Bakersfield Pain Management

I have been a patient of Dr Brazill for a little over a year now, maybe two. I have to say Dr Brazill is amazing. He knows his stuff and is wonderful at what he does. Love Dr Brazill. The problem and reason I will not be going back is the staff. The girls that work in the back, specifically Raquel and Ashley are beyond rude. I have left his office the last time in tears! Today I went in for my appointment only to be told that the Dr was on vacation and they called to cancel my appointment. I had no such call. I asked when and who called, this they cannot provide. When they are telling me that they called they are looking down and will not look me in the eye or face. So we all know that they did not call and they are making it up... regardless I need to see the Dr to get my test results. Next appointment is over a month away! When I told Ashley that was unacceptable she told me that she was not going to argue with me, she had better things to do. Meanwhile the other girls were snickering and giggling. By this time I am in tears. I told them that I need to make arrangements to get my medical records to go to another Dr. Their response... huh well we see more that 50 patients a day. So in other words they won't miss me. I will miss Lisa at the front desk and Dr Brazill. The remaining staff I hope that I don't have to deal with again. Unbelievably rude! Ps this app does not allow me to give no stars... so 1 is what I had to put. Almost one year later and I am pleased to say that I am still a patient at this facility. Due to the new restrictions on pain management procedures and medication regulations in California I was not able to move to another pain management Dr. Although I exhausted every option I had trying to find another Dr because I was so fed up with the staff. I am very excited to say that they have made many changes in the office and things are running much more smoothly. Some new faces behind the counter definitely helped and new attitudes are also very beneficial as well. When I mentioned it to one of the employees I was told that they now have weekly meetings and have really been working hard to change things. I for one can say that it is working. The last few visits have been very good. Thank you Dr Brazill and staff for making these very needed changes! We all appreciate it!

Wow just wow! Never have I dealt with a more unprofessional office in all my life and I'm in my 50s....This Dr. is not a good person! He is older than dirt, falling apart, and not with the times. One phone(that rarely gets picked up or used) and no computers..... He is rude and doesn't believe in modern anything!!!!.I would not recommend. This Dr to my worst enemies!!! His office staff is totally Incompetent . They are rude and don't return calls. They talk about patients in Spanish very ugly cause they think we don't know Spanish! .If you are referred here I would ask for a different referral.STAFF is VERY RUDE!!!!!! We are PATIENTS with pains and illnesses that demand dignity and respect not to be treated like a red folder all over your stinky office floor. The staff don't answer the phone. I called 19 times one day and 5 times another...left numerous messages and have not received any phone call back. When I finally got through I was told I was hostile and demanding and belligerent ....They run insurance scams just to bill insurance multiple office visits when they can simply take care of simple things via a phone call, fax(which doesn't work/disconnected), or email! The dr prescribes meds like free candy!Horrible TERRIBLE disgusting customer service!Don't go!

I have no idea how good the doctor is because I've been trying to make an appointment for almost three weeks. I was referred to Dr. Brazill for pain management by my PCP. So I first called on December 9, 2020. A woman answered the phone and I told her I was referred and I needed to set an appointment. She looked up my referral and noted that it was for neuropathy pain and stated that she is not allowed to set appointments for neuropathy patients without asking the doctor's permission (why? I have no idea) and said she would put a note on his desk and call me back.I called back 8 hours later and she said she never got an answer and she would call me but if I didn't hear from her in a few days to call back. I didn't hear back so I called 3 days later and explained to a different person and was transferred to referrals, which went straight to voicemail, so I left a message. No return call the following week, so I called again. Again, transferred to referrals, got VM, left another message. No return call. Cue Groundhog Day, same repeat a few times. Never got a call back and it is now 20 days later, December 29, 2020. I was referred to pain management because I am in severe pain 24/7 and I can't even set an appointment. Today, I called one more time, sent to referrals, got VM, hung up. There seems to be no point in leaving messages. I called my PCP and requested a different referral to another PM doctor and they said okay, it will take a few days, call back on Tuesday for the referral. They actually answer and return calls. I've never experienced this level of uncaring incompetence by a doctor's staff. Oh yes, during the initial call, she did mention that if it was for back pain she could set the appointment no problem. So my theory is there must be no money in treating neuropathic pain. My friend thinks the doctor believes it's not a painful enough condition. Who knows? But I must say neuropathic pain is considered by credible doctors to be one of the most intractable forms of pain. Good luck setting an appointment or getting a return call if you leave a message.

