Bakersfield Mazda

I went to drive a new 2024 CX-5 or CX-50. I drove both and loved the size of the CX-5. Perfect size for me.The staff at Bakersfield Mazda are very knowledgeable and helpful. It was a great experience. Thank you all.

Really surprised to see some of the other reviews, I had a fantastic experience with Mazda recently. I was in a car I didn't like at all and even though I still owed on it I wasn't getting anywhere on a deal with the original dealer I bought it from (Bakersfield Volkswagen.) Mazda was nearby and the cars looked nice so I stopped in for a chat. We went over everything and they came back and offered to pay me what I owed on my current car (VW offered me 3k less.) We discussed options further from there and we weren't quite getting to the right sales price for me. The manager saw things weren't progressing so came over and discussed things further with me and we went over a few options, still didn't make a deal so I walked. They didn't pester me, I heard back 2 days later asking me if I had reconsidered at all and if we could look at some other options. I found a car on their lot that was a new 2023 and looked great, since it was a year older I asked about it and we discussed pricing. We came to an agreement pretty quickly on the price to get the monthly payment where I needed it. The finance guy (Juan) was great and all the numbers on the paperwork were identical to what my sales rep German and I had discussed. I drove off with a car that I'm much happier with. I'm not sure if they changed some staff around or what but I didn't have any of the issues that some others had. I haven't had service yet so I'll update my review after my first service appointment but from a buyers perspective I'd highly recommend Bakersfield Mazda.

I don't think they should call this a service department. They need a bigger complaint department. What I'm experiencing is NOT service.

Great service! My sales rep was Josh! He was great, amazing customer service. Definitely recommend!

Hate this dealer. You keep on changing people and don't keep your promises. A complete nightmare! Huge mistake buying from you guys. Give a -5. The worst dealer! My advice, buy your car elsewhere. Dealing with shady people who have short term memory.

Sales manager offers terrible adviceAnd changes contracts without knowledge doesn't keep promises and is not trust worthy! Has me trade in three cars to buy three new cars two he let get repo and third was my own leased car he charged full price again when contract agreed 1/2 of amount charge Then promises to sell me another car at a great price to make up for the 10.000 I still paying off that he should be plus interest going to have to go to court I guess

Wowwwwwww I am so shocked to read so many negative reviews! I had the literal opposite experience!!From start to finish, getting a car from Bakersfield Mazda was an excellent experience.It started off with me clicking to send a text via their website. So easy!! I literally was able to work out all the details via text, which was incredibly helpful and convenient.Their pricing was FAIR and LOW!! I am a person who does my homework, and I knew exactly what they could offer me, and Bakersfield Mazda exceeded my expectations with absolutely no hassle.I drove over 2 hours to pick up my beautiful CX-5! Admittedly, I was expecting some sort of "oops we forgot the ___ fee!" since they knew I drove so far and was unlikely to leave. But WOW- it was the OPPOSITE! When I arrived, I noticed a very relaxed vibe- not miserable zombies like other dealerships can have. I was promptly greeted with a friendly smile from friendly and kind German, who took me to Richie in finance. I thought, "here we go.. the finance guys are the sharks!" NOT HERE! Richie was knowledgeable, efficient, honest, helpful, and didn't try to upsell me anything I wasn't interested in. I also met my new Bestie- Genoveva, absolutely the most lovely woman EVER, who I had been texting to help finalize the deal. It was Genoveva who made me want to business with Bakersfield Mazda, but all three of these employees made me a Bakersfield Mazda customer for life.I felt like family the minute I walked through the door, and left with a giant smile on my face.Seriously- even if you have to drive a few hours, these people are worth it!Simply the best- all around!!Thanks for an amazing experience!!!

I wish you could give a company negative stars!!!My husband and I have had the worst experience with this company. The amount of negligence that we've dealt with since day one has been unimaginable. I have never dealt with such poor customer service in my life. If you decide to do business with them please please please double check everything, every number, every line...they are SKETCHY and will say anything to make up and excuse....it's been hell dealing with this since day one of buying my vehicle.

Pedro was a great Sales person. Made the whole event positive. Would definitely recommend him to friends and family. 5 star review.

Thank you to Peter Perez for helping me get my first car! He was very nice and we went through multiple test drives and checked out a lot of cars to finally find the one I wanted! Thank you again!