No Surrender Unlimited

Had a birthday party there for my son. The place is fun to play for sure. It's the service that I have to complain about. I was embarrassed multiple times with the staff asking each of my guests if they are going to be paying or if I am and I said just add everyone to my bill. I only had 1 1/2 hrs for the room but spent probably 30 minutes plus talking to staff. The ambiance is nice. When I needed my host, she'd take a long time. I am not pleased how they charged me $28 for my son for Lazer tag but charged my other party guests $15. I spent almost $700 for basically an hr of trying to get a birthday party done. My guests asked me why staff kept keeping me from the party with their questions. At one time I finally was going to jump with my son and the host called me to ask if I was paying for these ppl. I am not satisfied at all and will not ever book a party there. I worked the service industry for over 15 years and have a background of management in the food industry for bartending, serving, and managed banquet events so I believe I can have an opinion on service.

Went today for a school field trip for a Saturday program, and out of all the jumping places we've been to here in the valley, I'm glad this location ended up being our last trip.Staff were polite, aware, they communicated. Bathrooms were clean, areas clean, food was good. Enough space everywhere where you didn't feel squished or overwhelmed. I'm honestly very impressed. I will say again, the staff was great. I want to give them super kudos for that. Front desk people, those watching kids on the trampolines, guy in the shoe cubby area, the girls who got our room prepped. Thank you! I myself also had fun jumping! Excited to be able to visit again!

Pros:- Staff was friendly.- Place was clean and employees actively cleaned it. - Lots of fun. Arcade, ropes course, trampolines; all of it was fun.- They provide a free water station which is great since they do not allow outside beverages. - The weekday specials. I took advantage of the Unlimited Friday special, and it was worth the money. Neutral:- The arcade is not actually a "mega-arcade." I have been to much larger arcades before. However, they do have the space to add many more machines, so hopefully they can do that to truly make it a "mega-arcade."Cons:- None.

All activities are separate nothing is included in one wristband , you need separate tickets for the play area, ropes course, laser tag, and VR/arcade. Also staff was not aware and very rude . Our first time we weren't aware that shoes have to be worn in and out of the play area but we were stopped on the way out demanding shoes but neither of the 4 of us were informed by any staff previously . There was 1 sign that was bypassed because the gate was open at the time of entrance and the employee was aggressive because we missed the sign

It's a great value for an indoor playground. Everything is included when you pay for your kids wristband and you can get a beer!

Booked a birthday party at this location this past weekend and it was the worst experience I've ever had at a bday party location. Staff was not attentive to our needs, socks and reload cards weren't provided at the beginning of our time. Some kids waited 30 mins to receive socks. Our party felt the time should have not started until at least all the socks were provided to all the children. Two kids remained without socks for 30 mins. Food was subpar. The party package included 3 pitcher refills of fountain beverages to which we only received the initial pitcher. Once staff finally arrived they attempted to move us from the room but we requested drinks to be refilled and game reload cards for the kids. They said our time was up and no longer could provide refills because we didn't request within our party room time slot. The reload cards were found thrown behind the gifts. They were found by us once we were cleaning to vacate the room. Staff clearly threw them behind the gifts to cover for their mistake. Our host was nice initially but disappeared throughout the whole 90min time slot. Machines not working but taking credits off the cards. Manager was rude and never apologized until she checked cameras which was a hour after our multiple complaints. Manager as well as staff lack customer service skills. First and last time- definitely will not patronize this location again! Pros: Bigger than Clovis location Offers in unlimited play Bar for adults

After close to two years, this ball sucking machine still don't work. The duct remains on as if it'll solve the problem. There's no staff to regulate the slides and the bigger kids would climb up and down the slides, making it hard for the younger kids to slide down. Very poor staffing and are not attentive to customer care. Idk how many times I had to wait and flag down a staff at the concession stand.

Came here to celebrate my niece's birthday. Had no idea about the strict sock policy, so keep in mind that if you want to reuse grip socks from other trampoline parks, you are NOT allowed to jump. We entered the trampoline area where the worker was letting us in while looking at our feet to make sure we had socks on, he did not saying anything about my niece's socks (aerozone socks). After jumping and running around for 2 hours, a different worker came up to us and told us she couldn't jump unless she was wearing the No Surrender brand socks. So even though all grip socks serve the same purpose, it specifically had to be those. After spending over $100 to get in, we didn't feel the need to spend the extra $3 to continue our stay.

Had fun with the kids! Didn't try the food, but the laser tag and games were lots of fun! Kinda pricey but worth it every once in awhile.

The manager Dakota is one of the nicest, accommodating and helpful people I have ever met at this adventure park. He continued to make our experience better and better as the day went on and I could not be happier. We will definitely be coming back and because of his hospitality.