Stay away. Front office sucks and cannot even schedule appointments correctly. Then blame it on you. Their attitude is who cares.

Dr Brazill and his PA Amy are good, professional and considerate people. They show compassion like they really care about your well being. When you start talking beyond them, like the staff, TUH!!!... Oh they suck, rude lazy unprofessional. It's always something with them. It seem like the simplest things couldn't get done, nothing is in a timely manner, phone sometimes would ring ring ring, leaving messages seemed pointless, and sometimes they would say they called back already or they will call back and never really do. Just too many issues here with the staff that makes you not want to deal with the place at all. Which is why I had to go. I'm trying a new pain management place, I'll let you know how that goes....

I've been with Dr Brazil for several years, and I've always been happy. I like his staff and they have always been friendly, and have treated me well. I would definitely recommend Dr Brazil

I personally think this is the worst place to go to in Bakersfield . To start off amy is always calling off never available 'she's just a lazy bitch and all she's has to do is call patients over the phone never even in the office. Before the MA Sofia got pregnant I have seen her MULTIPLE TIMES hitting a vape in the office which is so UNPROFESSIONAL. My 3rd reason since 1 have many, BETHANY HAS THE WORST ATTITUDE WITH EVERYONE CAUGHT HER SAYING THE MOST RASICT THING ABOUT HER MALE PATIENT WHILE THE PATIENT WAS IN THE RESTROOM. mind you the restroom is right in front of her DESK and laughed when he walked out . And the MA Alexis is CONSTANTLY FACETIMING HER BOYFRIEND like she doesn't have patients to attend to and every time I'm in there I catch her talking about inappropriate things in Spanish thinking no one could understand her but WRONG I KNOW SPANISH and she thinks she slick. These ppl are constantly using their externs to do the work for them while they sit and gossip all day. They don't ever tech these students A DAMN THING. PLEASE RECONSIDER WHO YOU HIRE THIS PLACE IS A SHIT SHOW and im TIRED OF IT.

Save your time and money and get the hell away from this clinic. The ladies here are so unprofessional and are bullies. While I was in the restroom I heard Bethany say not some very nice things about me to another staff mind you this isnt the first time ive caught her talking about me im an elderly that goes through enough . This last time was definitely a sign to go somewhere else I've been here for so many years and again and again I've gave them a chance and still disappoint this place should not be running if they don't have any professionalism.

This is the most disorganized office I've seen in all my life. Anytime you call to speak to someone they just send you to a voicemail that never returns your call. I had an appointment three times this week and everyone of them had been rescheduled. You never see the same doctor, so they have no clue what is wrong with you and it's like you have to start all over again. To make it even worse their employees are rude and act like they hate their jobs.

The staff at this office, is so very bad, that if it wasn't so frustrating, it would be absolutely funny. If you are lucky enough for the girl up front to answer the phone, you are transferred to a recording in the back. It is impossible to get a word in before you are transferred to the recording. So, unless you are in the office in person, there is nothing that can be done for you by calling in. You cannot count on the girls in the back, they are not in a hurry to get anything done, nor do they care about doing it correctly. None of them seem to have any experience in the medical field. When you do have a chance to speak with them, they are very rude, and never apologize for the delay or their numerous errors. One of the girls in the office called in all the prescriptions incorrectly, because she did not know the correct abbreviations for dosage. They never follow up on getting medical authorization for a medication or a referral to another doctor. The last time we were seen in the office, our medications were not called in that day. We started calling the day after the appointment (being sent straight to the medication refill line recording) and have left 6 messages. We still have not gotten any calls back. Lately, we have just started showing up at the office, to try to get some answers. Everyone else in the office, was there for the same reason. The insurance is reimbursing the office at a very high level but the visit normally lasts less than 2 minutes. Three of our visits this year, the provider walked in, and said what is your pain number today? Then asked if there was any changes in medication since the last visit. Then they walked out, and the visit was over. For someone with severe back pain, that is just waiting for insurance to authorize surgery and work to allow time off, this is extremely disheartening. A couple of the PA's on staff have been great, but even they vent about how bad the office staff is, and how they can't deal with them theirselves. Any complaints to the office manager go ignored. If you ask the staff yourself, who the office manager is, they pretend they don't have one. But all messages and complaints left for Diana have gone unanswered. I would only recommend going to Bakersfield Pain Management, if you had zero pain, had very low expectations from the office staff and already knew all the answers yourself. If you would like a very rude, very unprofessional, very uneducated interaction with a medical assistant that has zero empathy or kindness, this is the office for you.