Jim Charlon Ford

I was raised chevy turned to dodge eraly.. Now I have purchased 5 or 6 ford vehicles from this dealership. I will never buy another chevy or dodge. My truck is absolutey magnificent. Trade-ins acceptable prices. They Answered all questions and were extremely helpful. I have all servicing performed here. Always done timely and returned clean. . All parts purchased and installed at good pricing.What are you waiting for? Go get one.

Recently got a quote from them on selling a relatively new car to them, and they were good people to work with and friendly. Would consider buying a Ford car from them in the future. May have to wait until all of them are electric though.

Service dept. gets very bad review. Since Jim left they have been nothing but trouble. We purchased our car there and they were very good. Five stars for the sales department. We left our car there on Monday and according to Owen it hasn't even been seen. Five days really!! We had to rent a car for the week, can't afford it for longer. Hope Owen is going to pay for the rental.

Service department is HORIBBLE! I would use other words but... Have had our vehicle for going on THREE weeks now and hasn't even been diagnosed. The mechanic is too busy taking week days off even though "they are really busy". Had to cancel one camping trip and will probably be two. We will NOT being buying a Ford product ever again. Not to mention my spouse is home all day with no transportation and they have not even offered a loaner! 4/15/2021

We made the massive mistake of purchasing a 2008 F-250 Super Duty Diesel pick-up truck in May of 2018 from Charlon Ford in Ridgecrest, California. This engine light was flashing two days after its delivery, and it has been seriously downhill ever since. In spite of a $3600 service contract purchased WITH the vehicle., we had paid out over $15,000 in parts and repairs and it has literally been disabled now for the past 18 months...we had use of it for only four months and 1500 miles before the engine filled with metal filings from a faulty fuel pump and caused a catastrophic failure.Because the sales department never issued ANY copy of the service contract, we did not have so much as a phone number to be able to call when the turbos exploded in the ,middle of nowhere...literally within our first actual ten days' original use of the truck (AFTER $3000 of repairs in the first 80 days' of ownership...then the turbos exploded seven days after getting it back for another $6,000)...so before 90 days' ownership...we were told the initial repairs were not covered in the service contract and then the breakdown in the middle of nowhere happened.Even our original purchase transaction was based on deception as my ONLY REASON for looking to purchase a truck (any truck) was specifically to pull a forty foot fifth wheel trailer...the salesman outright lied to make the sale. Stuck with a thirty thousand dollar note on the truck, and having been lied to (and e-mails and letters not answered or returned EVER), we nonetheless coughed up a demanded $7,000 for parts (which they required to EVEN TRY to get the truck to run again). NOW we have just been informed by service manager Kenny Charlon that they are now refusing to repair the vehicle...after he became upset because I wanted to know when they would "get to it". It has been with them for over eleven months currently.They have been contending that the service warranty was voided after SOMEONE apparently stole all of the parts out of the vehicle - somewhere/somehow between the Bishop and Ridgecrest Ford dealerships. Without the failed parts, the service warranty was voided by Ford. The vehicle has not been anywhere BUT at the Bishop and Ridgecrest Ford dealership properties...it never came home and has not been anywhere else...and they all blame EACH OTHER for the disappearance of the parts!If I were considering ANYTHING automotive, I would not walk away from this horridly deceptive, dishonest, criminally fraudulent dealership...I would run away SO FAST. This has been unimaginable! AND in spite of the fact that we paid $500 to have the truck towed FROM the Bishop dealership TO Charlon Ford - where we bought it, of course, they are NOW demanding we tow is to the Ford dealership in Lancaster. Consider yourself warned! Apparently yelp does not allow ZERO stars...that would be my REAL review.

worst car place in Ridgecrest .scam artist ..they sell faulty cars..worst thing is instead of trying to fix it ..they burshed us off .gave money back n didnt want to deal with the lemon car they sold us

Over Thanksgiving weekend my F-150 broke down in Panamint Springs and I had it towed all the way to Jim Charlon Ford. As expected the service department was closed for the holiday weekend. Matt, the Service Manager happened to drive by as my truck was getting off-loaded from the tow truck. This was on Friday, the day after Thanksgiving. He said he'd take a look at it on Monday and I explained our travel trailer was at a campsite in Death Valley (Furnace Creek) and I'd appreciate anything he could do. We rented a car and returned to our trailer. He absolutely saved the day on Monday. They had the part (throttle body) in stock and got the truck repaired. In the end we were able to drive back to Reno with the trailer in tow on Tuesday, no problem. Thank you for saving us!

I am in shock of how this service department is run. If I could give negative stars I would. Car was dropped off and kept for over a week, $3200 repair. Car is still doing the same thing and they won't even look at it for a month. Unbelievable and shameful. Gives Ford a bad name

First time here. Not going to go back for any of our future service work.Dropped off our car at 8:10am today. My wife just picked up our 2014 Mustang from the service department around 4:50pm.We took it in for an oil change and tire rotation. They done a "multi point inspection" but didn't reconnect one of our hoses that goes from the valve cover to the air filter. Good thing we checked. Have a picture...To top it off, their phones were not working and they were suppose to call to pick my wife up.Had a dear friend come and get her and take her to the dealer. The hood of the car was still open...wasn't even done yet.We will drive all the way back to San Diego for service work before coming back here. Very disappointing...they were originally referred to us by dear friends of ours (the same who took my wife to get the car) who knows the owner and bought their cars from them.How disappointing...although the staff were all nice. We should have read the reviews here.

If I could give zero stars, I would. This dealership's service department has the worst customer service. I took in my vehicle for a possible oil leak and asked, along with the diagnostic, for the oil to be changed and for the engine filter to be replaced. I was told that the car wasn't due for service until December or at 7500 miles. I stated regardless, I would still like to have the oil changed. The "supervisor" told me I was "coming at him" and being "aggressive." Told me to pick up my keys, leave, and take my car to Lancaster. I even offered an apology just in case my tone truly was off, but also asked him, "Why the attitude?" Maybe I shouldn't have asked "why the attitude" because that is when his aggression really started. I was told I was kept "coming at" this individual. No big deal--I will take my business to Lancaster and I will continually tell everyone my experience with this dealership. Diamond Ford in Lancaster has wonderful people and a professional service department who understands our concerns. Take your car there. Honestly, I think I dodged a bullet not having my car serviced at the Jim Charlon Ford dealership. If they are not professional at the desk, how do you think they are treating your vehicle? I personally want to extend my gratitude towards this dealership. From the bottom of my heart, thank you for showcasing your attitude and kicking me out of the service department. Thank you for telling me to go to another dealership instead of trusting your obviously unprofessional staff. I walked away shocked and upset, but am truly happy for this experience.