Adventist Health Bakersfield

Very beautiful people working here. They have provided my mom with excellent care during her emergency medical situation. We have been going in and out of the hospital for the past two weeks. Situations like these are awful to experience, but when you have excellent, caring professional people to help along the process it makes it much easier. Thank you to all the people who have helped make this process easier.

I am writing to formally express my outrage and frustration with the level of care I received during my visit to your facility for a post-tonsillectomy hemorrhaging emergency. I arrived with severe and dangerous bleeding, having already lost an alarming amount of blood. Despite the severity of my condition, I was made to wait in the waiting room for over an hour, with no one attending to me or even acknowledging my distress.After being called in for an EKG, my bag of blood was completely ignored by the staff. Following the EKG, I was left to sit and wait again, for another 30 minutes, before a nurse finally noticed the situation and pulled me to a different area, acknowledging that I should have been prioritized from the start due to the amount of blood I was losing. This was the first--and only--nurse to show any genuine concern, and she did what she could within the limits of an overwhelmed system.The lack of urgency continued when a doctor eventually ordered a CT scan, which, to my knowledge, was never performed. Meanwhile, a nurse administered medication only after my bleeding had subsided on its own, after I had already spit up over three cups of blood. I was left weak, dizzy, and pale, showing classic signs of shock, yet no one acted swiftly to provide proper care.I also had an incredibly disturbing experience with an RN named Mark, who attempted to place an IV. His technique was not only unprofessional but also caused me significant pain. He blew my vein on the first attempt, then continued to fish for blood in the same vein, moving to a nearby one without hesitation. Despite expressing discomfort and suggesting he get assistance, he insisted on continuing his attempts. After several unsuccessful tries, he finally managed to insert the IV, but only after causing me further distress. The pain from the IV insertion was so intense that I told him it wasn't the typical sensation I'd felt before, yet he dismissed my concerns.Soon after, my arm became swollen and extremely painful, and I had to call out for help as the staff was nowhere to be found. When a nurse finally arrived, she discovered that Mark had infiltrated the vein, and his response was frantic and unprofessional. I was physically weak, nauseous, and on the verge of fainting by this point, yet Mark continued to ignore my clear distress, even when I specifically told him not to touch me again and the nurse told him she would remove it for me. His actions only added to my pain and discomfort, and I felt utterly neglected by him.Thankfully, the other nurse, who had already been on her way out, was the only one to properly address my situation and place a new IV, but even then, I had to wait for an unreasonable amount of time before any medication was finally administered. By this point, my bleeding had already stopped on its own, and I had been waiting in an incredibly vulnerable state for well over an hour.I was repeatedly told by my surgeon that extreme bleeding after a tonsillectomy is a critical condition requiring immediate attention. The way I was treated that day--ignored, neglected, and made to feel like my life was not a priority--was not only unacceptable, it was deeply dangerous. It is a miracle that I didn't suffer further complications or even die waiting for the necessary care.Lastly, I find it appalling that after receiving substandard and negligent treatment, I was billed $2,818. I am being charged for services and medications that were provided only after the danger had already passed--if not for the fact that my hemorrhaging stopped on its own, this story could have had a far more tragic outcome.This level of care is not only disappointing but completely unacceptable. I demand an explanation, a full review of my treatment, and a resolution to this matter. The lack of urgency and competence displayed during my visit was a serious failure of medical duty, and I expect appropriate action to be taken in response.

Well, Adventist Health's "TAKE OVER/PURCHASE" of the former Bakersfield Heart Hospital may be considered TELLING...especially the once automatic door that opened upon sensing a person walking in to the ER no longer works! Why? Hmm. How could anyone possibly open that heavy door in an "emergency?" Anyone? Certainly not me, nor my husband, who is a strong man. This wonderful husband of mine used to lift BIG RIG tires all day and night long. Now, that is STRONG. That damn door is shut! Whew...what a "silent" (yet screaming) message to anyone trying to enter this "Emergency Room?"Such obvious "Delay of CARE" - and "silent" message to potential ER patients. Maybe they just don't CARE? Ya think???????

Mom had to go for a producer waited for 6 hrs and all the nurses where standing around talking about bday partys and restaurant

Well once again our family had horrible treatment at Adventist Health Hospital! This time the emergency room! Our father was taken by ambulance to the ER from a skilled nursing facility and I swear they saw his age, all his previous health problems and the fact he came from a SNF and did the basics and sent him back to the SNF. They did a Ct scan and a MRI to rule out a stroke. We were told they were normal, showed no abnormalities. He was extremely short of breath and when asked about that we were told the SNF needed to evaluate him for that! Um if that's the case what does the emergency room do? Isn't it their responsibility to evaluate and assess the patient?????When we spoke to the doctor at the SNF we were told his CT scan actually showed a previous stroke !?!? Oh and the ER had done a chest x-ray that showed fluid in his lungs!!!!! Can we say TOTAL NEGLECT AND MALPRACTICE!!!!!

