Heather Stone Medical Clinic

I like this clinic. Building is a little run down but the staff were so nice today. The doctor listened and spent time with me. Not a quickie! They understood that I know my body and my health and took what I said into account instead of brushing me off like a one night stand... got your insurance money so piss off. Good job ladies and gents.

When you are moving and run out of your medications, it is nearly impossible in California and Nevada to find someone to renew them. Even Malibu, California refused to refill my medications one time! Therefore, it was very nice that Jessica Roberts gave me a 30 day supply for the rest of my drive down the 395 and then east on I-40. In traveling in nearly every county in the state, you never know in California if good medical care will be in small cities like Ridgecrest or Auburn, or, large cities with their universities, like L.A. and San Francisco! Completely unpredictable!

If you go try not to see Jeff, he is Incredibly rude and unprofessional. The front desk is great and so are the medical assistants, I feel bad for them because I'm sure they apologize for Jeff's behavior all day long. I came in for blood work results and vaccines. Two medical assistants came in to give me my vaccines and I asked what the vaccines were and I told them I would like for the provider to go over my blood test results with me as I would feel more comfortable knowing what vaccines I need based on my results and they were under the impression the provider had already spoken to me so that is not their fault. About 30 minutes later after already waiting for 30 minutes the provider Jeff finally came in and said "so you have questions?" I said I was here for blood test results and he says "yeah I already looked at those"... okay? So would you go over them with me? Is this a joke? So then I try to show him the student requirements I have regarding vaccines for employment at the hospital and I didn't have it printed out, I didn't think I would need it since I brought it in days prior, but I was confused by the information he was giving me so I just wanted some clarification, I go to show him the document on my phone and he rolls his eyes and won't even look at it because "it should be printed out"... 2 and a half hours later I finally have my blood test results and the vaccines I need for employment. I have never had an experience like that with a provider. He made me feel horrible and he has no business working in the medical field if he is this inconvenienced by patients with questions and concerns about what they are putting into their body and just want confirmation that what is recommended matches what is required. I cannot express enough how terrible he was.

Amy Belasco2 reviews3 months agoRN was told my BP is 90/60.. So she proceeds to pump me up to 140 making my arm go numb. Horrible service by this nurse.Heather Stone Medical Clinic (Owner)3 months agoThank you for your feedback.michael fletcher3 reviews3 years agoTheir care has been pretty good. But where they get only one star is being able to get results, which I feel is a major deal. I understand that they can get busy, but I've had cases where someone answered and then passed me on only to go to ... More1j wLocal Guide·33 reviews·1716 photos8 months agoDoctor roberts is extremely kind, takes his time to listen to you, explains his opinion gently, and is overall a very attentive doctor, unlike a lot of doctors these days2Heather Stone Medical Clinic (Owner)8 months agoThank you for your feedback!Kim Zurn2 reviewsa year agoThey (NOT Urgent Care) are HORRIBLE about returning phone calls. They don't respond to pharmacy refill requests. I have never encountered the lack of response from any other facility. .1Margaret Rael4 reviews·1 photo2 years agoI have been in pain since Friday. I went to the Er then followed up at this clinic. The PA tells me I have Shingles( which I do not have) so I go back because my pain isn't getting better, only to have them harass me for a payment. I ... More1Solar WindsLocal Guide·76 reviews·664 photos6 years agoThis is my go to place when I am not feeling well. Pam is my favorite PA there at Urgent Care, and it will be profound loss for me if she ever retires,and she's not there when I need her. They can fix most everything that ails you,and if ... More2Frances OLocal Guide·40 reviews·127 photos6 years agoI love the really short wait time and appreciate the knowledgeable, caring service. Heather Stone has my records so it makes an unexpected trip easier. I am glad they have an Urgent Care.2Mary Harris10 reviews7 years agoWent to Heatherstone for Urgent Care and saw a doctor for all of a minute and a half. No swabs or cultures of my throat done at all. Just "oh your tonsils look bad. try these 2 over the counter drugs and I'll prescribe something for the ... More4YTF MarketingLocal Guide·29 reviews·154 photos5 months agoDoc Roberts is one of the most compassionate and thorough physicians I've ever had. He treats the patient, not just the symptom.2Heather Stone Medical Clinic (Owner)4 months agoThank you!Greg Lenz2 reviews7 months agoShort wait time, friendly staff, good diagnostics-- it ain't easy being in this profession.2Heather Stone Medical Clinic (Owner)7 months agoThank you for your feedback!Arthur PattersonLocal Guide·85 reviews7 years agoI enjoy my doctor, sure the process for getting in to see her is time consuming when you have an hour lunch but that's life in a wage slave society. The office puts up with their fair share of issues and I'm certain they do their best.1Jim Pappe6 reviews·1 photo3 years agoI've had great care from the staff at Heather Stone. Both PAs, Pam and Alan, are top notch skilled, empathetic and great communicators.Destiny Lawrence1 reviewa year agoI'm Marilynn Lawrence, I'm extremely happy to have My Primary Care Physician Dr Douglas Robert's&Blessed.Marilynn LawrenceKelly GJ5 reviews·1 photo8 years agoThey were my primary care providers. Website said they were open until 5:00PM on Saturday. In fact, they close at 12:00 noon. Called at 12:15 for medical advice and got a recording stating their actual hours.1Bill Deem5 reviews6 years agoDr. Lusk is my go-to-Doctor, always takes the time to make sure I understand what is going on and answers any and all questions I may have.1Michael Gallap3 reviews5 years agoThe staff and especially my PA are always very caring. There is a portal to access test results, which is very useful.Rudy Clark8 reviews3 years agoResults take to long Got tested Wednesday and they told me my results won't be back to next Tuesday I can be dead by then They need better testing places in RidgecrestR Becker20 reviews·9 photosa year agoGreat staff, well maintained facilities. Went for work physical.Jill Langley1 review2 years agoGreatly in need of a good cleaning. PAs are great but the facility is filthy.1Chuck StewartLocal Guide·248 reviews·21 photos2 months agoGreat people.friendly. proffesonal2Heather Stone Medical Clinic (Owner)7 months agoThank you for your feedback!Mike23 reviews·2 photos2 years agoQuick diagnosis when primary doctor appointment takes too long.1Melissa Slater4 reviews2 years agoThe only and best place to go...very little waiting time if any.1Janet Ellington8 reviews5 years agoGreat staff ! Very caring !3John Hill3 reviewsPlease don't make the same mistake I did. Do yourself a favor and go somewhere else.

