Big Ben’s Jumpers

Thank you for providing extra tables and chairs for short notice. We he kids had a great time with the jumpers.

They set up the slide in direct sunlight where the sun would be facing the whole day. They knew my party started at 3pm yet set it up in the worst possible spot facing west directly pointed at the sun in the burning June heat. My husband suggested somewhere else perhaps underneath the shade of our nearby tree but they suggested "where they put it was best". One of the kids got burned and it left a huge red blister. The kids weren't even able to slide the whole party time. When I texted him about it the morning of pick up he texted back "I'm sorry to hear that, but the jumper was in direct sunlight sorry again. Should be there shortly." Maybe next time turn it so it won't be in direct sunlight? Did not even ask if the kid was okay. During take down they didn't even talk to my husband the whole time or say bye. They peeled out of our drive way and rushed down the neighborhood street in a hurry to the next party. Horrible experience. Do yourself a favor and go with another company.

Second party I rent from Big Ben's and I have to leave a review to say how amazing they are. They got back to me pretty fast, and everything always looks clean. Definitely will be requesting from them again in September.

Great customer service. Arrived on time. Jumpers we're cleaned and sanitized. Would definitely recommend and will be using services again.