Gundlach's Plumbing Heating & Air Conditioning

Extremely unreasonable prices, quadruple the actual rate charged by a competitor for the same job. Do yourself a favour and call someone else if you don't want to get fleeced.

We were pleased with how quickly they were able to schedule our work. They came out on Monday to assess our old unit and our new heating and cooling system was installed on Wednesday. I appreciated the text message introduction to our technician Marty. Talk about efficiency! Our technicians were on time and on the job! They even linked Wi-Fi and the app and taught us to use the new thermostat. They were also careful to keep our home clean while they worked. Thank you for a job well done!!

We purchased our home approximately two years ago and just had our first issue with the air conditioning unit. I called out to 2 separate AC companies and set up a request for help through yelp. I was able to set up two appointments through yelp, one the same day as I called, they squeezed us in and one for the following day. Gundlach was speedy honest and knowledgeable for this area. Jared Alvarez was quick to diagnose and was able to fix on the same day. He was courteous and knowledgeable and the front office also tried to cater to our needs. Thanks again!

I reached out to Gundlach because they did some HVAC work for my parents and my parents said the work was not perfect but better than another company that they had gone with previously. I gave a second star because Henry who came out and looked everything over for me was incredibly polite, thorough, and informative. He explained everything to me and made sure I understood and provided me with a clear quote that itemized everything very well. That being said I can't help but be completely confused with the pricing of this company. I requested a quote for a new central AC unit and any other duct work that might be needed. After everything was checked out it was recommended I get the new unit, had new insulation done, add one more duct run to the other side of my living room, and repair the ducting in my kitchen and remove the non-functional swamp cooler from the roof. The total quote for a 1 day project came out to over $20,000...holy crap batman. I had another company come out and give me a quote for the exact same work minus the new duct run. They did all the exact same work for under $13,000 and didn't charge me a dime for the swam cooler removal (Gundlach wanted $900 for that.) I got a better unit than Gundlach offered me, the new one I got is a 2-speed, the 2-speed option from Gundlach was an additional $1,000 on top of the original quote. Henry is a great salesman and seems to be an honest guy but I cannot understand where Gundlach's prices come from and why they are so insanely high. Their financing also came in a 6% for the duration of the loan, I got 0% from the company I ended up going with. Just too expensive for what is being done in my opinion.

This is my update on Gundlach's. After my complaint with the California State Licensing Board (CSLB), Gundlach's is under Administrative Legal Review, both company's were fined and notified now awaiting legal court action. This is public record for ALL to see on the CSLB website. I bet Gundlach's wished they used competent employees and followed through with better customer service!!! Instead, they ignored my complaints, made threats and abandoned the job after I discovered all the shortcuts and complained about incompetent and inexperienced employees they used.****Court date set 06/24/20****The Attorney General has filed a lawsuit:1. Joint Venture2. Unsupervised employees3. Contract issues

After the debacle that started on the 19th, They came back out and determined that the fill valve was going bad (coincidentally). They replaced it for free which is what I had expected. I realized that the plumber that came out was never contacted by their after hour emergency phone service center. The tech said he would have come back immediately if they had contacted him. While the work they did is a bit overpriced, they did do quality work after all, but do not count on the after hour emergency service phone answering service to provide in an actual emergency.

Thank you, George! It was a two day job and well appreciated. My friend is very happy with the new install. You couldn't have been more thorough in explaining what the problem. You were vey patient with all the questions. Thank you again for your service twice over.! Thank you for the extra effort.!!Logan sure appreciated your pets as well sure glad the dog didn't bother you!

Used to be a good company, but no longer. AC that they installed a few years ago stopped working. I called them to set up appt. Despite paying for their service plan that gives priority (Supposedly) took 4 days. Yes two were the weekend. Scheduled for 3-5 pm. They changed it to 12-3. I had to use PTO to take off work to be there tech showed up at almost 4:45. Looked at it for 15 min and said it's thermostat. Quoted me $400+. I said no. I bought one and changed it. Have done it numerous times at work. Still doesn't work. Call back. They have a opening tomorrow for another $49 fee to just show up. Found out they are no longer a locally owned company. MY SUGGESTION IS TO AVOID THEM AT ALL COST. I already contacted someone else. I will be canceling my appointment tomorrow.

Props to Gundlach's for their excellent work in replacing our ancient water heater, which, of course, started to die Christmas night. Robert came out the next day and gave us an estimate, patiently explaining the options available and answering our many questions. Two days later, Caleb installed the new water heater quickly and professionally, even wrestling the obstinate old unit out by himself. Our thanks to both gentlemen for their great service!

Don't do it. They set up high cost maintenance service plans, never seem to have right size filters (wouldn't that seem to be important for the service profile at some point?- the don't stock that size in my van gets old).Service guys are really nice, but office is a NIGHTMARE. Rude when you make any inquiry. They will keep billing you even when they haven't contacted you to schedule. So scammy. When I inquired about my elderly parents billing the told me to mind my own business. I personally find that really unethical.Very disappointing. I really like to support small local companies.