Childtime of Bakersfield

I was very disappointed with this facility based on my experience of enrolling my four year old son there. He comes from a two parent household and because of that, I asked the school on numerous occasions if there is something that must be addressed (i.e dress up days, referrals, news) that I be informed via their Brightwheel app, email, or phone call. Every time that I asked, I was assured that efforts would be made to better communication between myself and them. That was never so. Unless I contacted them inquiring about my son and his progress or problems, I was never reached out to over the course of the near 9 months my son was enrolled. The few times in which I did get a response to discuss behavioral problems my son was having at school with other children, and after being given a copied incident report from my son's mother and not by them, I was met with explanations that suppressed the seriousness of the issues he was facing at school' being told he was just a "boy being a boy," "we know he's good," "we'll keep working with him," and "sometimes this happens." The less than handful times I was able to converse with the director of the facility, Mary Ann Moreno, I was met with passive aggressive quips never detailing the incidents my son was a part of, but evident annoyance from her that this issue was taken to her.After my last point of contact to check in how my son was doing, I was understandably surprised when I was met with rude behavior by said director in telling me he was sent home, that I "need to understand" his behavior was not okay, and the threat he will be disenrolled insinuating my compliance to negative behavior from my son. I asked in what ways can I give more support to the school, and re-emphasized previous requests to be contacted or called during my son's class to talk to me, and was never responded to (nor has that that specific request ever been honored when I asked). This morning I came to find my son was disenrolled via my son's mother and was again given no notice via their app, email, or phone call. when I called the facility, I was sent straight to voicemail and have not been called back since. I was assured since the beginning from the director and assistant director that they were understanding and proactive to include both parties and co-parents for children for an equal and equitable experience, but that was the farthest from the truth. Additionally, Ms. Moreno's behavior to other parents that I witnessed when talking to them or messaging them is inappropriate as it is founded in sarcasm, passive aggressive jabs, and lack of communication. When confronted by parents however about problems, including myself, she is dismissive and/or her attitude changes to being considerate to avoid accountability. She prides herself on "building strong relationships with my parents and staff," but that only is evidenced if she is in control and can avoid conflict that could weaken any so called relationship.I understand I am just a single review, and that is not to disparage any other family that has had a positive experience, but it should be taken into account that my problems faced with this institution are reflective of what other customers have faced as well. This is a problem, and it starts with their staff. I would not recommend this place and advise you take your child elsewhere.

My son started when he was 2 and now is 3, I've had no issues with his care. I've primarily dealt with Mary Ann and Jennifer, both have always been professional and caring toward my son and Myles. His teacher has went out of her way to make my son comfortable and to feel welcomed. He is a wild one haha and they have taken care of him with love, even on his rough days. He is always excited to go see his friends and play/learn every day. Highly recommend this center and staff.

I continue to be happy with our experience here, but since my work closed as part of the response to Coronavirus for at least a month my daughter will also be out of childtime for that long. Normally we have to pay a reservation fee to keep her spot and to avoided paying another registration fee, but in response to the crisis the company waived all fees until she returns and I pay normal tuition! Great company!

My brother and sister went to Childtime almost 10 years ago. It was great then. My niece goes there now and my experience is terrible. Staff is rude and does not address any issues that arise. Extremely unprofessional- I am not happy at all. Parents, look elsewhere.

Horrible experience here! The teacher I dealt with was rude and couldn't care less about my child's needs. I would not recommend.

We absolutely LOVE Childtime. My 3 year old son has been attending this school for 2 years after trying out another school where he was just miserable. The staff is wonderful, helpful, and responsive. They love my baby like their own and he loves them just the same. I couldn't be more grateful. I would highly recommend Childtime.

My two boys (2 & 3yrs at the time) went to this preschool. It was awful. I only had them enrolled for 1.5 months. I didn't even have time to find another school before pulling them out. My youngest was pretty much completely potty trained, yet every time I went to pick him up from this school, he was soaking wet and crying in a corner by himself. Broke my heart.

The staff here is great! They take all necessary steps to ensure that the children are safe and that they are able to remain open. The children are engaged and participate in many activities. We are so grateful for the entire staff. We are able to go to work knowing our daughter is well cared for and is having fun.

I was not totally happy with our experience at this day care. Some of the teachers were absolutely, truly incredible, and others were checked out and at times pretty rude. I would say it was half and half in the rooms my child was in. I'll never forget finding my child sitting in a corner looking super depressed at pick up. That happened multiple times. Or finding my child crying hysterically a number of times at pick up unattended. I promise I don't think my child is a special snowflake but this happened more times than I was comfortable with. Also, front desk staff always seem stressed and harried and can be quite dismissive and annoyed with parents even when posed with simple requests. All in all it was a fine day care where I knew my child was safe, I knew some of the teachers really loved my child, and I loved a few of the teachers. But the other factors totally undercut our experience here.

I took my daughter to child time because I believed they are the best child care in Bakersfield base on their welcome words "exceptional care" but to my dismay, it was the opposite.I picked up my 2 yrs old daughter at 0615 pm,that was her 3rd day at the daycare. I was 15 minutes late because of the traffic and i apologize for that but the assistant director yelled at me "you are late".I believed they should give a little consideration because i dropped off my daughter late at 11 am.To my surprised,I saw my daughter in the room look scared and crying and has 3 deep nail scratches in her right face and swollen face and hematoma at her back.They only gave her chips to stop her from crying. I was so disheartened.I then asked them what had happened and the staff responded "she scratched her face".My child's fingernails were too short and i kept it that way.The following day we went back to address the issue with the director,Mary Ann Moreno and she said we don't address minor complaints like this.I explained to her what if she damages her eyes because the injury is close to her eyes.We re disappointed on how she handles the situation being the director and handling anger parents.She even told us that she will throw us out of her office. I am not recommending this facility and CPS need to check their child to care taker ratio because they have more kids per care taker which is too much to handle .Your child will have traumatic experience in this place. If i can only give 0 stars I should. Very bad worker, rude and unprofessional.