New City Cleaners

Funny how reviews are either stellar or horrible. In over 100 drop offs over 30 years , maybe 1 or 2 items weren't right. For a while the simple stuff we would send to cheaper places but suits , dresses and the hard stuff always to New City. Reliable

OMG, what a rip off. I just picked up 2 pairs of pants to have dry cleaned, It cost me $29. This is freaking Bakersfield, not San Francisco! Today was my first and last time. That shouldn't of cost more than $12.

The quality is good but the service is bad. Very difficult to communicate, lack of accountability and not polite . Very challenging to be an on going customer . In my opinion this service is repetitive and good communication is needed . Tried the pick and delivery service and that was a huge mistake ! Constantly having to call where our dry cleaning is , they don't know where it is but will call me back . They never call back have to call again . Then they say the owner will deliver them ,, but he never shows up . So again I call and now have to pick them up . Not good ! It should not be thIs difficult.

We used New City Cleaners for approximately one year to clean our employee's coveralls. They were reasonably priced, plus they would pick up the coveralls at our office and return them when done.They required a credit card to charge for the services, several months in we noticed $200 charges at the beginning of each month. We never have anything close to this amount, we asked the service person, bookkeeper and always were told they would investigate and call back, it never happened. We called at least 6 to 8 times with the same result. I went to their office and a new employee pulled up a record of the garments picked up by their driver, and confirmed we never had garments even total $100, she called bookkeeper and again they said they would call back, never happened.Then almost 8 months later they call back like nothing happened wanting to restart business. I reminded them of our prior situation and AGAIN she said she would call back.Then recently the pickup driver called and asked if we had any garments to pick up for cleaning in what appeared to be trickery....This company lacks integrity and never resolved nor returned the overcharges....

I had 23 pieces and I needed them back quick! Two days.. everything the way I wanted.. I'll be bringing my hockey jerseys in next!! Thank you!

They care a lot about their customers and can repair clothes that other cleaners won't even touch. They deserve their national awards and accreditations. I wouldn't take my suits anywhere else. I wouldn't get fitted an where else.The highest quality cleaners in Bakersfield.

Have used New City for many years, as did my parents- we go back at least 50 years using them. Always happy with their results on my finer clothes. We did have one recent incident where the garment was not cleaned to our expectations and unfortunately it also shrunk. The owner discussed with me and made good on the situation, which we greatly appreciated. Will continue to use them for the clothes we consider "investments."

If you haven't tried NEW CITY CLEANERS ON COFFEE ROAD........ I highly recommend it. Unbelievable!! The brightness of my whites and my pearl collared dress came out perfect! My dresses look brand new. Incredible! I'mNot sure if I'll ever go anywhere else! Gerald was who helped me right now. I just picked up my clothes and felt like it was Christmas! If you have anything you've been less than thrilled with or can't find a cleanerz that can take your delicates, Coates.... and work clothes. Please try them. You'll thank yourself! THANKYOU GUYS!! Thank you NEW CITY CLEANERS!!!

If you want your clothes cleaned correctly and with personal care then this is the place for you. It can be a little more expensive but the quality is amazing. New City has always been the premiere dry cleaners in Bakersfield and is family owned.

I was promised my drapes will be ready in a week and it's been 2 weeks now and still aren't ready. Went in after they promised they would be ready . The lady brought out some drapes and said here you go and they weren't mine. She said well your name is on them. I don't care they are not mine. She says , sorry plant is closed have to call you back tomorrow