Steak ’n Shake

I visited this Steak 'n Shake today (a Sunday) at 12:20 p.m. and was immediately struck by the lack of a traditional cashier--you have to place your order through a self-service kiosk. While I find this impersonal and a bit inconvenient, I can see the benefit if it helps speed up service and improve efficiency.I ordered a double steakburger with cheese, a large cheese fry, and a soda. This set me back more than $15. Unfortunately, my experience went downhill from there. Despite only a few customers ahead of me, I had to wait 20 minutes for my food. It was clear they were prioritizing the drive-thru to an excessive degree, leaving dine-in customers waiting far too long for something as simple as a cheeseburger. The main reason I stopped by was to try the new beef tallow fries. They were just okay--nothing special. I had to add salt and pepper to my cheese fries to give them any real flavor. The steakburger was even worse: the bun was stale, and the patties were thin and completely flavorless.I won't be coming back. If you're in the mood for a similar meal, I'd recommend Freddy's instead. Their food is higher quality, their service is better, and they're significantly faster. This visit was a disappointment from start to finish.

I have not been here in years. Since my kids were children really. It hasn't changed minus it's a bit dirtier now. Especially the bathrooms. The service is cold as you order via a kiosk then they simply yell your name out when it's ready. Then you go up and get it. Yet, there is still a "tipping" selection when you order. This makes absolutely no sense to me. My new rule is that if I order standing then have to get the food myself, I don't tip. Ever... The food was over priced and it's still "kids" food in my opinion. An adult would never really be satisfied on even their triple burger. We spent 31 dollars on lunch and left feeling a bit cheated. I suspect it will be another ten years before I darken their door again.

While the food is okay, the place is atrocious. Just really gone downhill. It's filthy. There's smashed food on the floors, trash, and every single empty table was covered in grease and food. I would avoid this place. No wonder it was empty. The service was very slow, and hardly anyone to help. Don't go.

The place is filthy, bugs everywhere, bad smells, torn seats. Not only that, but there are no servers. Unbelievable.

Everything about this place is disappointing. I placed a mobile order for a burger and fries 15 minutes prior to my arrival and was notified my food would be ready within 5-10 minutes. When I arrived, I was told the restaurant had "run out of fries" and that they had yet to prepare my order. I was offered potato chips as compensation for the fries and was offered a free drink for the wait.While waiting I started noticing how disgusting the restaurant was. The fountain drink machine had soda splattered EVERYWHERE. 4/8 of the drink choices had run out of syrup, making my free drink worthless. There were no cleaned tables in the entire restaurant. While walking out of the store, I noticed the front door handle was greasy and that the door stuck from opening at first making a peeling noise from the seal. The box my burger was in had greasy and condiment covered fingerprints all over. My burger was greasy and tasted like pickles even though there were none on the burger. Honestly, as I type this out I feel sick to my stomach that I still ate my burger. Thankfully the potato chips are sealed in a bag although the bag is covered in finger gunk too.None of the employees are happy to be there. You can see it in their faces and it's obvious by the lack of care for their product and store. There was no communication between co-workers and nobody really seemed to know who was doing what.I will not be back to this place again which is sad because it's so close to my work.

Ordered cheeseburger and fries to go.I appreciate how nicely packed this was to go. The lettuce, tomatoes and other condiments were placed separately so my burger and patty did not get soggy.I also really like that nothing was too oily or greasy. Not even the fries! The fries were too thin for my liking but I do appreciate the crisp. I also think it would have been better fresh. The burger though was much better than a McDonald's or even Five Guys. The buns were soft, the patty was big, tender and juicy. I'm surprised they didn't throw in a specialty sauce though, not sure if they have that.Overall, good burger for fast food.

First timer at steak n shake. Not a good impression. Food was delivered in timely manner and staff was friendly. Food was ok. Thats where it stops Bathroom - for men, dirty, urinal not functioning, toilet messy and broken toilet paper holder. Dining area - dirty (this includes monitors where you order food, counters, tables, seats, floors and curtains. Some may think that the food being ok and the friendliness of the staff should bring this rating to a 3 but when you cant cover the basics of a clean eating area you will never get a 3 or higher. Plenty of staff on deck, i see 5. Yes manager(s) were working to. There were only 3 tables with people and one or two cars in drive thru. Someone should have been out cleaning. Parking lot also had food dumped in it.

Just stopped by for a late lunch and took about 5 steps inside and turned around and left. The place is absolutely filthy. The floors were "cleaned" with filthy water. Gray mop marks all over. Ketchup smeared and filthy blinds. Health department needs to be called.

This restaurant says it is open at 10 o'clock. Front doors to Dining Room were locked drove around through drive-through. Three employees working asked when the Dining Room was going to be open and they said they didn't know.The food is ok Not as good as in-N-Out

Bought burger and fries 10.00 the patty was so thin I couldn't taste it the onions was old tasting the fries was good but not very many so a bargain it wasn't much cheaper and better to go to Freddys