McWilliams & Walden

Where do I begin? Not to many places standout anymore where value is given to the customer by treating them with dignity and respect. I was greeted and helped by Ramon who was polite and helpful with getting my 97' Jeep checked in for service. I met Gary (owner) who was very informative and helpful when telling me what I could expect when getting my Jeep serviced. No bs, just the information I needed to know for my service on the Jeep; however, it failed smog and needed additional maintenance, but no problem for these guys! Gary graciously offered me a complimentary ride service back to my house which was clear on the other side of town; saving me an Uber or Lyft fee! John their runner was very polite and friendly which made the car ride even better! It was an overall experience that I will not forget because every employee I had made contact with left an impressionable mark on me which reflects Gary's character on who he hires to represent his business, McWillams & Walden. Best in class, and I will be getting all my vehicles serviced and repaired (if needed) from them, here on out, and will make sure to tell others about my wonderful experience with them! Keep up the amazing work, McWilliams & Walden! Thanks again!

I thought they had gone out of business. They should. Years ago they took my 5.0 red convertible mustang for a joyride. It was NOT a test drive. The ownerTook. My. Vehicle. Home.

Warning, long story:My elderly mother had her car towed to this auto shop through AAA for a thermostat housing replacement, water pump, coolant refill, and front brake rotor resurfacing. (Mckenna, the receptionist was great to work with) The initial service took four days due to a required part order, costing over $1500. However, the problems started after she picked up her car.Upon driving home, my mother discovered that her AC had stopped working, and the radiator was devoid of liquid. Additionally, we noticed small handprints on the windows, a forgotten phone charger in the vehicle and her side mirror electronic no longer working. We promptly contacted the shop to have them reevaluate their work.Upon returning to the shop, my mother was met with a less-than-friendly reception from a lady named Maria. Maria asserted that their mechanics don't miss anything and claimed it was impossible for the newly arisen issues to be connected to their service. She even insisted on additional charges for the examination. My mother said if she could explain further details to her daughter (Me) to which Maria responded with attitude, "Have her call me and ask for me. My name is MARIA"When I called to discuss the matter, Maria answered and rudely cut me off mid-sentence. During the call, she seemed more interested in highlighting that my mother brought donuts and coffee to wait for the evaluation to be done, but there was no place to sit. This unnecessary information was repeatedly emphasized, disrupting the conversation flow. All I wanted was an explanation on the new charges mentioned.Maria's manager, Dakota, eventually intervened and again, explained there are no seats to wait. Frustrated at this point, I said I completely understand that part, now please help clarify the new charges. Dakota explained the additional charges policy but failed to address or apologize for Maria's unprofessional behavior. Despite Dakota's professionalism, the lack of acknowledgment for the poor customer service left a bitter taste and my mom refused to go back.The overall experience at this auto shop was far from satisfactory, and I strongly advise against using their services. It raises concerns about what might happen to vehicles left for service, especially overnight. The lack of communication and professionalism, as demonstrated by Maria, reflects poorly on the establishment, and the reviews on this platform seem to echo similar sentiments. Be cautious when considering this shop for your automotive needs.

This shop really knows their stuff! Brought my old dodge here to fix an idle issue that was misdiagnosed by 2 other AAA shops before.Gary (owner) nailed in 2 tries. Although communication is sometimes curt and confident. I am super happy with shops like this still around as I think most mechanics do maintenance only without experience McWilliams shows.Thank you McKenna for taking care of me

McWilliams and Walden Automotive Repair is a garage I have depended on for many years to service my vehicles. They provide top notch service. The personnel there are always pleasant and do their best to give you an accurate estimate of the costs and the time that your car will be in the shop. I could not ask for more; that is why this is my first stop for smog, oil changes, tires, and auto repairs.

Unprofessional. The manner I was spoken to was disheartening. I walked in with intent to receive smog repairs - I had a CAP Voucher that I received in the mail the day of my visit. I handed all documents to the employee assisting me & was told that I already took my car to be serviced. Confused, I assured two different employees that I had not received repairs anywhere else. I was unaware that I was sent a copy of the original document by BAR - still unsure as to why that is. (you need the original document to be serviced) The manager, I'm guessing, proceeded to go back and forth me, basically saying I was lying. Then instructed the initial employee helping me to call BAR & notify them somebody is bringing in a voucher that's already been used & see what the next steps are. After being informed that the letter was in fact legit, instead of admitting to being rude the manager proceeds to tell the employee to make sure to write down the BAR associates name and number just to be safe next time and walks off. Talking to me aggressively & basically calling me a liar, especially in front of my children, was uncalled for. The establishment may have been nice but the staff is extremely unprofessional. I am not a confrontational person, nor did I walk into their establishment with an attitude. I hope nobody else receives that treatment & I hope they don't regularly speak to people/ women that way.I've read other reviews and seems if you are a person of color or woman then this establishment isn't for you.

These guys are crooks, marking up parts up to almost 200 percent. Took my vehicle for an estimate and was floored by the price of the parts. Found everything online at a fourth of the cost.

Few months ago spent 5k on odyssey van. Timing belt was one item replaced. Few days later timing belt came off. Turns out they just put the new timing belt over the remnants of the old timing belt. Took pics. It was very clear. They denied it. Had to pay almost another grand to fix. Will not be going back. Shoddy work and looking to make a buck instead of credibility.

I can't say enough about this automotive center. The owner was very helpful and professional. Our car was towed here after hours and the owner welcome us, showed empathy, helped steer the car while my sons pushed, and took our keys and the paperwork. On Monday, we heard from them promptly and our car was repaired in a timely manner. The owner is definitely doing something right! His staff appeared content and happy to work there. I definitely would take my car here!

Steven & the manager Dakota not only gave horrible service but also had us walk two units down to receive our vehicle . Also as we were picking up our vehicle one of the employees sped right passed my mother & I in another customers Tesla clearly not respecting the vehicle . As if things couldn't get worse we went in to the car the engine cover was torn off in the passenger seat of the car. We go back in to ask them which was there mistake then Steven begins being not only being rude but his tone and demeanor completely switch up . I would like to add I asked him for his name he said "don't worry about it" Then he storms off saying he doesn't gotta put up with this , but he completely forgets to add the screws so for the 3rd time we have to go back and ask for service which at this point we weren't being respected . It was there mistake but yet we are getting taxed for there actions. If you have other options I would strongly encourage to avoid this shop all together.