Lampe Chrysler Dodge Jeep Ram

I just bought a Red Dodge Challenger Scat Pack from Lampe dodge and it was a great experience. Everyone from the internet sales rep to the finance manager were very helpful. No high pressure. No markups. When we went into the office to sign the contract the finance manager mentioned the extended warranty, but there was no pressure.Did I mention I also saved $13,000 dollars? Most of the dealers down here in LA are demanding $10,000 over MSRP for this car plus things like $300 nitrogen filled tires. My Challenger was $3000 UNDER MSRP. I'd say that made the drive worth it.They are also dealing on their Ram truck, so check them out

Man this service department here is horrible. If it wasn't for vehicle warranty/recalls this shop would be closed I'm sure. They cannot call you back and I have to chase everyone In the department just to get the normal response. Waiting on parts and that's it. Would help if they had someone that communicated better.

We were having problems coming up the grapevine out of LA towing our 34' RV with our 3500 Ram Laramie. Doing 22 mph up the steep grade. Called dealership & they told us to stop & they would run diagnostic check. Edward A tech came right out & plugged in to run diagnostic. Showed our air filter needed to be replaced. Bill ran into parts Dept & picked up air filter & installed it. Everyone my husband talked to was very friendly & helpful. Thank you all for helping us get back on the road quickly. Very big blessing to us.

Had a great experience buying a car Jr sales person was very professional and knowledgeable. No pressure was what we appreciated the most. Finance manager was very nice and knowledgeable. Would recommend anyone that would like to buy a car with no pressure to visit Lampe! Thanks again Jr!

Pretty poor customer service at the service station. I brought my 2015 wrangler in for an engine noise and overheat issue and after about a week of not receiving any word, I called them and was told it was just a thermostat issue and they went ahead and changed it. When it came to the engine noise I was told they couldn't find the problem. The issue with the thermostat confused me since there was smoke coming out of the engine when it overheated but I trusted their opinions. Sure enough, it overheated about a month later driving in the mountains. When I returned with that overheat issue (which clearly wasn't the thermostat) I was told it was because I put a load on the engine. Only reason for two stars is because I was given a free consultation when I returned.

My vehicle has been in the service department since November 9, 2023 and well first the parts needed to arrive then the parts arrived and mechanic working on my wrangler left early then he was off due to illness and today is December 4th 2023. However dealership wont give me a curtesy call to update me on status so i have to call to find out whats going on i get no answer i constantly leave messages i never get a call back i been having to physically go to dealership twice to only find out my vehicle is not ready. And today i called three(3) times and still have not response or even gotten a curtesy call to update. I have never had a car stay at a shop for so long. I really dont even know what to call this. I had no idea this dealership service department has one of the worst reviews i have ever seen.Well the final outcome of my review is i finally got. My vehicle fixed and refurned to me on Friday December 15, 2023 it took alot more than what i expected. Although it was low on antifreeze and it had a small leak which i fixed my self. However due to the inconvenience that was caused all that the service rep could do to help out was give me a discount on the oil change and offered to give me a free wash since it was sitting inthe shop for that long it was somewhat dusty. On a side note the delay was due to the dealership service department being sort on employees. And because of this i was forced to rent a vehicle while my vehicle was sitting waiting on a mechanic. My personal experience here was definitely not the greatest I would consider this experience being the worst i have ever encountered. I do NOT recommend this place

if i could give them negative i would. worse customer service there, i thought giant chevrolet was bad but these guys take the cake. Gilbert Martinez was impossible to get a hold of and when i would finally get a hold of him he would tell me nothing but lies. i would never recommend anyone to go there so be careful if you do. Their whole customer service dept was AWEFUL!!!!!!

I am happy for those who have found Lampe Service deserves 5 stars, however I really do not agree. When we have are Jeep serviced wee always have to call to find out what is wrong and when we do..outrageous amount of work has to be done, I understand the whys but I do not understand the customer service-not good. They tell us they will keep in touch...have not heard from them at all. We had to call to be told that they are ordering the parts-Jeep has been in since the 19th of September and it is now the 26th with no updates. No I do not agree with the 5 stars at all, they could do better and the cost is $3,700+ at the moment. Customer service has always been this way every time we have our vehicle service and this is the 1st time I actually decided to post.

