Jim's Towing Service

Called for cost estimate and ETA after getting stuck on the side of the highway -- Jim's had the shortest ETA compared to nearby tow services. David arrived earlier than the ETA-- he was courteous, knowledgeable, professional and went above and beyond. We were so grateful. We paid the same amount as the estimated quote.

I don't know the owner but he send me Gonzo!He fucken came and rescued me in the middle of nowhere! Gonzo was a 16years Marine Corp veteran! (Thank you for your service sir!) My story begin when my RV wheel came apart on the long stretch of 46hwy and the nearest tow truck company was at least 50 miles away.Called a few palaces but seem like they don't want to come this way because of the distance.Anyway, before Gonzo was on the way, I asked him to bring me a bottle of water because I had none and I had 2 dogs with me, which he did!Gonzo was an expert with the equipment, he loaded and unload the RV with skills and very professional! If anyone in the Bakersfield area and need a tow! Hit up Jim's and ask for Gonzo!one thing I wish was Jim could of given me was a flat rate rather then hourly.. But Gonzo was a Vet, can't say no to our Vets!Sorry for my bad grammars.. it's late AF

Worst customer service over the phone ever. She seemed genuinely annoyed that someone was calling for help. I asked for a residential pick up/drop off to dealership. I wasn't even quoted a price, just told it would be "at least 4 to 5 hours". Who has that time? Obviously we're calling you because we need help! I regret calling Jim's Towing first, I was so discouraged by the attitude and situation I was in. Thank goodness I called another tow company and had my car picked up in an hour and dropped off to the dealership.

Even when you schedule in advance, they aren't there when they say they will be. When you call, they act like they never gave you a time and still won't give you a time.... basically just wasting your time. Ended up cancelling and called another tow company that came and did the job immediately and for less money. The customer service reps here are not well trained or informed. (And have no idea what a CJ5 Jeep is and kept asking me if it was a Jeep Cherokee -_-)

My car had transmission problems at dusk on the wrong side of town. Called Golden Empire Towing, they quoted me $125-$150 and 90 min response time. Called Jim's and was quoted $77 & 45-min response. He actually arrived in about 25 min. Courteous, Professional & very helpful.

Tire completely fell off during my commute this morning and I couldn't put on a spare cuz a lug nut was stuck. So I called Jim's Towing Service. From calling to Jeremiah arriving was about 20 minutes. Awesome. Jeremiah made the process super easy loading it onto his truck and we got to the tire shop promptly. Price was fair and less expensive than other places I had called. And they actually let you ride with the driver! (One place I called said they could help me schedule a Lyft for an additional price can you believe that bs?) Overall I was very satisfied and I highly recommended their service.

Zach (or Zack) with Jim's towing provided excellent service. Assisted with towing my Mercedes home after an accident and provided exceptional customer service during the drop off along with providing great communication. Best of luck with the new truck! Excellent work. Thank you.

Responsive and professional, last time I called for a tow, they jumped the battery and got it running and reduced the price. Plus they responded in 45 minutes as compared to 2 hours the other service quoted me.

This is the quickest tow company I've dealt with! Super friendly and professional staff too! Called triple AAA and kept being pushed back by an hour and a half. After 3hrs of waiting called Jim's towing and they arrived in about 20mins, even after giving me a ETA if 45-60 mins!

Frank from Jim's towing was fast, responsive and very reliable. He provided excellent service and I will make sure to use them again if I ever need their serviceS thank you frank!