This has always been my go to India Place. I'm not sure if they hired new servers/managers but I felt very uneasy with how my issue was handled. I placed a door dash order online and was unable to add something because it didn't give me the option to. So I called and asked a question regarding my order. The server who had answered the phone put me on hold (which is fine, understandable) but then once she came back on the line she asked if I wanted to place a separate order or not. I wasn't quite understanding where she was getting at so I politely restated what I intended to do (which was add a certain item to my meal in which I was unable to on the app and if it was possible as it had never been an issue for me before). Apparently she didn't know how to answer so she just said "oh, okay" and hung up. Looking at my phone with such confusion, I called again. It rings and someone picks up and no one says anything but I can hear the sound of the restaurant in the background. I mustered out a "hello" and then get hung up on again. At this point, I'm slightly frustrated. So I called again and get sent straight to voicemail. Called again and immediately asked to speak to the manager who sounded like she was not a manager and could use some training in customer service. She apologized, I'll give her that. But, yet again tried to have me place a separate order when I've already said I couldn't add it on DoorDash and it wouldn't let me. It used to allow me to do so but it doesn't now. Then she said she'd check if she can do it and I asked if she could correct the associate who's been answering the phone because that was not the best customer service and the server/hostess could use more training. I didn't hear a response. The line went on mute as if they were saying something on the other side behind my back. Once she got back on the line, I repeated the same request and the "manager" dryly responded "yes I'll make sure to talk to her." Yeah, I highly doubt that's going to happen. My food is probably going to be spit on now because of this incident but this will the last time I order from here. Which sucks because I like their food, and I've been going to them since they opened years ago. They just need a better staff with training in customer service. I also am extremely upset because I had been discharged from the hospital and this is pretty much my first meal that isn't hospital food. So thanks to the "manager" and the "hostess" for ruining that for me with the dryness of your customer service.UPDATE: THEY NEVER ADDED MY POTATOES WHEN I ASKED. So after all that, and trying to make it up, nothing.0900 UPDATE: THANK YOU MICHAEL SO MUCH FOR YOUR GENEROSITY AND HOSPITALITY. As the REAL manager, he went above and beyond to control the situation and make sure that I was well taken care of. Just because of you, I have not given up hope on Cafe India. People like you are the reason why we can enjoy a nice meal after a long and exhausting day. Again, thank you so much for taking the time to call me and explain the situation. You handled it very professionally.
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"Almost gave a two star and they could've gotten a five star however this was my first time eating at this restaurant called in in order to go straight from their website chicken tikka masala, Sri Lankan chicken curry two orders of naan should've been 35 bucks I get there and it was $52 I pay I leave and I start to think about it and doing the math in my head I go back to the website to confirm and yes they overcharged me so I call and they tell me that they have raised their prices and they haven't changed the website he apologized. He was nice about it but nothing other than an apology. I will say the food was good but that's a big difference to go from 35 to 52 and again this menu I ordered from their website."
"Fell upon this restaurant while on a business trip in Bakersfield and glad we did. Great service, delicious home cooked meals , in a clean and comfortable restaurant. One can't ask for anything more!"
