Love Sushi

Came to Love Sushi today for the first time and I'm so glad that I finally tried it. The Bulgogi bento box is deliscious! Oh and the customer service has been lovely. Definitely coming back but next time I'll bring my momma.

I would give this place a one star but I have to admit the waitress was very friendly and detailed. I love Love Sushi at the marketplace and on Mt. Vernon but this location is terrible. After my boyfriend and I had a long day of daily duties on our day off we decided to have dinner here and this place is just not the business. The indoor vibe is different, too many lights not vibe for having for having sushi for dinner. Second there was no complimentary edamame but their water was clean tasting. Third there was no tofu in the miso soup. Fourth the soup and rolls came out at the same time. I was so confused by the look and taste of the rolls but we were starving. This is were the waitress comes in she said even though they are a franchise the owners make rolls definitely and I did investigate and she was correct, either way it is just not it. The rice is hard, felt like it was old rice/day before rice. The avocado wasn't there on the dragon roll and there was barely any crunch. The taste was a little weird as like it was fishy but like I said we were starving. My bf also ordered seared tuna, I didn't get a picture but it looked like jerky on hard rice.The complimentary candy at the end made my bf yuck so I wasn't about to taste it. Maybe we got the leftovers or maybe food is different during lunch but I was expecting what google shows 9 yrs ago. To finalize this review I will not be having sushi here again.

I forgot to take pictures on this visit but we got there right before 5pm and it was dead. Since we were the only one in the restaurant it was pretty quiet. We were greeted right away and sat where we wanted. We ordered the rainbow sushi roll, gyoza, tempura shrimp and vegetables and the shrimp tempura crunch roll on soy paper. My husband wanted his rainbow roll spicy and boy was it spicy. He couldn't eat it. I ordered the shrimp tempura crunch roll and it was good. I felt like it was missing something. The gyoza and shrimp tempura and vegetables were really good too. On a side note if you want something spicy 1st ask what they put to make it spicy. If it's sriracha or some kind of oil. If they use the oil and you can handle the heat then go for it. If not then just stay with the sriracha. Overall our visit was great. Our waitress was really friendly and helpful.

Food is 10/10! All rolls fresh, tempura and baked are delicious. The service here is elite , always friendly. The ambiance is balanced.

The wife had been wanting to try this place for a while and we happened to be in the area, so why not. I tried the Snow Coco Roll and it was ok. It was fresh and made to order but there was just something missing. Our server was new and was oblivious to gluten and gluten free offerings. Even after we discussed it with her she proceeded to let us order a dish that contained gluten but didn't show the gluten ingredient in the menu for that particular item. They were very nice once we brought it to their attention and removed it from our tab since we could not eat it.

The food is so good! It's always ready fast and tastes fresh! The service is always so helpful and nice. The place was nice clean and had a nice mellowness to it.

The worst customer service I've had in a long time and I promise I'll never go back. My husband ordered two rolls and a side order of spicy garlic edamame. I went inside, told the waitress I was there to pick up and order and gave her my husbands name. She brought out the food and I paid for it.As we are driving home (approximately10 minutes after picking up our food) we get a call from the waitress at love sushi telling me that I had to go back because I "got the wrong food". I mentioned to her that I got the food she gave me and I confirmed my husbands name for the order with her. The waitress started arguing with me and telling me that I told her the wrong name and blamed me for taking the food. She raised her voice, was very unprofessional, and didn't even apologize for the inconvenience. Upon arriving there with the food that they requested, I realized that they also overcharged me by $5, but when I confronted them about the errors, they only gave me $1.08. I was not going to be petty and argue over $4, but I was extremely disappointed in their service, lack of professionalism and there was no effort to compensate for their errors and for the inconvenience they caused me. There was no accountability. On top of that, once I got home, I realized that my order was also inaccurate!! Ugh!! Never again will I go to this place. After reading some of the other reviews, it seems like other people have had similar experiences. No wonder the place is always dead. Maybe they need to train their people to have better customer service or at least not to blame customers for their mistakes and take accountability.

On November 27, 2024, I placed an order through Uber Eats. I arrived at the location to pick up my order and the staff was confused because they did not know about the order. I showed them my phone and told them I bought a lunch special and a salmon roll. One of the older women found the receipt and said they couldn't fulfill the order because it was not lunch time. I was a little annoyed because there were no times indicating was classified as dinner and what was lunch, but no big deal. I told them I would cancel through uber eats and placed an order in store. I paid them in store and went on my way. Checking my email, I see that I was ALSO charged through uber eats because the reason was "Love Sushi (Coffee Rd) had already started your order, so you were charged for the food."This was a lie. Love Sushi not only was paid for an order that I paid them in store for but ALSO paid through Uber Eats. I was unable to dispute the charge because it was past Uber's 48 hour policy on cancelled orders because they had already paid their merchants. Should have I been monitoring my emails more closely, maybe. BUT why would I think there would be an issue when I was told they couldn't fulfil the order AND they didn't even know about it until I showed up??? So not only did Love Sushi receive money from me in store, but also through Uber Eats. This is a super shady business tactic and I will never be returning after this experience.Do not order from them because they are double dipping from their customers pockets.

Great service!! They had this new deal with a 20% off discount on all dine in orders!!

California Tempura Roll was so delicious as well as the Rainbow roll and White Love Roll! The server was so polite and attended us with such friendliness!