Waterloo Ice House Burnet Road

I wanted to update my review. Waterloo steel rocks. Lately my visits have been for breakfast. I meet with a small group (20 people) once a week and they knock it out of the park with great service and wonderful food.It really doesn't matter if you go with the migas plate, one of their unique breakfast taco concoctions, avocado toast, or the classic American breakfast plate two eggs, meat, potatoes, and bread... All simply deliciousIf you're looking for a great breakfast spot, check them out... Great food, good coffee, outstanding service.

Let me start by saying I have been here twice before and the previous two times our waitress was phenomenal and the food was fresh, very good tasting. I really enjoyed the casual, come as you are laid back atmosphere. However, this most recent time was enough to make me say I am NEVER coming back again. I came in sat myself, got a beverage and looked over the menu for a bit - all fine. Got my food timely, very good tasting - fine. The issue came with my main waitress that was taking my order, it was very obvious she was less than happy to be waiting on me for some reason. But then when it came time to pay, she was over at the bar chit chatting with several of her colleagues. I waited for quite a bit, she never came but one of the bartenders saw me waiting and came over to ring me out. He was very kind, I paid left them a decent tip on the card machine. As I was going to walk out the door the waitress stopped me and asked VERY loudly in front of the other patrons if I paid. I obviously did since she saw me get rang out by one of her colleagues while she chit chatted. I informed her I did, I told her the amount and pointed to her colleague who rang me out. She starts having a loud fit about how she can't she it on her machine and she is holding me up from leaving. Her colleague shows I paid on his machine and I finally got to leave. Do not go, who knows what this shady woman was trying to pull. As nice as everyone else there is, crossing paths with her is not worth it.

I moved to the suburbs years ago but my first apartment in Austin was close to this location way back in the early 2000s. I haven't had a meal here in years and today my visit was fantastic. It was just how I remembered it. My husband had the special burger and he devoured it I had the chicken fried chicken. My plate was perfect. I especially enjoyed the green beans! I never want to crunch those and too many places serve them that way. The service was great too. I'll definitely come back next time I'm in North Austin.

There's a Kids' Meal Feature!! (Turkey meatballs over mashed potatoes, with green beans) I love my boring little routines (like tots vs. salad). I branched out today! Waterloo sweet potato fries are very thin and crispy, not the usual hunks of sweet potato that aren't even hot in the center. And the onion rings! The onion still has its essential character, the (light, delicious) breading is the perfect accompaniment. Had I known earlier how good this combination is, I'd have thrown over the perfect Waterloo tots earlier. Well, maybe: they really are perfect too.

Wash your hands!!!!! I saw one of the staff members sweeping (okay fine) then proceeded to dump the dust pan into the trash (okay fine)..Then checked the drink machine and refilled it, then started a new pot of coffee, then sat down at a table and started rolling silverware, then played on her phone for a bit.....then touched multiple plates in the kitchen. I won't be back! WASH YOUR HANDS !!!!

I won't go into detail, but...It sure was nice getting off from my eight hour (restaurant) service Industry job just to be gaslighted and scammed by a "fellow" service industry worker. Him: "Would you like to speak with a manager?"Me (knowing what this entails): "no." JFC.

10 out of 10 always. The food is always delicious and fresh. The servers are amazing and attentive. I love the atmosphere and music/TVs. Always a go to when I have friends or family in town.

Love this place and tonight there was some great live, local music! We loved listening to Justin play the most perfect covers and a beautiful original song too. We didn't want to leave so we got their delicious cheesecake and more beverages. It's happy hour all day on Wednesdays. They have good deals most days of the week. Waterloo is a classic Austin institution. I'm so happy they are still so comforting and cozy.

My second time here, but just as enjoyable. The food was good and the staff were really nice. It wasn't too crowded when we got there around 1120 a.m., but it started to pick up around 12. The place is clean, not fancy but kind of authentic as a dinner should be. The good news is that Waterloo has several beers on the tap. If you have the time and are in the vicinity, then stop by Waterloo Ice House on Burnett and experience it for yourself!

I found the service to be quite average.  It took a while for my server to notice me. It was a Sunday, in the early afternoon, and they weren't particularly busy with patrons.  But employees were busy with each other.  When I ate, I felt like I was dining in their space.My meal was tasty, though. My pancakes had light texture and were cooked just the right amount, and my eggs came out right. The only complaint is that a lot of the eggs came out in very small pieces, which made it difficult to pick up. I don't know if I'll return here.