GH Slack & Son

I highly recommend GH Slack & Son--huge selection, great staff, super knowledgable (much more so than Home Depot or Lowe's). GH Slack supplied the doors, windows, hardware, moulding, shower glass and mirrors for my house and it looks beautiful! I will go to Slack when I buy doors and windows for my next house too :)

I purchased all my windows and doors through Slack and sons for my remodel in Santa Barbara Ca. It was a good experience, even when I ordered a wrong size on my windows they promptly ordered my new size and I got it right away. I meet with Chris to place my hardware and door order and his suggestions were spot on to achieve my Modern Farmhouse style. Thanks again to all that helped!You should see my beautiful slide back door system it greatly improved my view.

Customer service wasn't all that great. Whether when I called or in person. They made me feel like I wasn't there if that makes sense. As if they had something better to do than to assist me. Also I thought it was pretty overpriced to just have the door molded. I bought the door from them, thinking I would get it molded for free or at least discounted but no. So that was something else I didn't like. As far as them matching my door. They did a good job but they did make the slots for the hinges while my old door didn't so I'm not sure as to why the decided to cut those out. Made me do extra work to make my door fit properly.Only really thing I like was the guy in the shop area that helped me with my door. He was the most polite and friendliest out of everyone I encountered there. Won't be coming back.

They have horrible customer service. My spouse ordered some replacement glass window panes for a French door that were broken and planned to use them to have the work done. Spoke to Erick, he kept saying he would call back. He never did. Kept losing our number and had wrong contact information on file. It took four phone calls for updates and to finally schedule, then they canceled on the first scheduled day. When the Installer finally showed up, he said he couldn't complete the job because the doors have plantation shutters. Should have been an easy fix, but they never told us they couldn't work around them (they were there when Job was quoted), nor did they tell us to remove them. Just could not complete the work they quoted. The funny thing is, after they canceled I had to call another glass company out. When they arrived, they said the could do the work no problem. No need to remove the shutters. The nail or staple that holds the Stiles to French doors are on the outside by design so windows can be repaired without having to remove the shutters. The shutters also were not in contact with the frame that held the glass, so even if you had to go from the shutters side it would not have been a problem. Simple, easy, something any installer should be capable of doing. Their installer had no clue. Just threw his hands up and decided he wouldn't do the work. He was at our house no more than 10 minutes.As with all the negative reviews, their management team and owner (Terry) place the blame on the customers and do not take any responsibility. We had to call another glass company. We tried speaking with GH over the phone before the installer left but they said it's our problem to fix not theirs. Save your money, save your family unnecessary headaches , go with another company. Just because they have been around a long time doesn't mean they are of great quality or customer service. So unfortunate because I love supporting local businesses.

I contacted GH slack and sons for a problem I was having with my sliding patio door. I have shopped here before, and always found anything/everything I needed to make the repair or to replace the doors. In this case, they said they could not help me, but they recommended me to a local person who specialize in older patio doors. While they did not make money off of my visit this time, they did help me as a Customer, and that is worth a five star review. I got the help I needed, and it was courteous and very professional. Thank you!

Had a glass front door shattered, which was purchased and installed by this company 18 yrs. ago. Asked that someone please come out to see if it could be repaired with new glass. Was told by Leanna that someone could come out in 13 days! I balked at that late date and was told "if you aren't happy with that, you can always go to some other glass company." I am going to do that. This is what happens when there aren't enough competitors in your town. They only are concerned with big orders. I have never been told to go somewhere else, if you don't like waiting almost two weeks just to have someone come out to examine your door.Frankly I only hope for the worst to happen to this company, like going broke or being bought out by better people. This company's attitude is "the customer is always the last to be considered."

Very nice site, clean, showroom set up beautifuly, clear to make selections. Strolled thru the showroom about 15 minutes, no one came out to offer help or at least greet me.

**STAY AWAY**This place doesn't care about the little man anymore. I ordered 6 pre-hung door and 5 slab doors. 2 of the slabs were wrong, 4 out of the six pre-hung were wrong. You have to pay for them up front before they will order anything. Didn't think the counter person would type stuff in wrong and Joey the manager said that it's my fault. Long story shorter slack and son! Never call u when your doors are in or when they say they will.. if you are a big home builder they they will.. pure

needed glass replaced in one of my windows when the seal failed. very knowledgeable staff ordered replacement glass and installed it promptly. highly recommend

These people are great as soon as I walked in I was greeted right away I was needing a replacement door handle they knew exactly Witch one it was by looking at it very impressed On their knowledge I will definitely do business Here again.