Luminous Beauty

She should not be doing brows! I went in to have powder brows done on 10/13. I communicated with her that I was self-conscious about my brows being uneven and would like that camouflaged; I didn't expect perfect symmetry, but I also didn't expect it to be made worse. Instead, she accentuated the uneven height of my brows by aligning the bottom of my higher brow just above the bottom of my natural brow line, and aligned the bottom of my lower brow just below my natural brow line. She also made the lower brow about 50% thicker at the arch. The outline from measurements which I approved did NOT follow what was done, and she did not show me the outline after she did the stencils - I am assuming this is when the problem would have been obvious.They were swollen & red immediately after finishing & she assured me the would look better & even out more when the swelling went down. Instead, I woke up the next morning and saw just how uneven they were. Now, for someone not self-conscious about this, it likely seems like not that big of a deal, but for me it really was. I immediately looked for how to contact her to ask what could be done. She did not provide a business card in the after care package, and it is not listed on her IG page, which is how I found her in the first place. I still can't remember her name. So, I sent her a message through IG. She didn't respond for 7 days - after I cancelled the followup appointment. In the meantime, I found someone in Bakersfield who knows what they're doing, immediately saw the problem, and was able to remove them for me. FYI, it has to be done within 48 hours for best results, is quite painful, and uses saline.When she finally did email me back, the only apology I received was for the delay in getting back to me. She said she didn't know how they could be removed. She proceeded to dismiss my concerns, blame me for the mistakes she made, and said not to contact her again. I had explained that all I wanted was an apology, and I wasn't asking for a refund of any kind. I also suggested including a business card in her aftercare instructions and having her customers sit up to check the outline. I provided several pictures showing the problems I had pointed out. I never cussed, name called, or was unprofessional in any way. That's not how you take care of unsatisfied customers.

I'm not one that gets lashes on the regular, just special occasions. Alexis was referred to me by some local ladies I know, and I could not expect something better than what I received. I'm not about the drama, I just wanted something that stands out a little and still looks natural. She perfected exactly what I was asking for. Her studio is comfortable, private, and cozy, and she will accommodate the customer to their music preference (or none at all, if thats what you'd like). I would refer anyone to her for lashes!

Alexis is so amazing! Went in over two years ago and had damaged lashes with empty spots from improper lash application. She fixed me all up and made my lashes healthy and beautiful again! Professional and cares! Lifetime customer here!

This was my first time getting lash extensions and Alexis did an excellent job. I told her what I wanted and she delivered beyond my expectations. She was on time for my appointment and very professional. She also cleaned up my eyebrows. I'm definitely going back for my fill. I highly recommend her service.