Graze Craze - Visalia

My experience with Graze Craze was not great, to say the least. Before I leave this review, I want to make it clear that my experience was not at all the fault of the staff working that day. I was assisted by Angelo and Kirsten who went above and beyond to prepare my order and deliver excellent customer service, despite the situation. I won a free board as a giveaway and placed the order weeks in advance for Nov 22 as soon as they opened. I live an hour away and showed up when they opened to pick up my board, but there was no record of it being ordered. Angelo apologized profusely and said I would have to wait 45mins to an hour for it to be ready. I said that's fine (after all, the board is free) and I went to do some work at the Starbucks across the street. An hour goes by and I have not received a call so I walk in to check on my board and I'm told that they are still working on it but have other orders that they're working on too. He says they'll be done shortly. Another 30 minutes goes by and I walk in to check on their progress again and I'm told it's not ready yet and Angelo has to deliver some other orders, and that he could deliver mine when it was ready. I told him that wasn't possible since I live too far away. He was so apologetic and visibly stressed! These two kids had way more work than they should be expected to handle. While they were making my order, they were also swamped with to-go orders coming in. He felt awful and said he was going as fast as he could, but at this point I had been waiting for almost 2 hours and needed to get home because I had family coming in to town. I told them to just throw the ingredients on the board and I'd assemble it myself when I got home. Kirsten still placed the items on there as quickly and neatly as she could which I appreciated. I was given a gift card to compensate for my experience, but 2 hours is a bit excessive. The board was good, and made with good quality ingredients. All of my guests seemed to enjoy it. I would leave a 1 star review but the excellent customer service from Kirsten and Angelo (despite being super busy and overwhelmed) and the quality of the ingredients of the board earned the extra two stars.

I went to Graze Craze Visalia for my first charcuterie building class! It was so much fun and the instructor Emily was for sure a pro calm, knowledgeable and very interactive with all students. They also have very friendly Grazeologist helping us throughout the class.. Can't believe I got to crown blueberries Besides building my own charcuterie board to take home.. my friends and I were fed throughout class I will for sure come back again when they have another class I learned so much and cant wait to try all their other items.. I got to class a bit early and got to try their turkey flatbread sandwich and wow.. just the right amount of seasoning and sauce mixed with all the fresh ingredients burst into delicious bites after bites!

This was our first time at Graze Craze. I saw a poster downtown offering a charcuterie class so my husband and I decided to go. We had a blast. They made it so much fun. We can't wait to do it again. They use the best cheeses and meats. Every one there was so helpful. I was in a commercial kitchen which made it so cool. This is a must do event. These pics are what we worked with.

I enjoyed my class very much. I am looking forward to taking another. Food was fresh,everything was clean.

Today was my first time trying Graze Craze and they did not disappoint. Not only did they have my last minute order completed in a short amount of time, the service was outstanding. My guests really enjoyed our board and I will definitely be going back! I'm also eager to try out their lunch options.