and knowledgeable. Susana kept me updated on my car the whole time. The work performed was excellent and was done quickly. Would definitely recommend P & N Garage. Great customer service, and excellent work.

Hip! Hip! Hooray! Outstanding customer service from begining to end. I was nervous using a mechanic in town since moving here and not knowing about quality or reputation of businesses etc. I took a chance based om other Yelpers! Also, it was for my older model beloved Honda that I tend to baby. I needed an actuator replaced in the door and they got it done for a fair price and a good time frame. The initial call and finding the right part to updates along the way...fantastic. I would definitely recommend for your auto needs!

P&N went extremely way above & beyond to assist me and my family. Returning from vacation Central California back to Northern Arizona, our car broke down. Susannah & staff take customer service to the next level. Thank you so much for everything. My Charger is back home!

Two weeks ago I had my car in for a transmission flush, new spark plugs and oil change. Next day the vehicle was running terribly, it's missing, and the engine light keeps flashing. This whole experience has been a bad ordeal for us. We dropped it off Friday and an hour later the office staff called stating they misquoted us, didn't have the right parts and could not do the work that day. We arranged to bring the car back Tuesday leaving my wife without a car for the day. When she arrived the mechanic tried to turn her away because the office staff was out and the shop was essentially closed. The other mechanic was aware of the situation and the service was able to be done. The next day the vehicle was misfiring. We we had to go back two days in a row. My wife and I have lost many hours getting things resolved. I even paid $100.15 to replace a sensor that did not fix the problem and I can only assume wasn't bad in the first place. Finally Friday last week I demanded the original work from the previous Tuesday be reevaluated. The mechanic "discovered" cylinder 2 was misfiring instead of the random misfire he said the code reader was stating. I asked he remove it. Sure enough there was a huge crack in it. The mechanic stated it must be bad. It was replaced and I drove it ok until yesterday when it began to misfire again. Last Friday I had the car towed to Bakersfield where the shop that services the fleet of work vehicles at my work look at it. When I gave them the invoice for the work you did last Tuesday they immediately asked me why weren't the coils replaced. I stated I didn't know they needed it. They stated a vehicle with 200K miles needs new coils along with plugs. They also stated the plugs you put in were less than ideal. Next they removed the cylinder 2 plug. Again it had a huge crack. Two in a row? They stated the coil was bad causing the plug to fail and crack. They replaced the cylinder 2 coil and plug and the car no longer misfired. I would have gladly paid you for new coils and better plugs. They figured this out in minutes! I drive up and down to Bakersfield daily. I brought you a car with nothing wrong with it to do preventive maintenance and it's in worse shape and cost me more money and time than it should have. So on Today I had better plugs and new coils put in at a cost of almost $500! I think of full refund of the plug replacement portion of the first invoice and a complete refund of sensor replacement is in order. You have lost a customer

Update: The owner contacted me to rectify the situation. He waived the smog cost which was appreciated. The lady who helped me in the office was very rude however the smog was done quickly and efficiently. The three stars reflects the office staff. Not the owner or mechanic. Called this morning to ask if I needed an Appt for a smog. I was told no. I verified they were open until 5:00 when I called. Drove 30 minutes to get there. Arrived at 4:39 and was told, we don't take anyone after 4:30. Why wouldn't you tell me that when I called? Total waste of gas & time.

Came in for a smog, and I was finished in 20 minutes. Convenient, efficient and friendly !

I just had the most unexpected outstanding experience at this garage when I went for my smog check today. Cynthia, the little receptionist, was amazing. She is masterful at juggling so many things at once. Pleasantly greeting clients, efficiently checking us in, ordering car parts, handling customer concerns, dealing with the DMV paperwork, and checking us out, all while maintaining a cheerful and welcoming attitude. This is my first time using this garage, but will absolutely remember them when the need arises. Very efficient staff!

Absolutely amazing. They we so nice and friendly. We are on a 17 day road trip and our Nissan Rogue stopped accelerating on the highway, we took it in and the after an hour we are back on the road. Definitely recommend for out of staters

I had a smog done here and the wait time was very short, the office was very clean and everyone was nice and professional!

If I could give -0 stars I would. They have incompetent mechanics. I've gotten my oil changed there and twice I have had to get a second oil change because they don't tighten the oil filters and I have a huge oil leak. Once on the 58, and once at home. Be aware if you get your oil changed there.