Canopy by Hilton Austin Downtown

I had a great three-night stay at the Canopy by Hilton Austin Downtown!I was in town for work, but decided to stay an extra day to explore. Location was great. It was within walking distance from many restaurants, bars, and shops. I walked to breakfast and/or coffee every morning and even walked to Office Depot to pick up some things for work. I can't speak for parking or valet since I didn't rent a car.I was placed in room 320 with a king bed. The room was spacious and gave me plenty of room to walk around while also having a dedicated space for all my belongings. I had no issues with the room. However, if you're looking for a nice view, room 320 is not it. My view was of a building wall.. But it didn't bother me because I didn't spend a lot of time at the hotel. I was really only there to sleep.Since I didn't spend a lot of time at the hotel, I didn't get to explore much of it, but I do know there's a pool, fitness center, and onsite restaurant and bar. They also have a nice spacious lobby and courtyard. A few other things I appreciated: refillable water bottles in the room, a water station with hot and cold water on every floor, the welcome note and chocolates, and the wonderful service throughout my stay!

Canopy is one of my favorite Hilton hotel brands. The staff here provided incredible service during our stay. There was no wait at check in and was done within a few minutes. Coffee, hot water and tea bags are provided in the waiting area of the lobby. Room was clean and beds were made as usual. However, the plug where the coffee machine was located did not work. A selection of tea bags are offered in the room, but there was no kettle provided. I was very delighted by the fact that the hotel provides glass bottles for water refills.

This hotel was absolutely perfect. Our stay was more than accommodating and really provided exceptional care and attentiveness to our stay.In the negatives I would say there really isn't much. The restaurant below is pleasant and enjoyable, but if it's not your vibe there are many others nearby. Terry blacks is my rec if you can stand the wait but driving to their first location is better. For the positives. They did above and beyond. I wanted to organize a picnic for my partner but his flight was delayed by eight hours so sun in the park was not an option. They gave us a special blanket and I was able to setup a lovely picnic in the room. The also treated us with champagne for it. Thank you canopy

Another 5-star experience at the Canopy this year and the majority of the credit goes to the staff! The Canopy is in a great location downtown, but it is the extraordinary and friendly service by the staff who make you feel so welcome and feel like family. They are ready to step forward and meet your every need!Special shout outs go to Otelia and Rachel at the Front Desk. Rachel responded quickly to my texts before arrival to make sure everything was in proper order and she was at the desk to welcome us with a cheerful greeting. Otelia, again this year, also outdid herself! I met her last year and she was one of the main reasons I booked the Canopy again for this visit. She is just exceptional and is a credit to the Hilton chain. A better employee than Otelia, I believe, would be hard to find.The happy hour champagne welcome starting at 3pm is also a nice touch. The rooms are specious and very clean. I chose a room on the back side this time as the music from the bars on 6th street are pretty loud (until 2am on the weekends) per my last experience. Although there is a bar on the back side, it was not as loud or disruptive. The Canopy provides ear plugs and a white noise machine, but we did not need them on this stay.When I return to Austin, I will choose this Canopy location again. It is just perfect, which makes for an enjoyable stay. Hats off to the entire Canopy crew.

Hotel has a great location and is very nice. Clean and great pillows. Con is that the mattresses in the room are terrible. Squishy and lumpy. I have not had such a bad mattress in a hotel for a long time. We had two rooms and both were bad. Just be aware you will have to pay $50 bucks a night for parking

I love this hotel. It's very well appointed. I would definitely stay here during the week when the music is not so loud like it is on the weekend (the room comes with complimentary earplugs). I do recommend this place if you have friends who want to party and be in the middle of all the downtown clubs. I can't recommend it for a retreat to relax. The beds are supper comfortable and I really enjoyed my long hot showers. The Nespresso machine in the room is a nice touch. The lobby has many nooks and crannys to sit and relax. There is a pool table and a very nice small workout facility. The pool area is so quaint and cozy with seating to look over 6th street. I do like this place. I stayed at the Canopy in Reykjavik Iceland also and I highly recommend that location.

There's a Canopy by Hilton in my city and I have enjoyed staying there for a staycation, so when I found this location for an upcoming trip to Austin, I was really excited. The location is prime, within walking distance of tons of bars, restaurants, and entertainment, and a short drive away from most attractions. We Ubered a lot and I liked that Sixth street is one way so we never had to run across the street to be picked up. The hotel has a bright and airy atrium and a beautiful restaurant with great happy hour. The employees we interacted with were all polite and gave us a recommendation for a late night snack. We were offered complimentary canned water upon arriving back to the hotel after sight seeing, which was nice. There was a filtered water/ice dispenser on our floor, which we utilized in the 95 degree heat!Speaking of the heat, the pool was a big part of my choice of this hotel. It's pretty tiny, but luckily it was never that busy when we went and always got a chair. They have some shade umbrellas and a bar which we enjoyed. On to the noise - yes, it was pretty loud with a huge bar located next door. Friday and Saturday nights were the worst, but I always sleep with earplugs anyway. They also provide earplugs, chamomile tea, and a noise machine which we did use each night. If you're a light sleeper, this is probably not the hotel for you. If I get a chance to visit Austin again I wouldn't hesitate to stay here in the future.

Stayed a few nights at Canopy and so glad we selected this hotel. It's not exactly cheap to stay there, but the location is absolutely perfect if you want to be able to walk to have a great time as there are plenty of restaurants and bars nearby. Lobby area is really nice with seating areas, a pool table, drinks & cookies available. There is a nice on-site restaurant/bar as well as the pool/bar upstairs which is very cool...just wish it had been open later. The balcony with tables next to the pool/bar area is nice for watching 6th St. happenings, but it closed at 10pm when the pool closes which was a bummer for those of us wanting to simply chill and people watch. Would be great if the balcony area was separated from the pool area so it could be used later when the pool (understandably) has to close. Definitely did not appreciate the valet parking ONLY option at the price of $49/day. One could park their car on the street if lucky enough to find a spot, but not sure how safe that is with TONS of people driving & walking by, especially on the weekend.EVERY...SINGLE...EMPLOYEE encountered during the visit was awesome including the valet, front desk employees, housekeeping, bartender and the security guard, Tim. Wish we had gotten all of their names as they are ALL very special and valuable employees at Canopy!Would definitely stay again!!!!!!!

What an excellent stay! Check-in was super quick and we were greeted by the friendliest employee. I didn't catch his name but he was kind, helpful, and is the type of person who makes everyone feel like a VIP. We were offered complimentary champagne at check-in and they had fresh baked cookies in the lobby as well as infused waters. After leaving the belongings in the room, we hit up the happy hour at the restaurant next door and everything was excellent there as well. We did ballet parking since it was cheaper than the nearby parking garage. You text and they bring your car, and ours was ready in less than a minute. Seriously a perfect stay, wouldn't change a thing.

Pros: Excellent bright, cheery, extremely accommodating, kind staff :) Located in a central downtown area. Nespresso Machines that make nice espresso. Stylish rooms and lobby. Pretty restaurant next door (Verbena) that partners with Canopy you can order room service to.Cons: Room are very small. Barn Doors between bathroom and room so not a ton of privacy if you're sharing. Booming music that vibrates the walls at night on the weekends (Staff is clearly aware of this and gives guests herbal tea and ear plugs).