Dr. Roberts is great... BUT it's nearly impossible to get the nurse on the phone or to get test results relayed in a timely matter... even after several unreturned calls with messages left. He just needs a better nurse/medical assistant and he could easily have 5 stars!

My husband took the day off with no pay because his job required it, they would not allow him a partial day off. We just recently got Covered California Silver 94 ppo. From everything I have read and checked. Other than copay fees and monthly fees, our plan IS off exchange silver 94 blue shield. Our side does not affect our doctors receiving their negotiated fees from the blue shield.The office woman became rude as soon as she saw the covered California in the corner of our card, blaming my husband for her decision to be discriminatory against covered CC patients. And we should have mentioned it was CC because that is DIFFERENT than Blue shield. It is not different. She just chose to refuse 'poor people' care. That is a her problem, not an us or our insurance problem.If you have covered California, avoid Heatherstone. Their view of poverty is abhorent, which is infuriating because we had an appointment with a family doctor, and we had waited a month to see him. They expected us to pay CASH to see him today. If we have Covered CC then we absolutely cannot afford to pay an inflated cash price so I cut her off as she was about to extor-demand money and told her "Then cancel our appointments if you won't take our blue shield" and left. Heatherstone's office staff chose to cost us a full days wages, and I am not happy.

Called to set up an appointment as a new patient, asked if they took Blue Shield, I was told yes. Work required me to take a full day off since I can't take a few hours off. We get there and they deny our Blue Shield. It's just Blue Shield, there's nothing different than any other Blue Shield. So completely messed us up, cost us money, all because they lied to me.

They had a patient who was waiting who had made an appointment and requested time off but the person on the phone didn't record the appointment. He was very upset. The staff is always doing things like this. It's a bit of a quack shack and has patents sign documents that say they were satisfied with their experience before they even get seen. Which tells me most patients are not.

Jessica Roberts, PA is one of the most knowledgeable, compassionate, thorough, and dedicated providers I've seen. In my profession as an RN, and as a patient, I see many doctors who do not come close to her level of professionalism. While most of the healthcare appears lacking, it's so refreshing to see this level of care. I'm so very grateful for the care I receive. Thank You

Everyone is so friendly, warm, and welcoming... Except for Dr. Lusks nurse. She is rude, never returns calls, has zero bed side manners, never smiles, and always has a foul mood. I have had to call over 10 times in a week, each time leaving a message in great detail, with nothing in response. If I need anything, I just call and make an appointment now because she won't ever give you back results. Even if it's urgent. EVERYONE ELSE, you're wonderful!