If I could I wouldn't even give this place ONE star!!!On May 20th, I drove across town, approximately a 30-minute drive from where I live, to Ventura's Party Supplies. I arrived just before 10:00am and waited for about 20 minutes before leaving because the business was still CLOSED. Business hours are posted on the front window and indicate that they open at 10am! I returned later that morning looking for a clown piñata. The owner I spoke to informed me that they did not have any in stock, but that she could have one made for me that coming Sunday. She recommended that I order a clown head piñata instead of a full clown piñata because they were much prettier. She also informed me that if I did choose to order a full body piñata that I would be required to place a deposit because they do not sell, but if I were to order a clown head piñata that I would not need to leave a deposit. She told me that if I ended up not liking the clown head piñata when I came to pick it up I had no commitment to purchase. I would at that point be able to order the full body clown piñata with a deposit. She told me to call the following Wednesday, May 27, to make sure that they were able to finish the piñata before driving across town to pick up the piñata. Before leaving, I asked the owner if I needed to leave my information and a deposit, to which she indicated that it was not necessary. On May 27 I called Ventura's Party Supplies to make sure the piñata I had ordered the week prior was ready to be picked up. The owner indicated that the piñata was available to be picked up. I sent my brother to pick up the piñata for me later that day. When he arrived he was informed that she had sold the piñata to another lady!!! When I spoke to the owner she not only spoke over me and was extremely rude, but she had the audacity to tell me that I should have left a deposit. Really? I didn't leave a deposit because she told me not to! Never again!!! I am a stickler for good customer service and above all good business practices, both of which this business owner failed to do. This is the second time I have had a bad experience with this business. Despite my previous bad experience, I went back and gave this place a second chance. Rest assured there will not be a third!!!I would also like to add that Ventura's Party Supplies' products are more expensive that the other piña stores on the east side. I ended up paying $24 for the same size and style piñata that Ventura's sells for $10 more.
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"Great people that showed up early and took care of us. Bouncer and slide were very clean and we didn't experience any issues. We highly recommend them!"
"This weekend we needed chairs, tables and entertainment. Mitch provided all 3 at an affordable price. I used his Connect 4 and jenga set for the party as well, which was a hit for the kids! He was very friendly and came with the items on time. I definitely will use him for future parties."
