Casa Ojai Inn

In follow up to my review above, q manager called me after the disastrous customer service received and apologized, refunded, and assured me this was not the way Casa Ojai treated prospective guests. As we began planing another trip this winter, I thought perhaps I should reconsider and rebook, as well as remove my review and give them another chance. Then they jumped in to reassure (in response to my review) that they still blamed me and wanted to argue with me about the weather and that the earthquake that yes, karmically, hit them after the horrendous storm just to drive home my point!I'm looking for much better service when traveling than I receive from this hotel.

Decent hotel located close to town. Ojai has a great bike trail that runs though the town and this hotel offers bikes to rent free for guests. You must check them out at the front desk. Front desk manager was friendly. Spa and pool are heated and my kids really enjoyed both. Rooms are clean and comfy. Walls can be a bit thin, so turning in the HVAC fan will create a nice quiet sleep at night. Shampoo, soap & conditioner dispenser mounted in the shower offers a more earth friendly alternative to all those tiny plastic bottle that guest end up taking home. No restroom located close to the pool. Also no continental breakfast. Decent place to relax and stay.

This is Ojai on a budget.Casa Ojai is, for what it is, very cute. Suburban Spanish-style architecture. A nice, heated pool and spa, framed by a comfortable pool area with gas fire pit. Keurigs in the rooms. Comfortable, firm queen size mattresses. An easy walk into town for all the hipster food Ojai has to offer. Very clean and relatively new inside the rooms. Cute patios out in front of some of the rooms. Decent wifi.It's not perfect, so if you're looking for a frictionless Ojai experience, spend more money. It's right next to the highway, and walls are thin, so you can hear traffic passing by and your neighbor flushing their toilet at 2AM. No breakfast. It's a cute motel, but at its heart, it's just that -- a motel.Under ordinary circumstances I'd give this place four stars. Why two? Because I was stranded outside of my room for almost an hour in a state of relative undress. I went out for a run at 6:30am, and when I returned at 7am, my key had stopped working. I went over to the office and it was locked, with a sign on the front that says "Closed from 9pm-8am." The "emergency" phone number went to a voicemail. So, there I stood in my gym shorts, on a sinking ship with no captain, radio, or lifeboats. Whaaaat? Eventually the housekeepers showed up to work in their Chevy truck, and I successfully begged them in Spanish to let me into my room. I got a call five hours later from the office asking what they could help me with. This is a HUGE operational blind spot that this place needs to fix ASAP. NO HOTEL should allow a guest to get helplessly locked out of their room. Not even a $30 per hour, bring-your-own-sheets No-Tell Motel would allow this to happen.

The rooms upstairs are not pet friendly, what I wanted but man it smelled like it hadn't been aired out for years. I did that. Then when I turned down my bed there was a smashed dead bug. So I walked down to office and they came up to change the bed. By the time I turned it down again there was no top sheet. Too late office closed. I had to stay 2 nights and they never fixed my bed or bring up the ozone machine I requested. They also charge you for amnesties whether you drink their crummy bottled water and cheap pack of snacks. If you like a freshen room and clean sheets, look elsewhere. They don't accommodate.

Solid, clean, fairly priced (if you book in advance) hotel in downtown Ojai. Rooms are spacious and comfortable. Front desk manager was friendly and responsive. Weekend prices are a little high for what the hotel is, but given limited options in Ojai, not too bad.

All hail Casa Ojai Inn! This is a beautiful, charming property with a warm vibe and a Spanish-style aesthetic, located in a quiet corner off the main street in captivating Ojai. The rooms are spacious, modern and beautiful. The bed is crazy cozy and comfortable! You can walk to nearby restaurants, bars and Westridge Market. The staff, highlighted by the Amazing Angeliese and Trilby, is excellent and attentive. You can also check out bikes, swim in their saltwater pool and soak in their hot tub. Check it out!

Nice little get away from LA. Walking distance from town and everyone seems really nice here. They loaned be their bike to run an errand. Parking looks right but there's lots of space around the back. Our room did smell of cloreen but overall I enjoyed this cosy little cottage.

I almost hate to write this review because I don't want the best kept secret in Ojai to get out....but I love this place so much I have to sing its praises. We live in Santa Barbara and take little 'staycations' to Ojai JUST to stay at this little spot. Beautiful pool, nice hot tub, high quality rental bikes and comfortable rooms within walking distance of town...what's not to love!? The staff is always super kind and the rooms are very clean. My only complaint...I wish they would bring back the cookies/coffee/breakfast. Covid restrictions are lifted enough now that most hotels have all their amenities back....hoping Casa Ojai follows suit soon. That would be the icing on the cake :)

Extremely disappointed with the service. We have been staying here almost exclusively when my husband golf's nearby. Today was checkout and I called the front desk to ask for a late checkout which I would have gladly paid for. I was informed they could not offer it due to the hotel being completely booked tonight. I went to their website and there are at least 5 types of rooms available tonight. The front desk lady blatantly lied to me which is unacceptable. I will never be back, I will stay in nearby Ventura at either the Crowne Plaza or Marriott where I have never had a bad experience in all my years. Attached is a screenshot with the available rooms for tonight, as you can see they have availability

If -like myself- you liked the "old" Casa Ojai, be ready for disappointment. Apparently this place is now under new ownership and you can feel the difference.Breakfast is gone bye-bye, AC is not doing its job, coffee machine was not working and had to be fixed, prices went way up and definitely not right for what is now nothing but a motel. Over my 2 night stay the room never saw any type of service, why bother???On the positive side, the old remains: decent location, Ojai, swimming pool and Jacuzzi, bicycles available and relatively spacious rooms.