Well, I have a big problem with my 2022 Ram 3500 dually that I bought new in July 2022 from Lampe Dodge in Visalia for 86K. Not cheap for sure. Everything was good with it until mid June 2024, when Lampe contacted me to get the Y43 recall done to it. In early July, I went to smog it because it was due registration and found that engine monitors were not cleared. I learned that the PCM had to be re-flashed for the recall and this is what made the engine monitors needing to be cleared again. Lampe did not share that part with me and so I wasted $60 on a smog that failed. I did some research and read where others who encountered similar issue, asked if Y43 recall was done. It does state in the recall' " Do not interrupt the software update process in any way once it has begun. It may cause permanent damage to the PCM which will require replacement." That was not all I found. I also learned that Ram was heavily fined (1.6B) for emissions tampering in order to pass smog. Contacted Lampe the next day who said to drive the truck to get the monitors to clear. I drove it everyday (not my commuter car) and cleared all but one monitor right away except for the EGR monitor. I drove for 3 weeks and put 2505 miles on it but still did not clear the EGR monitor. BY the way, this is one of the easier monitors to clear. I finally took it in to Lampe who has now had my truck for 5 weeks and still not able to clear the EGR monitor. At the 3 week mark, I asked for the service manager, who in our discussion, told me it was beyond my comprehension. That did not go over well since I work on something a bit more complicated. I also brought up the statement about the PCM in the recall procedure. He said he can't just replace the PCM. I finally reported the issue to Dodge Corporate 3 weeks ago. What I have learned from corporate is they just talk a big game but do little to nothing to help. A rep called me last Friday saying he could not reach Lampe service department. I told him I have no problem and get through to them and gave him the number and names. To date, there have been 3684 miles put on my truck trying to clear the EGR monitor. I called the corporate rep today who told me again that he has not been able to reach Lampe Dodge. I will update this fiasco as it goes forward.UPDATE SEPT 2: I got my truck from Lampe Dodge to use over the weekend to use pulling the trailer to the races in Ventura on Saturday and Santa Maria on Sunday. I thought that would be a time to help clear emission monitors that the dealership and Dodge are working to get fixed. After 5 weeks at the dealership and around 5000 miles, the EGR monitor is still not cleared. We raced Saturday and stayed in Ojai and headed to Santa Maria Sunday morning. We got to Santa Barbra and traffic was at a creep speed. After about 20 minutes of that, I smelled diesel fumes which I thought was from a truck in front of us. A few seconds later shouts that the truck is smoking. I saw all the smoke coming from the right side wheel well area and pulled over on that cramped highway. I popped the hood but didn't see anything. Started down the road again and happened again so I pulled off the highway at an exit and the same thing, I saw nothing. I looked at the coolant temp which was 204. At that temp the smoke appeared again but when it went down to the 190's, it stopped smoking. My daughter was researching while I drove on and she found an article speaking to the same issue. Apparently it was the EGR system cycling causing the smoke. This morning, I inspected under the hood and found a ground wire loose. The nut was almost all the way backed off. That in itself could cause issues with a bad ground from vibration. I then went under the truck and found the down tube area and inside the wheel well covered in soot. I inspected further and found the clamp holding the down tube and cat cockeyed leaving a gap allowing the exhaust leak. When I first took the truck in, I was told they have their best mechanic on it. If this is the best mechanic, I would fire him. I am taking my truck back tomorrow and already printed the pics out for them when I talk to them about the great job they are not doing.Update: 6 Sept. I called Lampe Dodge about my truck and what is being done. They could not tell me if the items they left undone had been fixed and that they still need to drive my truck to clear the monitors. I fully regret buying my Ram 3500 at this point.

I took my van to get service, it needed a new axle shaft , door repair and other maintenance it was done within 24 hours. I highly recommend taking your vehicle to get repairs and serviced . I like to give a special thanks to Signey, Brian and Tony and another thanks to the parts department Roger for being so kind and helpful.