Downright Austin, A Renaissance Hotel

I was in Austin for a work trip and my company booked a hotel for me. My flight arrived very late so I wasn't able to check in until late and I found out that they double booked my room. The front desk girls called other hotels to find me a new room since they didn't have anymore rooms available that night, but their approach was inefficient and took hours, which resulted in me doing my own research to find an available room close by and I found it within 15 minutes and just booked it under my own credit card since I didn't want to wait anymore. They told me to come back tomorrow as they're only booked out for that night and that I should have a room tomorrow. I went back the next day and they were scrambling to find me a room which took about 15 minutes. They ended up telling me that my company credit card got declined and that they needed a new card. That was a bit confusing as my understanding is that hotels don't charge a card until we check out and typically there's a requirement to put down a credit card for security reasons anyway. Long story short, they ended up giving me someone else's room. I walked into my room and was welcomed to a card to some guys name Lance. The room was nice, but the experience was not worth it. I don't plan to stay here again and I don't recommend this hotel.

Worst hotel I have stayed in for some time! I only stayed here because my usual hotel was unavailable! Next time I will not choose this one as an alternative!Arrived and the valet did not move from his post; I grabbed my suitcase, keys and walked up to him and he then asked if I wanted to park? Very odd!If you loved the pale salmon and green colors that are reminiscent of 80s hotels and offices then this is your place! Apparently recently remodeled - it is caught in a time warp! It might be a deliberate attempt to make it a retro Palm Springs vibe but it came across as a cheap remodel on the previously dated Sheraton that it was!Weird staff at valet and front desk - not particularly friendly! Being Marriott Ambassador I would expect a decent room - I don't ever want or need an upgrade on a business trip but when you spend over 23k a year and over 100 nights in a Marriott you don't expect to get a room where the view is completely obscured by a wall ( which was barely visible beyond the dirt ) when they had plenty of other rooms available! Room is more salmon pink ( carpet and walls ) and green! It's trying to be retro but it just looks tacky and old! Sink area is nice, BUT sink did not drain! 20 minutes after brushing my teeth, the water was still slowly draining!Bathroom has odd pink tiles like you would find in a Hospital ward! No cupboard - just a rack and some grey looking towels on a cheap and sad stand in the bathroom! Stains on the carpet added to the ick feel!Walls are PAPER thin! Hope for quiet neighbors so you can get some sleep! On a good note - the blinds are truly black out and despite sitting on I35, you cannot hear the traffic. Aveda toiletries also a nice touch.This is priced like a Renaissance but not on par with the brand! My total cost a night was $365 with valet but not worth it!

Enjoyed our time at the Downright Austin. Kenny made our stay so easy. He answered all our questions about the facility and the Austin area. As far as the resort, it was very centrally located to downtown and very near the capitol. Great that not too close to the drama associated with 6th street. We opted for the King room on an upper level. The room was spacious. Enjoyed the shower and the bed was soft. The room contained a fridge which came into handy. Housekeeping did a good job of keeping our room cleaned and the resort overall was clean. If in town, I would stay here for the convenience. Pro: Morningbird restaurant was good. Swim club is best with a bar, pool table. Amenities for grooming are from Aveda. Cons: parking is absolutely too expensive!!!

The hotel was cute overall and the stay was not terrible- but holy crud is this place over hyped.We went to the pool restaurant located at the bottom of the hotel. 4 drinks, ceviche, and a sandwich came out for $135. The drinks were about 12oz each ($15 a pop), the ceviche was terrible quality and tiny, and the sandwich was so dry. Service also took forever, I mean 30+ minutes for the drinks to come out when the place was dead.The pool is mediocre at best, and was very dirty. You couldn't see your feet when you were standing in the pool looking down.Rooms were decent but nothing special. Wouldn't come here again unless they greatly reduce prices across the board.

The Downright Austin has been transformed into a Zoomer paradise. The lobby was very inviting with a coffee/cafe and nice Austin culture decor.The whole place looked very fresh and long way from the previous 1980's look. The staff was very friendly.

Super cute hotel with SO much potential. The location is great and staff is VERY friendly. LOVE LOVE THE PINK!!! But, limited food/breakfast options at the hotel. The rooms seem to be inconsistent (my colleagues did not have soap or snacks). There is ice machine only on odd floors. The cleanliness was hit and miss, there was a sticker on the bathroom vanity from the previous guest.

The bell hop & front desk staff friendly. The hotel has had a recent make-over. There's a retro vibe to it. The rooms were clean & spacious (we had a Capital view room). This place is great for short stay (concerts, games or a girls weekend).The decor in the hotel was fun - lots of insta photo ops for girls trips & the location was a direct walk to the moody center Less appealing: The plumbing in the room was a bit tired (shower drained slow & toilet needed to be held when flushing)

This is just a review for Morningbird (the cafe in the hotel) I did not stay at the hotel. The people working at Morningbird are so sweet (: talked me through the menu and gave some good recs when I asked. The iced strawberry matcha was very good, strong matcha flavor and not too sweet which I like. Definitely on the pricy side at just under $9 (I got it with oat milk which was an additional charge). The grilled chicken green curry rice bowl was yummy and very filling. I def plan to come back earlier in the day next time yo try their breakfast options.

The worst hotel I ever stay. I totally understand that you guys are changing the brand but the staff need to retrain in customer service. The restaurant closes too early and they cant accommodate.Late night shift staff seem irritating and unfriendly.

They should have named this the DownWrong. We are business travelers and travel a lot, and mostly stay at Bonvoy properties and have never had a bad experience- until now.This place is a hot mess. I think the designers were going for a funky retro look - wellIt just comes off as Dollar Store Boutique. Our rate was $400 a night. For that you expect a great experience and surroundings. The place is stark, two small pictures in the entire room. Lighting terrible, it's hard to see to do your makeup or hair. Wait till you see the bathroom - it is reminiscent of a hospital or prison. The closet is just a metal coat rack - you know the kind your grandma put together for extra storage in the guest bedroom (only thing missing is some wheels)We are here at a conference of attorneys and financial professionals. I wanted to touch up my suit and put a fresh crease in my jacket - try doing that with a steamer, since there are no irons or ironing boards in the room. I had to call down to the desk at the last minute in the morning. Only to get an iron that left brown streaks on my suit.As I was leaving my room I wanted to store my valuables and passport in a safe - guess what, no safe! So I called down to the front desk and asked if they have safety deposit boxes, no boxes. So I ask what I'm supposed to do with my valuables, money, electronics while I'm not in the room. Their suggestion was just to find hiding places for them!!! So needless to say, I have been carting around a fullheavy backpack all day. And we'll have to do that for the entire conference. Conveniently, just like sleazy parking garages there's a disclaimer on the door that the hotel is not responsible for stolen items.Note to Hotel - if you think your guests are leisure travelers and are set up for that, then you probably shouldn't book professional conferences, whatever your marketing consultants told you - they are wrong. Professionals want professional amenities you were terribly misguided. Your hotel seems more like a motel 8 at a Ritz price point.I'm was looking forward to some sun at the pool - that was closedThere is loud banging going on in the walls during the day and night. Old pipes maybe?I complained on Twitter since the manager was not available- the response was pretty much "we don't care- it's your problem". Go Marriott!Anyway, there's a lot of great hotels in this area. Do yourself a favor and stay somewhere else.