Hotel Zaza

Hotel Zaza feels like an upscale boutique hotel. We stayed in a corner King suite and we were extremely satisfied with our room. Compared to other hotels we've stayed in the area, Hotel Zaza felt the cleanest and most spacious out of all of them. They offer a first come first serve lift to anywhere within a 3 mile radius of the hotel, honestly - what other hotel have you been to that offers that for free? The staff was exceptional from check-in to check-out. We will always be staying here when we need a hotel in downtown Austin!

Foe the price this hotel had big rooms, an enormous bathroom, and a decent location. They have some nice extras like a turndown service where they leave a moon pie, and apparently they offer a glass of rose when you check in. However, as I checked in around 730 pm and was chatting with the clerk, who asked if I had stayed here before (I had not), she didn't tell me about either, or the snacks in the lobby in the evening. She did tell me about the butler pantry in the morning by the elevator where you can get coffee and tea from 6 to 10 am. That is a nice perk but there is no tea or coffee in the room and so you have to go out disheveled in the morning if you want coffee or tea. They offered almond milk, oat milk, or half and half. The rooms have a fully stocked minibar at minibar prices (no room Foe leftovers) and snacks in the room (not free). They had 2 robes, OSFA (but probably not if you are larger bodies) and slippers. Ice has to be ordered from room service as they don't have machines. From a single female traveller position, it was nice to have the keycard keyed to the floor in the elevator. However, that might be a pain if you had friends on multiple floors.The fitness center was nice and the pool looked nice but it was too cold to swim. All in all it was a fine stay but could have been better if I had known about all the amenities.

Had an excellent one night stay here. Bed was extremely comfortable. Room was clean. Room service food was great (except the pizza - did not love). Great views. Friendly service. Pool was beautiful. Excellent staycation/getaway option.

Cute hotel and some very nice staff but watch out because if you have any issues the management could care less. We were charged over $900 for one night at the hotel despite having a less than optimal experience. I spoke to the manager Olympia and she could care less. I was told this hotel has recently been purchased by a larger chain so beware of what you're getting now. On a positive note, the complimentary car service and drivers are fantastic. We really enjoyed some of the staff, but this visit has left a horrible impression and we will never be back. So disappointing.

This gorgeous hotel is full of art and peaceful vibes. The staff were courteous and food and drinks were very good.

We attended a weekend retreat at Hotel ZaZa for the second time and had another great experience. My husband attended the retreat then I joined him for a wonderful cocktail buffet then on to a dinner buffet, both inside the hotel. The hotel ambiance was very nice and interesting!

We stayed here last month for a wedding. I don't want to stay anywhere else when I'm in Austin. The people, the service, the restaurant, the rooms - everything was perfect for us. The front desk staff were particularly friendly and helpful. I joined Club ZaZa as a result of staying here.

I had the pleasure of staying at Hotel ZaZa for a work conference and I couldn't have been more pleased. As soon as you enter you are greeted by friendly hotel staff and a pleasant scent that makes you feel energized. There are multiple bars and an amazing secluded pool on the 7th floor.The rooms are decorated nicely and are very spacious. I went to dinner nearby and when I returned to my room, I was surprised to see a turn down service was done. They lit a candle, left moon pies, and even had a container of water on the bedside stand. The little details are what separate ZaZa from others.The only negative I have is the area where the hotel is located is quite busy with nightlife. Some of the bars can be heard from your room, or at least the room I was in. I would definitely stay here again!

Love this hotel- from the vibe to the food and drinks to the service. The complimentary car service was also really helpful. Last time I was here, it was for work and my birthday... despite being alone the staff helped make the stay feel special with great hospitality and special comments at check in. Thank you!

The room was clean. The butler pantry was a nice feature and I enjoyed my workout at the gym. There are a few nice restaurants in the area, which is nice. I walked to one for dinner and then called Zaza so a driver could pick me up as it was a bit dark for me to walk back alone. Stone (the driver) was friendly and shared his stories of working at each Zaza (Austin, Dallas, Houston) and highly recommended I visit the one in the Houston museum district.The great experiences stopped after I checked out. I checked out around 830am and by the time I made it home that same evening, I received fraudulent charges on my credit card for items in the minibar I did not consume. I called the following day and spoke to a lady named Justine. She told me it was an error and that all charges would be removed. She then sent a folio via email. The folio shows a charge for a KitKat/M&M from the minibar. I did not touch the snack area and can't even consume those type of snacks anymore. Per the folio, the charge was added, removed, then added again. I called again a week later as the charge was still on my credit card. I called and Justine picked up the phone again. I explained the situation all over again. She says she thinks she knows who made the charge to my room but did not elaborate further. The charge has since been removed. I checked out on June 2nd. Since that time I received four late evening phone calls from Zaza drivers asking if I requested a ride. Someone told me they'd get to the bottom of it, so weird. I continued to get calls until June 15th, nearly two weeks after I left the hotel. I'm not sure what happened or who was spoofing my number but it was odd and annoying to say the least. Hotel itself was great but the strange phone calls and charges after checkout make me question staying here on my next trip to Austin.