Austin's Pizza Westlake

My family and I decided to get some pizza last minute for dinner. Since we have been to Austin Pizza before and kind of knew what to expect we decided to order and pick some up. It was simple, my husband placed the order online, drove up, got down and picked up our pizza. We shared the BBQ Chicken Pizza and I decided to get some Ranch Dressing to dip my pizza in. The pizza is good. The crust wasn't thick. The combined ingredients were flavorful. The BBQ sauce on the pizza had a slight sweetness to it. The chicken pieces were small but thick and spread around the pizza. The onions were good and added flavor. The Ranch Dressing was an extra that added a little more flavor. Overall ordering was easy, the pickup process was quick and the pizza is a good go to pizza when looking for something in the Westlake area.

I love Austin's Pizza for a carry-out night when I don't feel like cooking. The pizza has always been hot and fresh, the Caesar salad is great as well. They had a great $16 carry-out deal this month for a Large pizza, 2 sodas, and a small salad. The wait to get my pizza was a bit longer than expected when I arrived at the shop to pick up, but was no problem. Friendly staff as well. Decent local spot to grab pizza, excited to order again!

Food itself is always good and i don't not have complaints on that. But what I do have to complain about is I placed an order online and had to make an adjustment, so I called the store and got hung up on because I didn't speak Spanish. I did politely apologize and say I didn't speak Spanish and asked if anyone spoke English, too which the man just hung up. I called back 3 times and had the same interaction. It was just extremely frustrating.

Recently, my order was really late and it was very frustrating (bc kids and bedtime). However, this happens. It's just the nature of the beast with restaurants. So while I was frustrated about the issues, I called (second time).. and they were so busy. But they handled the situation with the absolute best customer service. Sh*t happens, especially in the service industry, but it's how you handle it and treat people that matter. And they do this well. Also, the pizza is great. One of the bests!

My Italian sausage and pepperoni pizza was great! There were plenty of toppings, and adequate cheese. I chose regular crust, which turned out to be rather chewy, but somewhat firm. This was my first visit here. I asked A LOT of questions! I was the only customer (it was late in the evening), so I was patiently endulged.  It was very easy, actually, and now that I'm familiar I can see how to quickly order calling or coming in again. Walking in you feel like you are in their storage room with the pizza boxes, water cases, and soda stored on display. There is one booth and 3 tables. All the tables and the floor look tired and worn. Outside there is plenty of seating. There is also a pirate ship for kids to play on.Awesome music was playing when I came in: 70s and 80s. The music can be heard outside as well. This would be a good location for families to come have a pizza night when weather permits sitting outside.  Pizza will make everyone happy and the kids can go play pirates.

Pizza quality is generally very good, but can be somewhat inconsistent at times. The staff are also friendly. The dining are is clean. Pepperoni and mushrooms with ranch is my personal favorite.

I enjoy their pizzas (The farmer's market with vegan cheese is my favorite). I am only giving two stars because of the delivery service. Unfortunately, I recommend ordering from a different pizza place unless you are OK with a long window for delivery. I scheduled a delivery a day in advance; however, they were still an hour late. The delivery guy said that was normal and to be comfortable with it if you order delivery. We will still get takeout or purchase Austin Pizza frozen pizzas at HEB but will not call when we need a delivery.

This store never answers their phone. I've had to call the call center and try to get my call forwarded every time I order and even the call center can't get through. Their delivery is extremely slow, and they use a second party delivery service which triples the time of estimated delivery. Horrible service

We LOVE Austin's Pizza Westlake. Great pizza and pizza rolls. Friendly prompt accurate service. Yum!

The guys at this location are awesome and the food is delicious. Such a chill spot with good music and a patio!!!