Cruz's Appliances

I purchased a washer and dryer from them about 8 years ago. They forgot filter for dryer and immediately brought it to me. Also purchased a refrigerator. In 2023 also purchased a different clothes dryer works great. I will always go back to them. For people that leave negative feedback. The world doesn't revolve around you. Be patient they will get to you.

I purchased a stove and washer 8 years ago and they both still work perfectly! Great service, friendly and professional.

Geez. Just moved into an apartment for the first time and our freezer wasn't cold enough. We tested the seal and asked for that to be replaced. Instead they took all of the food out even tho we offered to instead, not really knowing what for (also COVID is still an issue right now) and then he messed with the freezer for a bit and left for 3 hours. We had to take our food to my parents house in order for it to not spoil and we got no ETA. We just decided to move our food after some of it was completely ruined. We eventually had to get a new freezer put in and I'm jot sure how that'll work but.. we'll see. I don't recommend.

I'm utterly stunned to learn how much of a bad customer service I received from this location and ACIMA employees. I can't begin to explain everything that has occur. Like I mentioned to the supervisors I spoke to; train all your employees on how to speak to customers and do not argue back. You have no respect for your paying customers. I will not be coming back and do not recommend anyone coming to buy anything here.

My review isn't any different from the previous reviews. This place is horrible and unprofessional. If they think you dont speak spanish( I do but they didnt know that) they will be nastier to you and talk about you as you stand there. All of their appliances do not work correctly and they are not organized. They do not answer the phone and will not come when they say they will. Do yourself a favor and DO NOT BUY ANYTHING FROM THEM.

I really appreciate them for an amazing stove I got from them. Easy payment and finish paying off in three months!. Thanks to them we have a great stove to prepare our meals. And looks brand new too. And now looking for a set of washer and dryer!!. I'm surE going back to get them thank you Cruz appliance.

BUYERS BEWARE!!!! just purchased a $800 refrigerator and have a non functional ice maker. Also terrible communication will not answer phones say they will arrive one day and not show up or have courtesy to call. States they do not do REFUNDS keep that in mind when purchasing. Its been a few days and have not heard anything from the to keep me updated of status of my repair. PLEASE do not give these people your business!!!

I've bought a used dryer and washer there. They both work great. They have reasonable prices on the appliances and delivery and hook up. You get a warranty too so it's better than taking a chance on a private sellers stuff I think.

Worst company ever!!!!!!!!!!!!!!!!!!!! Do not use them out of their Elko, NV office! They are thieves. They took 2 months to even come to my house to fix my refrigerator and then forgot half the parts. Then took another 2 months to come out and frig still does not work. They accepted payment from the warranty company and now are refusing to come back out to finish fixing the frig. The lady that answers the phone is rude and just laughs at you when you tell her your issue. They told me the only way they will come back out is for me to file another claim so they can get paid a second time! The repair man is not even certified, he works at the mines and does this in his spare time.

Terrible appliance tech experience. We seeked out to this place in desperate need to fix our washer. He came the next day..... stated he needed to order a part, left never came back. For the next two days He didnt answer our text or phone calls. Very unprofessional service!!!! three days after the fact he never responded to our phonecalls... we hired a second company to come and check the washer he left unfixed. The company stated cruz appliances burned out the computer of our washer when he was attempting to fix it. Terrrible . Unprofessional. Unreliable. Untrustworthy service.