Gross & Stevens

Accurate diagnosis, fast service, and good price. Brought my Odyssey for suspension clunking checking. Diagnosis costed way less than from another shop, and repair was done in 30 minutes. During the repairing, they found the splash guards were broken, and did the extra work of point-welding free of charge. I will definitely come back if I need suspension/brake job done in the future.

Took my truck here to get aligned after buying new tires. I was told that my truck with 50,000 original miles needed ALL of its balljoints replaced or "they couldn't guarantee the alignment." I received a detailed invoice. A less than $100 dollar job was now almost $1200. I ordered my own parts and in doing so saw that they mark-up the parts they sell you by over 110% in addition to their labor costs. Upon removing the old balljoints they were as I expected. They were all evenly worn some, but still in serviceable condition. All the rubber boots were still intact. None of them flopped about or were loose in their sockets. Under normal driving conditions, you can expect to get at least 70,000 miles out of a set of balljoints. After replacing the balljoints and returning, I was now told that one of new ones was defective and to change it again. Having installed them myself, each one of them felt very tight/stiff in its socket and required two hands to move about. I have done most of my own repairs on my vehicles for the past 40 years. Having done alignments myself in years past with bubble gauges and measurements, I have a sense of what was going on here. You are not getting away with just getting your vehicle aligned here without getting up-serviced whether you need it or not. They will not show you/prove to you their findings. They won't say a word to you until after they take your vehicle off the rack and park it. This is my impression: You aren't going to get off here on the cheap, the minimum you need. They ARE going to find something wrong with your vehicle. For a do-it-yourselfer such as I, they are going to play games with, punish you, for trying to save yourself some money on car repairs.

Unfortunately, this business has no respect for the neighborhood where it is located. I reached out to the owner about some problems that I had regarding an overpowering flood-light that baths my backyard and makes it impossible to spend time out there at night. I have a projector and we enjoy watching neighborhood movies in my backyard this has made it impossible. I spoke to the owner about this and I'm very kind and respectful manner. He practically laughed at my request and told me a lie about not owning the surveillance lights that are at his establishment and not having a contact person whom I could reach regarding the lights. I do think these are people to avoid doing business with in my humble opinion.

I can always depend.on Jeffto give the real on my car. What's wrong with it, if the work should be done immediately, will it effect how my car drives. I can't always get to them cause I'm in Tulare but I make time for them because I value the opinions and quality of work they provide. Gross and Stevens sticks to what they know and they do it well. I appreciate their service.

Exceptional work ethic along with exceptional quality, and fair pricing. Difficult to find in these trying times. They truly do stand behind their work. I highly recommend Gross & Stevens.

Done as promised and $1000 less than Firestone. Good, timely service and easy to work with.

I only wish I should give them a ZERO and here's why. We live in San Diego, however, my husband was raised in Visalia. His mom lived here until she passed recently. We were here doing some estate work and then going on to Sacramento for a family reunion. (Mine). Starting tonight at 7:30. this evening. Running late now for the reasons below. We had some time today so my husband thought he could get get the front end aligned on our RV before we left. He took it this shop at 8:15am. They said it would be ready by 12:30 ish no problem. This allowed us plenty of time to get to Sacto. We were busy and kept thinking they would be calling anytime Finally my husband calls at 3:30. They had NEVER even worked on it!! And they did not have the courtesy to call us to say something came up. A simple explanation and sorry would have sufficed. Nope. They never even called us! AND when my husband dropped it off this am he told the girl at the desk we were just passing through. The reason we were given for nothing being done to our vehicle was that some City vehicles had come in and needed to be worked on. Ok. Sure. I get that. That's maybe their bread and butter and the alignment was not a have to even to us BUT where is your customer courtesy to call us and tell us they couldn't get to it!! We could have picked it up and left on the rest of our trip!! No problem. They didn't do that though. We had to call them!!They were closing in 30 minutes when my husband called them. Were they just going to close up and leave it behind their gates? Were they going to assume that was ok too? I'm still appalled at how in UNPROFESSIONAL this company is. I welcome a response to this review and how you can justify what happened today?00000 That's 5 zeros not stars

Incompetence.. I am being told a excuse every week & still waiting for job to be completed

Just took my car in to have it checked out. It was the tires I had on they said no charge they did not do anything. I use to play ball with the owner a long time ago. This is what I call service to keep people to come back Thank you again will be back.Thanks Fred CrumrineAKA MOOSE

I took my vehicle to Gross and Stevens for brake work. When the work was completed and I set the parking brake at home I put the car in neutral and the car rolled down the driveway. I took it back for them to make it right and when I got it back home and tested it again, it rolled down the driveway. I had to make the adjustment myself. After waiting for two hours for an adjustment that took me 30 minutes. This is concerning because this is a vehicle safety feature that should have been checked by the shop before l left. Bad deal boys