Design Group

This company is horrible to deal with. Never answer their phone, front door is always locked and their work is shoddy at best. They tried to tell us they replaced an entire door panel. The wood grain doesn't match and the door has the original markings on it. They left us waiting for 45 minutes to talk to the owner. We watched him drive up. DON'T BRING ANYTHING HERE!

This place does good work. But there is no sense of urgency. They are a vendor for several dealers at the Auto Mall, to upgrade vehicles, brand new vehicles before they are sold. Tires, wheelslifting lowering spray on bed liners, etc. The dealers get good, timely service and the solitary customer wanting a custom install gets ignored. I have had them ignore my car for literally months, kept my car so fucking long the entire car was covered with the aforementioned bed liner OVERSRAY- try buffing that off, and see how you feel afterwards. You can't get ahold of these people when you finally do, they tell you some bullshit about being patient. Patience my ass, work on the fucking job, and the patience is uneeded. They have done QUALITY installs on two very nice cars of mine, show quality work, but the customer service and timelyness arewhat drove me away. They do not care about the idea that the car sits from week to week without being worked on. The first thing they do is pull the whole car apart, so taking the car away in the middle of the project is a tough option. Motor City gets good service here, the average private party customer not so much. I used to put up with this bullshit, the last car I bought I found another shop who did just as good work as these guys, custom show quality work, and kept the car three days. DO NOT GO HERE! YOU HAVE BEEN WARNED!!.No matter how good the work is too much baggage comes with The Design Group.

Momma d is correct on the door being locked and it being hard to get a hold of the owner . But they have been around since the 80's and have done great work for me since then. I've had numerous cats and stereo put in all of them from different companies. I still prefer their work over others I've dealt with in the past .

Terrible customer service. No explanation needed. You will see if you decide to choose this company to do any work for you. 0/10