Bakersfield Hyundai

Patrick Beck is the best! They are doing some construction at their showroom and in a temporary space, but that isn't slowing them down. The staff here are salt of the earth, kind, friendly and fun. I sold a car to them and they made the process no-hassle and the transaction was more than fair. Next time I am buying or selling a vehicle, Patrick Beck and his crew at Bakersfield Hyundai are my first stop. Go check it out and you will see what I am talking about. Tell them I sent you. Haha. Vroom Vroooom!

Once they make the sale it's game over.Detail shop has no idea how to care for matte finishes , took it back once. Requested to speak to General Manager not sales manager NOONE called but they made the salesman try.Won't be going back

So we went car shopping on a Saturday. It was a pleasant experience. My daughter did need a co signer. She didn't need to put any money down and was able to drive off the lot with her dream car. So the following Monday comes, and someone calls our daughter saying her loan didn't go through without a down payment. So they want her to return to Hyundai and put a down payment, and have the contract rewritten. My husband was furious. He was upset because he felt lied to, lied to by the salesman Sultan and lied to by the finance manager Beatriz since we were told our daughter didn't have to put anything down and we already had our contract that says we didn't put anything down. So my husband and daughter had to return and redo everything since Saturday meant nothing. My husband and I have never had a bad experience with a car dealership before. It makes me wonder if this is just Hyundai?

The service department is good but be prepared to be harassed by sales while in the service department. I went in first my first service and while I was actively with a service associate this sales guy came and started asking me what my monthly payments are. Granted I know I'm at a dealership but I'm in the service department trying to get my car serviced not simultaneously trying to buy a car. Well just a week later I had to take the car back in because they just received my car part for a recall. While waiting for my car I get a call from someone named Joel claiming to be from service asking about my experience in service. I say it's good just waiting for my car. Then he starts to try to sell me a car. At this point I'm like what the heck is going on with this service department here. Feels like a sales trap and very uncomfortable.

I'd give a half star or negative if I could. Do not buy hyundai vehicles. Service department committed robbery. Did not communicate quote for alternator replacement, charged $950 for the alternator alone. This is after the engine blew out @ 125k miles, which was covered due to a recall(not a minor recall). I would rather crawl on the ground after having my limbs amputated than ever get another Hyundai vehicle. The warranty will not make up for any inconvenience you will incur from the multiple issues that will likely arise. Please do the world a favor and buy anything other than a Hyundai, and definitely stay away from the service department.Someone from their corporate office reached to offer me cash towards a purchase of a new Hyundai.

