Artistic Surfaces

From start to finish this company was a thrill to work with. Communication was great and they really listened to every little detail. The installation crew was friendly and new exactly what they were doing. My favorite part was one of the gentlemen just loved my Labrador retriever and my Labrador Henry really loved him. I would recommend this company to anyone. I'm so happy this morning and my beautiful new kitchen.

We are so in love with our new granite counters! We worked with both Matt and Ruben from the prefab division, both of whom were extremely courteous and knowledgeable. They helped us work within our budget and within a tight timeline. Ruben even came out to our house an additional time to measure and help explain how the install would look in an area where I was having trouble visualizing. The install team was punctual and very professional, our job was completed in a day. I would absolutely use this company again. The customer service was outstanding and the finished product is beautiful.

Above and Beyond. If I could give more then 5 Stars I would. First off this was a overly researched project and Adam in the prefab devision answered my questions via email and phone for 2 years while we started our remodel. Adam answered every silly question I had and never once pressured a sale on me. Once we were ready Ruben took over and came out to measure and within 5 days we had countertops. I forget the installers names but they did a top notch job and were very polite and completely cleaned up after they were done. I am glad we went with Artistic Surfaces, we shopped around and they were just always the most accommodating, also was a plus their install fees were a good $100 cheaper then everyone else in town. Highly recommend.

Did my bath and kitchen, very happy. Would use again in future. Punctual, very clean install and very reasonable on cost

These guys did an awesome job. I called for a quote and they had a guy out the next day to assess the job (a Master bath vanity install with 2 undermount sinks). He then scheduled his guys for the next week.I got a call about 30 minutes before they arrived to advise me they were on their way. They showed up on time and with all the materials. Install was finished in a few hours and I was very pleased. I have had several problems with contractors in the past, but these guys were on top of everything. I will use them again and again!

We bought the granite from Artistic for our bathroom and white quartz for our kitchen. Sales person, Ruben, was very helpful. Their prices are very reasonable. The installation team did a great job. And they're very clean. I love when a team cleans up after themselves. It shows they have pride in their company. I would highly recommend them and will use them again.

The worst customer service ever. I went in to their shop and explained that I purchased a quartzite slab for my island and media center and would also need two prefab quartz slabs for the remaining counters. I was given a bid. When My cabinets were installed they came and took templates. They called me and put me on the schedule and I asked for confirmation that the bid would not change now that they had the templates. After being put on hold they came back and confirmed the bid would not change. Four days before they were supposed to do the installation Adam called me and with a very accusatory tone told me that they just found out my slab was quartzite and not granite. I told him I never said granite, I hate granite, I think granite is ugly and I never would have told anyone it was granite. He said it's a harder stone but also more fragile (huh?) so the fee was increasing by $1,800! Obviously shocked I informed him there was no way that changing the stone would make that much of a difference. He then admitted that their size on the bid was wrong and they had the wrong square footage on the bid. The entire time his tone was so rude and he was trying to make me feel like somehow it was my fault that his guys screwed up repeatedly on my job. Needless to say, I feel like they are either really incompetent or they tried the old bait and switch, thinking that they could lowball the bid and then increase it right before the job started. The sad thing is, if they had called and simply apologized for what was obviously their mistake I probably would have used them, but because of the way Adam spoke to me, I canceled the job and am using someone else.

Terrible service. They damaged the granite, it broke in two placed. The installers dropped on of the new slabs on my new flooring. This was the same slab that broke in two separate places. I have made every attempt possible to allow them to come repair this broken granite. What a mistake I made by using this company. It is very unprofessional and they did terrible at best work. Do not use this company. Buyer beware! You might save 100.00, but the crappy service and craftsmanship is what you get. Shop elsewhere

Ruben and his team are very friendly , knowledgable, and very professional. We had them install quartz in our kitchen this past summer and I meant to write a review earlier , but kept forgetting . My husband and I are very picky and anything we asked or had questions about they got back to us and made sure we were happy. We just had them install quartz in a bathroom and again same great service ! They have great customer service and always made sure to clarify any questions we have had . I would highly recommend them to anyone !

Do not us Artistic surfaces in Bakersfield CA. They were great until they installed my counter tops. They broke the back splash near the sink and didn't tell me about. When I went in and spoke with Matt he said they would not fix it because I bought the material from another company. Matt suggested the co I bought the material from, Artistic Surfaces picked up the material did the fab work and installed the counter tops. Matt said he talked to the installer and they confessed they broke the splash during the install and they would fix the broken piece. So I made an appointment between 2 and 4pm on a Tuesday at 5:30 I called the store and left a message at almost 8:00 I got a call from the installers saying they would have to fix it some other day. I haven't heard from them since. I would need to more time off work to hope they would actually show up.