Backyard and Home

This store met me with amazement. I was happy with the spa I purchased. They were able to deliver the spa within two days. Anthony and his crew were extremely professional. He was on time, extremely knowledgeable about the product, took his time explaining the chemicals and how I could take care of my spa. He made sure I was never feeling rushed, and I was comfortable and happy with my purchase. This spoke volumes to me, not only from when I walked in the door of the store, but the type of employees they hire to ensure installation is done properly. Thank you so much for the amazing service! I'm happy to refer you to everyone

Excellent customer service when we bought our new spa! Anthony did a wonderful job getting it set up and running and explaining all the ins and outs!

We bought a pool from them and we never received a contract. We never received a manual on how to care for our pool now we're having problems. We were told that everything was warranted. Our pool is only two years old and they keep giving us a runaround about getting back to us nobody ever calls us back, I don't know why they keep giving me the runaround but if things don't shape up in the next few days will be going into their store and demanding a copy of contract and small claims court and the Better Business Bureau

Update on my patio IT LEAKS! Multiple places. Not even just edges where it connects to beams, in RANDOM PLACES OF THE SOLID PIECES!! Cheap materials obviously in my opinion. The downspout empties to my patio cement. When inspecting the leaks, I noticed a screw was not even there that keeps the patios together! And this passed inspection?! Maybe that's why it failed the first time. Called and spoke with Suresh. He would "get with his guys" and see what they can do. Been about a month. I will file a complaint like another reviewer. Pay attention the only good reviews are NOT for patios or windows.

Toni, the technical support and Veronica, in the office, were great to work with! Excellent service!

If I could give no stars I would. Ordered parts a month ago continue to call for Hussain for an update stating we will get a call back and zero response! We also get the excuse that no one else has access to check orders. How can this even be the case?!?! EXTREMELY POOR CUSTOMER SERVICE and FOLLOW UP!! A+ however on poor excuses!

I purchased a hot tub from Hussain after an hour on the phone asking him question after question concerning my hot tubs needs. He was very patient and knowledgeable and I felt no pressure at all to make the purchase, so I rewarded him with a sale of a hot tub sight unseen over the phone.I did spend a lot of time in person with his delivery person Anthony, who really aimed to please. He managed to squeeze the 700lb hot tub through a very tight space, and he did it masterfully without one tiny scratch. He cleaned the tub thoroughly before he filled it with water, and even trimmed some tree branches hanging over the tub that bothered him. Overall first rate service.

I'm usually not one to leave reviews, but I feel it's my duty to warn others about the nightmare I experienced with Bakersfield Backyard and Home. It's been over a year since I hired them to build my pool, and it's still not complete. What started as a dream quickly turned into a nightmare when I hired Husain, the owner's son, to quote the job in May 2022. He promised the project would take five weeks, but it turned out to be a year of hell.Bakersfield Backyard and Home is very unprofessional and lacks decent customer service. The first red flag was when their secretary quit after we gave them the initial payment for excavation. She told us she didn't want to be affiliated with such a place and all the horror she's gone through working there. Quresh, the owner, will tell you what you want to hear just so that he can receive payment. He even threatened not to finish the project until he received the last payment. After we released the final payment, he finished putting the pool together, but the project was far from complete, and I'm not happy or satisfied with the results. He received his last payment and ran, constantly lying and telling me he would fix things just so I would get out of his face.Bakersfield Backyard and Home provided no after-care instructions and left debris and trash around the pool area. The pool heater still doesn't work, and wooden planks were haphazardly attached to the cement. The fence was thrown back up and fell down during strong winds. There was a complete lack of attention to detail. Pools are far too expensive not to be done correctly or with care.I gave them several opportunities to correct their errors, but the work has yet to be completed. My advice to anyone considering Bakersfield Backyard and Home is to find another contractor and run the other way. I don't know how they're still in business, and I'm considering taking legal action. Do yourself a favor and avoid this company at all costs.

Anthony was the best tech ever. He is a pro at hot tub repair. We couldn't have had a nicer experience. He's very customer focused, and a joy to do business with.

Very poor workmanship They build a pool had a guy sell it to me offered me items I never could get them to Honner Highly recommend you stay clear of these guysGrey calling on a white patio cover really!!!