Trying to buy a car from Bakersfield Hyundai was incredibly frustrating. Despite a terrible experience with their sales team, I hadn't planned to write a review. However, they keep contacting me despite my requests to stop, so maybe a public review will finally make them listen.After doing a ton of research and test driving at another location while traveling for work, I had my heart set on an Ioniq 5 SUV. Now, for over a decade, I've only had Audis and I am used to the Audi sales model, which is generally pretty straight forward and without all of the nonsensical and frustrating tactics that you encounter when trying to buy a car sometimes. Because of this, my first step was to email Bakersfield Hyundai and I did my best to be clear about my expectations- I knew exactly what I wanted, I had it priced out on their website exactly how I wanted it, and I was ready and willing to either lease, finance, or buy cash outright (depending on what option made the most sense and could get us the best deal). I also had a trade in that I wanted to unload and included the VIN, mileage, etc. I emphasized the desire for an easy process and how above all, I didn't want to waste my time, hoping to finalize details in advance and simply complete the transaction upon arrival. It should have been the simplest sale imaginable.After some back and forth, the sales agent urged me to come down, assuring me of plenty of Ioniq 5s on the lot. Skeptical without final numbers, I reluctantly agreed. Upon arrival, I inquired about the Ioniq 5s and was directed to the far end of the lot. Despite rows of Ioniq 6s, there was no sign of the SUV. Returning to the showroom, I was told to wait for the internet salesperson. After a 10-minute wait, another salesperson took over.He informed me they only had one Ioniq 5 in stock--a 2023 model, not the 2024 I wanted. He was insisting on a test drive before discussing numbers, despite my reluctance, he cited company policy. I then had to spend an awkward 10 minutes test driving a car I already knew I wanted, enduring unnecessary sales questions. By this point, I had spent well over an hour at the dealership.Upon returning, I was escorted to a small glass-walled sales room, where the negotiation commenced. The salesperson rushed off to consult with a manager, leaving me waiting for 10 minutes. Upon their return, the offered numbers were wildly different from the online listings. This pattern repeated, with multiple salespeople assuring me each time that the latest offer was final--until it wasn't. This circus lasted another hour.Unbeknownst to the sales team, I had a clear line of sight (thanks to the glass walls) of their antics while supposedly consulting with the manager. Despite them pretending seriousness, I witnessed them laughing, standing around, and even playing on their phones, sharing videos. It was evident they were employing a transparently manipulative and slimy sales tactic, attempting to build tension and pressure through fake delays.More infuriatingly, when I pointed out the discrepancy between the advertised and offered prices, one of them (I can't recall who) chuckled and dismissed it, claiming the online prices were just to get you in the door. I called it what it was: bait and switch. Immediately, he backtracked, citing various factors affecting pricing. As someone experienced in buying cars, I knew this was neither typical nor legal. They also refused to even give a ball park on my trade in without doing a full inspection that they said would take an hour (despite them having a VIN and me saying I just wanted an estimate).Needless to say, I ended up walking after spending several hours at the dealership. I had my heart set on an Ioniq 5, but I wasn't going to get jerked around by these folks like this. Worse yet, if this is how they act (and misrepresent) when making a sale, how were they going to be when I had to come in for service later on? In the end, I bought an SUV from Honda that took a couple of emails and under 30 minutes at the dealer to sign paperwork. They had already given me a ball park estimate on the trade in via email and they honored the high end of that estimate when they looked at the car. It was easy, transparent, and honest. But the reason I'm writing to you about this today is that now, three months later, these folks keep trying to sell me a car. Every single time, I've grown increasingly frustrated with the folks reaching out to me, explaining my bad experience, telling them I bought a car elsewhere, and asking them to remove me from their list. This morning, they called me at work to ask AGAIN about my trade in and I once again told them to remove me from their list. You can do business with whoever you want, but this process has guaranteed I will never, ever purchase a Hyundai ever, but especially from Bakersfield Hyundai. In addition to posting this here, I am also sending my thoughts to corporate and the state.

Last week my wife and I purchased a 2024 Hyundai Palisade. We were looking to replace a Santa Fe we purchased from this dealership back in 2017. We originally started working with Fabiola on our first visit. This was going to be my wife's car and Fabiola took the time to show my wife many vehicles, explain the features, and test drive a couple vehicles. The following weekend we returned to look some more, and were greeted and assisted by a nice young man by the name of Gilbert. Gilbert was just as patient and thorough as Fabiola and again made my wife feel comfortable during the entire process. Long story short, we got the Palisade. If you're reading this review and considering a Hyundai, then head out to Bakersfield Hyundai. This is my family's 6th Hyundai. They're very reliable and dependable vehicles.

If you contact Hyundai for a complaint they will not respond via phone or email. You will be completely ignored. Don't bother purchasing a Hyundai.

negative or zero rating for this deceiving place.Very bad business practices and deceiving staff. They tricked me with the deal when i trade my car with their car. I agreed with the sales man on the deal to finance the car on 72 months (6years) and then when i met with the financial manager to sign the contract she do the finance on 7 years instead and unfortunately I didn't see that and i signed the contract!!! Tricky and deceiving people over there I don't recommend this place for anyone.very very bad reputation bad place don't go over there for your sake !!!!!

Adrienne (service advisor) was perfect! She was a total professional and made sure that I received prompt and courteous service!I took my Elantra in for warranty work (didn't pay for a thing) but still received excellent customer service. Adrienne was polite and assisted me in getting an Uber so that I could get errands done instead of just waiting. Even the salesman and mechanic checked in on me while I was strolling around the dealership killing time (let me know where I could get drinks and snacks). I was treated with the utmost respect here.Thank you so much!