Marshall's Dept Store

Marshall's is a customer service gem! I visited Marshall's 3 times during the holiday season looking for gifts and stocking stuffers. It's a great location for just such shopping. But what's even better is the attention they provide to the customer. As you can imagine, the store was full of patrons, and Marshall's acknowledged that. They treated their patrons time with respect. They had EVERY register open. (You listening, WalMart?) the lines were very long, but the wait to check out was very short. This is the greatest sign that a business is customer oriented.I hate shopping, but have never balked at going to Marshall's. I appreciate how I'm treated there.

Love Marshall's. However...Why on God's Green Earth do they CONTINUE to place "price stickers" on the Front Glass of a picture Frame?!!!NOW, I have to scrape it off and use an adhesive remover to get sticky adhesive off the glass! Same for candles!!! On the side or Front? Why?'Frames: Place on BACK ,DUH!Candles: On the bottom! Very Aggravating! Change this for Crying out loud!

They were trying to charge me more $ for same items as other with different designs. The staff took forever to get price checked and still got it wrong.

I wanted to give 5 stars because their staff is amazing. There was a minor incident within the store and the staff was so kind and respectful and they are always attentive and friendly. Huge reason it's one of the main stores I shop at! Thank you for excellent customer service!

My mommy and I came here the day after Christmas, and I really thought it was going to be tore up from the floor up. It was actually relatively organized and clean (we did enter the store at 9:00 a.m.). I've been to this Marshall's many times, and great deals cane be had here. It's your standard Marshall's store, so there's really nothing to write home about. I do recommend that you shop the home goods/decor section for quality items that have been marked down substantially. I also like to come here to buy cute thank you cards, wrapping paper, and jams/jellies/candies/cookies (read the expiration date).

Out of every store I have been to during this pandemic, Marshall's has been the most professional & organized. They have a limit on how many people can go on, temperature checks & require face mask as well as one way aisles. When checking out they have markers for social distancing as well as sanitize the carts/ counters before/after every customers. All the stores my fiancé feels uneasy but the way Marshall's is set up she was really happy to see a company actually care about the safety of their customers. 5 stars !!!

I just have to say, that I love this store. I shop here all the time, feels like everyday lol. The staff for the most part is very friendly. Eveylnn is a manager I believe she is such a nice person, she is always willing to help find things and answer any questions I have. There is also a woman named leo that works there as well she is awesome too. She also helps if you need anything and always has a smile. I think this store is great

Imagine yourself on a search for a great deal and someone continues to walk in front of you. Imagine that "someone" is the manager. Not only does he continue to cut in front of you, but he refuses to walk around just because he is lazy. That was my experience tonight visiting Marshall's for the first time. My husband and I were looking at clothes on a sales rack and the manager made it a point to squeeze through a tiny section to get between the aisle and the rack--because he was too lazy to walk around and allow us to search the rack in peace. Very rude and disrespectful. He even snapped at a little boy who was sitting under the rack while his parents stood 3 feet away. The reason why I gave it 2 stars rather than 1 is because I ended up getting a great price on a blouse that would have been $60. The place does offer great prices on great products.

The selection is pretty descent for a small town. The cashier I had didn't know what the procedure was when I paid with a check and had my passport for is (wallet was stolen a week ago). I present my TJ Maxx rewards card but she didn't acknowledge it and before she closed at the sale I reminded her again and all she was, she had to do it before everything......what's the point in the rewards program if they register never asks for it and doesn't swipe it when it's presented.....

Very unorganized and extremely dirty. 20 people waiting in line and only one cashier at 7pm on a Friday.