Focus Optometry Center

This doctor is great at seeing eyes that other optometrists miss. I've visited three different optometrists in the past and after being prescribed glasses from each, I noticed that it was a bit fuzzy with distance. Dr. Chen is very knowledgable where others have come short, as she spotted a slight astigmatism in my eye and made corrections accordingly, leading me to see clearer than before.

Dr is exceptional, conversive & informative. Seemed a lil hurried though. She hired the right man-Friday if she wants people leaving disatisfied. That guy won't give you the time of day. If you ask for further information or understanding of your prescription forget it, need your pupil distance? Oh you can forget about it. Very corrective to the customer, I'm not an optometrist, my apologies sir if I need further explanation. I'm allowed to understand.Yes, they except medi-cal, but dont respect you as "those people" I never have had to deal with medi-cal and worked all my life only to be put in the throw away box by him. Humiliated. Sorry Dr. You were great, but because of your office bully I won't be back and won't reccomend.

Dr Chen may be a good doctor but her customer service is totally lacking. One has to wait a month to get an appointment even if she has seen you before, but if your glasses break she has no customer service to help patients if glasses or parts of glasses break. You are SOL. Is she running the business or is her help running it?

Dr. Chen was very thorough & very nice! The office staff is very friendly & helpful, my husband & I were very satisfied with our visit, they came recommended by another office that didn't take our new insurance, we are happy!

I went to my first appointment yesterday for new glasses and contact lenses. DR Chen was amazing. I have a phobia with my eyes and she was so kind to this fact. She was so informative and knowledgeable. I will be staying with her for EVER. I can see better. Super happy here...

I recently decided to try Focus and was very pleased that I did. The doctor was knowledgeable and helped me switch to contacts which fit my lifestyle much better than my glasses did. The staff in office was very kind, patient, and helpful. Prices were really good as well. Contacts from this office were the same as the cheapest price I could find online. I had no issues in receiving a copy of my prescription from the doctor as well. The staff at the front were very helpful. Overall very pleased and will continue to be a patient here.

Dr. Jennifer Chen is young, eager, kind, knowledgeable and helpful. I was a patient of Dr. Mallory's before he passed and wasn't looking forward to a new eye doc, but when I had my first appointment with Dr. Chen I was immediately at ease. She is willing to try new things and very willing to listen to patients and their wants/needs, which is extremely important. At times there's a considerable wait at the office, but that just means she's thorough (and who isn't used to a wait at a doctor's office?). I am very happy with her care and I highly recommend her!

Customer Service is lacking. My bifocals were not properly fitted. The desk clerk said I would have to pay for a new exam and glasses. They do not stand behind their work. They said that since I had the exam before I got my glasses they do not think that my prescription or fitting is wrong. They did NOT fit my glasses AFTER they received them.. They just opened the door, handed the glasses to me and closed and locked the door. They never fitted the glasses to me yet they say they were fitted correctly. UGH!!!

Dr. Chen is very knowledgeable, has great communication skills, and is even great with talking with an engineer like me! She spent an extraordinary amount of time listening to my optical concerns and addressing my concerns. I look forward to seeing her again in my next annual examination. My name is really George.

The doctor is nice and I do trust her. If there was a way to give her five stars I would. Her office staff/employees suck! I would not recommend this place at all!