Frank's Transmissions and Auto Repair

Took my vehicle in for a lower ball joint repair. Got a over the phone quote for $350 and they said that's a estimated price because they haven't seen the car. I said cool, went in and the did a inspection and said was $500 so I said go ahead and do the repair. Stayed and waited for about 4 hours and when they were closing. Guy came in and was furious spoke to me with a angry tone of voice saying he will need to charge me more to remove some more parts in order to get the job done. I told him no and that I'm not going to pay more for him. I think he's the owner, maybe Frank, chubby mexican guy. Shop and I agreed on the $500 payment for them to get the job done. It doesn't matter how easy or hard the job gets the price we agreed on is what I'm gonna pay. If I had knew the price was gonna keep going up I would have never came there. The guy got upset that he couldn't do the job and wanted more money. He changed his tone of voice real fast after me bringing up the BBB that he's upset at himself that he couldn't do the job and wanted more money. He said he'll just leave the car as it is and move my car to the street and let me deal with it. I came in for him to do the job so I can pay him the $500 so I can leave. They said they're the only shop that opens on Saturday and I understand that but taking advantage of their customers by keep raising the price is NOT right. A price was agreed on and they should honor that no matter how easy or hard the job is. Don't get mad at me because you can't do the job and want to keep raising the prices. Also messed my car up even more because I didn't give him "more" money. Other workers there was quiet and they new what he did was messed up. When he did the 4 wheel spin test only 3 wheels spin and the passenger side that he was supposedly to be repairing wasn't spinning. Obviously he didn't even put the axle back into the transmission probably didn't even cleaned the axle end before putting back into the transmission. I'm sure there was sand and debris on it from the ball joint failure. Now my transmission probably has debris and small rock sands in the transmission. The vibe is definitely off at this shop they'll talk to you nice but will continue to keep raising prices on you because they feel like they can because they're the only shop that opens on Saturday. They're crooks!

Honesty and virtue overflowing from this shop. Helped us out without even charging. Thanks a lot for the quick help.

I was visiting from out of town when my oil light came on and I stopped by right as they were closing and they still took my car. They had it ready that day and were super helpful and patient. Thankful that they happened to be open that day.

Great shopFriendly, efficient and competitive pricing, plan to return for future servicing

Very straight forward people extremely helpful and respectful. They've been working on my Saturn and helping me with warranty stuff pretty fair pricing as well they also have a very friendly demeanor when speaking in person or over the phone