Smashburger

We came at an odd kid afternoon time when no one else was in the restaurant. We got our food super quick and it was fresh. The front gal likely took a break so the cook guy helped us with a couple things. The food was good - always love their fries.The bathrooms had one out of soap and the other was out of paper towels so luckily it was not busy and I could hop between to help our little girl get her hands washed and dried.

We were in the area because our son was playing in a basketball tournament at Cherry Creek HS. After the game, we walked in the door at 8:02 pm. The cashier warned us that the "manager" had instructed her that the lobby was closed to dine-in even though they don't close until 9:00 pm. We mentioned that we had checked the closing time before we came in and she agreed with us that they should still be open. Meanwhile, another couple walked in and got in line behind us. She proceeded to take our order, then gave us a table number and the plastic reusable, washable cups for drinks - NOT to go cups. The soda machine had been turned off, so we could not get ice or drinks. We sat at a table that had clearly not been cleaned (there were french fries sitting between the slats of the bench seat) and waited for our food. While we sat at the table, the couple that had been in line behind us were "successfully" turned away and left without ordering.15 minutes later at 8:17 pm, a kid that had been in the kitchen, with a bar piercing on his upper cheek, came out to tell us that we couldn't eat there and we'd have to take our food to go. We argued that they were advertised to be open until 9:00 pm and we would like to eat our food at a table instead of in the car on a 45 min ride back to our neck of the woods, literally as our food was coming out of the kitchen and already being packaged to go without our agreement. We said we'd eat quickly and be gone before 8:30. He became belligerent so we asked for a refund which he was overly happy to agree to, asked another kid from the kitchen to come out and process a refund on the cash register and refusing to give us our food. My husband argued that the food was already cooked and again asked for the food, and again the piercing kid refused, telling us that they would just throw the food away instead.As the other kid and apparently the "manager" on duty, Tarique, worked at the register, the piercing kid informed us he had the right to refuse service to anyone and he was refusing service to us. Again, we brought up the fact that the closing time listed on the front door, on the website, and on Yelp all state 9:00 pm, to which he responded that he ALWAYS closes the lobby at 8:30. I looked at my watch and it was 8:21, to which he replied he ALWAYS closes the lobby at 8:15.Meanwhile, the entire time, the cashier that initially took our order and another female employee cowered off to the side. I looked to her and asked her to please give us our food and we would leave. She declined saying that she couldn't afford to lose her job but tried to hand me a $10 gift card to make up for it.By the time the entire exchange was over, we were back outside to our car before 8:30 pm, foodless, starving, and seething. I don't know who owns this location, or how this kind of service is acceptable, but I will be contacting not only the general manager of this location, but the corporate office to relay our experience.By the way, after we left Smashburger, we drove to Five Guys at S. Parker Rd and Havana. They close at 10:00 pm. We walked in at 8:45, placed an order, sat down to eat in the lobby, ate, and left by 9:04 pm. Both the kid at the register, and the gal in the kitchen were very pleasant, even offering smiles.

Over salted and it sat in my tummy like a rock. The bacon was soggy. I only went because I had a $25 gift card and still have $3.00 balance but chances are slim that I'll go back.

5 stars for the burger and tots. Flavor was delicious and the bun is super good! Tots were fresh perfect crunch. Delicious bite the burger and tots! Wait time was a bit long.

Is the staff Too enthusiastic?!Fast ordersExcellent Service from day One! Very Cool! Patio Seating for break?! I need try the SmashFriesI had a kids meal on a Wednesday and it was greatly sufficient for my nourishment.I could have gotten my food for free if I had bought a regular entree.Some booths are close to the restroom.

This spot just opened in the previously empty corner unit in the little prentice Ave/dtc shopping center. We were excited as we hadn't had smash burger in a long time and it looked like the menu has some Interesting updates (new sides and burgers!). We ordered online for takeout and that could be a source of some of the issues we had. I got a turkey burger and my hubby got a regular burger. I tried the mushroom Swiss one and it was flavorful and I really liked their multigrain bun. He got a standard cheeseburger and paid for avocado to be added. We also ordered fries and the Brussels sprouts. It was ready on time and there was only a few people in there. Staff were friendly and we found the food easily. When we got home though, we were missing one of the fries and missing the avocado (we paid for) on his burger. Pretty disappointing for our first visit. They've been open for a month or so and we'd hoped by then some of the new opening issues would get ironed out. Otherwise, what we did eat was tasty and we especially loved the Brussels sprouts! We'll give them a try again and we'll be checking everything closely to make sure we get what we paid for. I'd recommend giving them a try but maybe order to eat in and see if they are better about order accuracy!

Fries were way overcooked, forgot to make our shakes until I had to remind them and unfriendly

Rude staff. refused service 20 minutes before closing and then proceeded to lock me out.

I love this burger more than any other burger! The fries are great. Service is quick and polite.

The friendliest staff, quick service, very clean, and great food!!!!! I come here three times a week it's so good