Farr Medical Group

Awful service. Staff and office manager Becky don't care about patient care, evidence based medicine, or treating patients with compassion- even if they're being difficult. The goodwill associated with the brand of this practice in Bakersfield was built exclusively by Dr Farr. He's no longer accessible to 95% of patients at the practice....the practice manager guards his access with great care and attention to the amount of money you can afford to pay lol. He has a concierge service now that a finite number of patients pay $3k or so a year in cash, in addition to insurance and regular medical expenses, to get access to him. That's the only way you can see him....if you pay the toll. That should tell you everything you need to know about the culture and focus within the practice these days. It's about money and transactions.....you'll wait when you call in, you'll wait longer when you get to the practice to check in, and you'll wait once more in the exam room for your "provider." The providers, in my experience, are like robots, programmed to process people and input billing codes for insurance billings. If you vocalize or express your frustration, disappointment, or honest opinion the PM is willing to terminate you on the spot- which violates patient abandonment laws, by the way! She did that to me two weeks ago when I asked for a referral for an ear infection, and what turned out to be a benign tumor in my ear that will require surgery. They wanted to me come see them, and I wanted a referral because I had dealt with this issue a couple years ago and they spent 8 months telling me there was nothing wrong, performing procedures, and giving me medicine that made my ear worse bc they mis diagnosed the condition THREE TIMES. I found a new practice a few days after she terminated me- and for three weeks I've been ignored and hung up on everytime I try to get my medical records to my new practice. I'm not kidding you, the PM actually hung up on me several times and instructed her staff do the same. How is that not willful negligence!?? I'm absolutely confident that they contributed to the deterioration of my ear condition and permanent hearing loss that was just confirmed in my left ear. The only blessing in this nightmare with Becky the PM and Farr Medical is that my new practice at Dignity Health (general office off San Dimas St) is AMAZINGGG!! It was like a different universe I have no idea why i subjected myself to the substandard care and treatment at this practice for so long. There was virtually no wait. The staff enjoys their patients and what they do and it shows. And my new primary sat down at our first appt and said the words, "I'm going to ask you a lot of questions because I want to get to know you so I can help you." I never heard that at Farr. She not only diagnosed my left ear right away, got me on antibiotics, and referred me to an audiologist, but she also discovered a fungal infection in my right ear. She took the time to use their proprietary evidence based diagnosis tool to show me what she saw in my right ear that concerned her. She did that while her staff was cleaning out that ear to help ease the congestion. She then prescribed an anti fungal solution that she's had good success with. I was dealing with two ear infections when Becky at Farr Medical refused to provide me care and then terminated me as a patient with no notice or effort to help me treat a worsening condition while I found a new doctor. She did that because she didn't like the conversation we had. I was mad and upset and she had absolutely no idea why and instead of trying to de escalate and understand why I was defensive and frustrated she power tripped and basically fired me. She then proceeded to hang up on me 3-5 times in a row...and revoked my access to my medical records online and refused to help me transfer my medical records. What kind of self respecting practice administrator in the medical profession behaves that way!?? That is unacceptable for anyone that makes a living managing a business that provides a service to customers.

DO NOT come here. I advise you. After Julie Picking left, this office is horrible. Front desk are rude. Doctors are greedy and so arrogant. My husband went in for an appointment and said he's never been treated so horribly by Campos. Refused to ever return. I then called to try to get in as I have not been and they scheduled me an appointment.. well I never got a reminder so I called them day of to confirm and the office manager gets on the phone and says they will not allow me to come back as a a patient as I've went elsewhere for a doctor. I said well who put me down for an appointment and supposedly "Lexi" did and was not supposed to since she didn't have the data. Umm this just sounds like bad business NOT healthcare. Basically be loyal to us or get lost. So crazy. Find a different doctor so you won't get random bills from them for years.

Great office just don't see any reason to charge 100$ for a dr note for disability. And if it is a charge I should've been advised of this when the note was requested not a week and a half later when I call to try and locate the note that I need. After visiting this office for years I am starting to see random charges here and there just would like to know so I have the option to proceed with the service

My husband starting seeing Dr Farr a couple of years ago and had excellent service. But now he wants to start charging $1800 a year to keep his service. Um NO!! That's why we pay for insurance. I looked into this and yes it's legal, and a-lot of doctors are doing this. It's sad, because you can't get a great doctor with excellent service in Bakersfield anymore!!

Dr. Campos is an excellent physician. She is friendly, through, and above all highly competent. She listens and earnestly cares about her patients. If you are in need of a quality doctor look no further.

Our family has been coming to Farr Medical Group for about 4 years. We've never had a bad experience and from our 1st visit through my visit today today. I see Dr Campos and my experience has been great. She spends as much time as needed during my visits to address any of my concerns, I don't feel rushed. My family sees Dr Campos but we have had visits with Dr Farr (also amazing) and the NP's (also amazing). The nurses and office staff are always happy and extremely helpful. At one point in time here, we were trying to get my daughter's medication approved through our insurance which kept denying a medication. Dr Campos and her medical assistants did a fantastic job working with us and the insurance till we got a remedy to our situation. I'm glad we found Farr Medical!

Abysmal standard of care. Staff seems unable or unwilling to help with basic questions and follow-up from the patient. They do not listen to patients. They do not follow through on what they say they will do, including in terms of care and keeping in touch with patients to monitor outcomes. I wouldn't go here unless you're not paying the yearly subscription fee for decent care, and even then I'd think twice about it.

I contacted the doctors office to be seen for a crisis situation. I was told I would need to wait a week and a half to see anybody. I ended up being seen out of state, since that was easier. after being treated out-of-state i was referred to my general practitioner again-at Dr. Farr's office. It took over a month to be seen then dr campos refused to accept the delegation of continued care and referred me elsewhere, without providing documentation of that to my disability provider. upon follow up w manager Becky, farrs office will no longer complete EDD forms since covid. all this has caused delays in my care and caused me to lose disability benefits for the month of July, 2023.

This used to be one of the best doc offices in town but lately you have to start paying almost $2k per year to have a decent service. Are they gonna come to my house every time I need them for this amount of money- duh!This is totally BS and a shame that Dr. Farr became too greedy! So if you don't pay anything to him, good luck getting an appointment, etc etc!

My parents are both in their 80s and my dad has Alzheimer's. I scheduled their appointment for the same day since I manage their care and asked if they can be seeing together. They stated that the provider only sees one patient in the room at a time. Very difficult for them and me my dad can't wait in the waiting room by himself or wait long periods of time and my mother need someone with her. Their internal medicine physician retired and always helped me with our situation. The provider was great with my patients. Just a hard situation I'm in. No more compassion in the medical field it's just a job.