We went here for my wife as she was having really bad pain. We went on a Friday night. I think the total time was about 2 1/2 hours. She was having some pain in her chest and was hard to breathe. They took her back immediately the place was really clean. The service was great, the quality of care was 10 out of 10 will be our go to emergency room from here on out

I had a tendon repair and a rotator cuff repair of my left shoulder.Dr. Bosque did an excellent job. My shoulder is feeling better and I will have complete usage of it when fully healed.Thank you, and I recommend Adventist Health to whoever needs it.

This facility has horrible service twice I've brought my son here and he was delievered here. When born he was throwing up they brushed me off and it ended up being really bad having to be flown out to valley children's. The second time they didn't even have anyone to help with it staff is more concerned with discharging you than actually treating you. I have been here for a week with a loved one fresh out of surgery and the nursing staff keeps complaining to us about lack of communication regarding an action plan or care plan for our loved one THE NURSING STAFF. Each time we ask it's a different answer they are extremely overcrowded and the staff is just not caring at all very few of them We've had maybe one or two good nurses and there is absolutely a huge lack of communication from drs and care staff.

Recently I was there in ER for 7 + hours, never got to see a doctor. They take your vitals signs every hour on the hour.

I am writing to formally express my outrage and frustration with the level of care I received during my visit to your facility for a post-tonsillectomy hemorrhaging emergency. I arrived with severe and dangerous bleeding, having already lost an alarming amount of blood. Despite the severity of my condition, I was made to wait in the waiting room for over an hour, with no one attending to me or even acknowledging my distress.After being called in for an EKG, my bag of blood was completely ignored by the staff. Following the EKG, I was left to sit and wait again, for another 30 minutes, before a nurse finally noticed the situation and pulled me to a different area, acknowledging that I should have been prioritized from the start due to the amount of blood I was losing. This was the first--and only--nurse to show any genuine concern, and she did what she could within the limits of an overwhelmed system.The lack of urgency continued when a doctor eventually ordered a CT scan, which, to my knowledge, was never performed. Meanwhile, a nurse administered medication only after my bleeding had subsided on its own, after I had already spit up over three cups of blood. I was left weak, dizzy, and pale, showing classic signs of shock, yet no one acted swiftly to provide proper care.I also had an incredibly disturbing experience with an RN named Mark, who attempted to place an IV. His technique was not only unprofessional but also caused me significant pain. He blew my vein on the first attempt, then continued to fish for blood in the same vein, moving to a nearby one without hesitation. Despite expressing discomfort and suggesting he get assistance, he insisted on continuing his attempts. After several unsuccessful tries, he finally managed to insert the IV, but only after causing me further distress. The pain from the IV insertion was so intense that I told him it wasn't the typical sensation I'd felt before, yet he dismissed my concerns.Soon after, my arm became swollen and extremely painful, and I had to call out for help as the staff was nowhere to be found. When a nurse finally arrived, she discovered that Mark had infiltrated the vein, and his response was frantic and unprofessional. I was physically weak, nauseous, and on the verge of fainting by this point, yet Mark continued to ignore my clear distress, even when I specifically told him not to touch me again and the nurse herself told him she would remove it. His actions only added to my pain and discomfort, and I felt utterly neglected by him.Thankfully, the other nurse who approached me, who had already been on her way out, was the only one to properly address my situation and place a new IV, but even then, I had to wait for an unreasonable amount of time before any medication was finally administered. By this point, my bleeding had already stopped on its own, and I had been waiting in an incredibly vulnerable state for well over an hour.I was repeatedly told by my surgeon that extreme bleeding after a tonsillectomy is a critical condition requiring immediate attention. The way I was treated that day--ignored, neglected, and made to feel like my life was not a priority--was not only unacceptable, it was deeply dangerous. It is a miracle that I didn't suffer further complications or even die waiting for the necessary care.Lastly, I find it appalling that after receiving substandard and negligent treatment, I was billed $2,818. I am being charged for services and medications that were provided only after the danger had already passed--if not for the fact that my hemorrhaging stopped on its own, this story could have had a far more tragic outcome.This level of care is not only disappointing but completely unacceptable. I demand an explanation, a full review of my treatment, and a resolution to this matter. The lack of urgency and competence displayed during my visit was a serious failure of medical duty, and I expect appropriate action to be taken in response.