Hayley Cakes And Cookies

How much do I love Hayley Cakes? I bought her cookbook. I get her cookies (instead of cake) every year for my birthday. I LOVE Hayley Cakes. When you walk in here, be ready to be dazzled by the huge selection of scrumptious cookies, cupcakes, brownies, blondies, I could go on, but you get it, right?(My mouth is watering thinking about this place)If I want to cheer someone up, or just make them smile, and I don't feel like baking, this is my go to spot. If you haven't been to one of her locations (did I mention Hayley is a local gall, raised in Austin - show the support, y'al!), stop in and give it a try. You won't be disappointed!

We're super displeased with the end result of our cake. The communication was robotic and practically non-existent throughout the entire process. We supplied them with our vision and it came out amateurish and rushed. They talked us into a bigger cake to "make the car look more detailed", which you can't tell if it is or not because they covered it with flames across 95% of the cake, when they were just supposed to be in the background. We asked to see samples or mock ups and were told no because the cake wasn't done yet. Then when we requested changes afterwards, we were told it was "too late and no changes could be made at this point". Absolutely not worth anywhere near $170 and the customer service was just not there.

Stopped in to grab a cookie after breakfast next door. Its been a long time since I have been treated so rudely by a sales clerk. No greeting when we walked in. Had to ask for help. Was grunted at when order was placed. No reason to come back to a business that is ungrateful for their customers purchasing overpriced cookies that tasted like baking soda.

BEST cupcakes of ALL time! Most cupcake spots have 2-3 good flavors. All the flavors were delicious and different. We loved the churro, cookie dough, red velvet, chocolate, bday/confetti, lemon and razzle dazzle. We froze 2 of them and once you defrost them they still take moist and delicious. Very friendly staff. We went in around 2pm on a Friday and there was an excellent selection. Cannot wait to get more cupcakes.

Hayley's is an Austin must. The cookies are perfect blend of sweetness and cuteness. It's always so hard to pick the perfect cookie since they are all so cute! The staff is always friendly and more than willing to offer suggestions.

The cookies are aesthetically pleasing and a large reason why they have a great following on Instagram. However if you're looking for taste, these cookies are okay tasting. Recently, I needed a custom designed cookie cake but had no luck in getting a live person to return my call.

Even when coming here right before they close, they always have a few yummy treats left! Hayley's is a life saver - always my go-to for birthday treats and cute food gifts. Whether it's a custom order or just a drop-in for a treat, they've got you.The ladies working are always so nice to me and very helpful when I'm between options (often more than 1). It's a cute little shop off Lamar & I love coming in for the selections.

Yum!This place was so athletically pleasing, and so were their baked goods! Not only were they cute, they tasted delicious. The gluten free strawberry cupcake was very moist (not dry whatsoever, which is quite a feat!). The best part was the icing. It was so packed with flavor - I couldn't believe how good it was. My friends liked their cookies and gluten filled cupcakes. They also enjoyed shopping there! Tons of cute stuff. All and all a great place that I would recommend visiting. The staff were super nice, which made my cupcake even sweeter!

If you haven't had a cookie from this place then where do you get your cookies because I want to know. They can be better than Hayley's! I don't eat a lot of sweets BUT these cookies are out of this world. I am a teacher and we decorated cookies as part of our winter party this year. Lo and behold but didn't the parent in charge of cookies get Hayley's cookies!!! The kids didn't care where the cookies were from because all they saw was the jars of frosting and sprinkles!! LOL. There were some kids absent from school that day so lucky me there were extra cookies. I didn't even add frosting. I just ate it plain and it was so yummy!After the cookie crumbs were cleared and the last of the kids gave me goodbye hugs and their parents gave me well wishes for a good break...I spied it on the counter. I spied a white box. I opened the box and inside were the extra cookies. Happy Merry Everything to me!!I brought home the cookies and put them in the freezer for a rainy day or just any day and I'm feeling my sweet tooth!

The cookies are delicious. But service is dismal. Last Christmas, I placed a cookie order with names written on each cookie to be used as place cards. The week of Christmas they informed me they were unable to fill the order. Again for Thanksgiving, the same thing happened. I placed the order - was told that I needed to select from stock on which the names could be written AND the exact same thing happened. After telling me that the order was confirmed, they called today and said it could not be filled. Really? If you want a cookie, its a great place to walk in and purchase a premade cookie. However, if you want anything that's not in the case - cakes, cookies, anything - be prepared to be told at the LAST minute that the order will not be filled. I've been a customer for years but no more after today. They did not even try to rectify the situation. Bad customer service.