SkyZone

Arrived for a jump session we scheduled online. Check in went smoothly. We paid almost $17 for 3pairs of socks to jump.It was pretty empty at the time of our visit. There were 3 employees and they all seemed friendly enough.

So much room for activities! A great price too! $29 for 90 minutes of jump time!There is a HUGE open parking lot so plenty of space. You have the option to book your jump time on their website or you can show up and they do it for you. If you sign the waiver before you show up it does speed up the process. The waiver is good for a year! They have lockers you can pay for or open cubbies available. You can also leave your valuables in the car. When you arrive you get a wristband and throughout the day an announcement will be made on what wristband colors are done jumping for the day.Let's talk activities! First they have a bunch of different sized trampolines. A few that go up the wall (a little) and a tumble track! They also have a small zip line that you can fall into a foam pit. They also have larger trampolines you can do a trick into the foam pits. They have a dodgeball area and ninja warrior course! I thought it was great options for everyone!The only problem is parents not watching their children. Sky zone does say please supervise your children but most parents were on their phones or on the other side of the area. I feel like they should have a 2 strike system for this. If employees see unsupervised children they need to tell/find the parents and mark their wristbands. This is strike one. Then of they have to tell them again that's strike two and they are out! I was on the tumble tracking about to do a trick, I looked around and no kids were there. I started my trick and out of the side of my eye I saw a kid running towards me. I bailed on the trick and could have really hurt myself and the kid. I looked around for the parent and sure enough they were on their phone. They looked up and said, "oh sorry...." Then walked away head down. Not safe for the child or myself.I understand this is the parent's responsibility but the business could enforce it a little more than an automatic announcement that plays every 15/30mins. Parents have to pay to get in the trampoline area and I'm sure they would be more diligent if their kid and themselves were to get kicked out with no refund.

As always the godkids have fun here and it's great exercise for them as well so I don't mind paying the high price for this establishment. The employees could be a bit more pleasant though and not just treat like a painful nod just to attitude towards us. That attitude won't stop us from returning though.

We have had our daughter's birthday parties at this location multiple times when it was Defy and they were fantastic. Now under new management we had a terrible experience. The service was awful and the location was unsafe, as there was a shooting on the premises while we were there.We were told over that phone the kids would have an hour jump time, an hour of party time with pizza, then back to jumping for an hour with the VIP package. Someone was supposed to call the week before to finalize details and amount of jumpers. No one called us. I reached out the day before the party on a Saturday and was told no one could help me outside of M-F business hours.We showed up at 1:30 on Sunday for our party, as directed, half an hour before the kids jump time. No other patrons were present when we arrived, but it took 5 min for the three people behind the desk to acknowledge us. They directed us to the party desk.At the party desk one solitary worker was in charge of checking in three parties simultaneously, one at a time checking people's waivers and giving wristbands. It took a full hour before our whole party was able to check in.We were then taken to our party room, which was set up for 12 kids and very small. We RSVPed for 20 kids and had 17 show. I was told that there was nothing they could do unless we wanted a refund and to leave... after 17 parents had left their kids with us. When I asked to speak with a manager, I was told there was no one else there and given a very generic email address.The room was so small we couldn't even bring in the large balloon we had bought for decoration because there was nowhere to put it. While I was trying to figure out how we could make the room work, my husband was monitoring kids jumping, since the staff seemed pretty checked out. He had to ask four teens to stop harrassing one of our 10 yo guests.We were supposed to get water bottles for the kids with the VIP pkg. I asked multiple workers if they could please bring water or water bottles as the kids were thirsty. They finally brought the water bottles well into the party, empty, and two small ice filled pitchers of water that were not refilled for the next two hours. We were supposed to get VIP passes, stickers, and a party favor for each child with our package. Most of the water bottles had VIP passes in them, not all. Two had stickers. One had a bracelet I assume was supposed to be a party favor.When it got close to the time we thought the food would be served we asked when we should gather the kids. They told us it was policy only to serve food at the end of two hours of jump time at 4:00, which was when many of the kids would be leaving and not what we had been told. We ended up serving our own cake before they brought pizza because the kids were starving.The only time our assigned party host proactively inquired about anything was to tell us twice that she was going to cut our kids' wristbands so they couldn't jump again, since they had eaten cake. She finally brought pizza when many of the kids had left and didn't clean up anything until we were gone, so we did all of the serving and cleaning ourselves. We ended up stuck with about 10 kids in a small concrete room for an hour who had eaten and weren't allowed to jump again. During that time there was a loud adult altercation outside our party door. Then the kids' parents ended up unable to come in and get them because THERE WAS A SHOOTING OUTSIDE IN THE PARKING LOT with multiple shots fired and someone being taken away in an ambulance. No one was allowed in or out of the building for about 45 min. At no time did a worker come check in with us about the situation or give any additional information. It felt extremely unsafe. When we left, a cop was heatedly interrogating someone on the curb about a foot from my car while I tried to herd children past as quickly as possible.I don't blame the few underpaid workers present for this madness. This place is mismanaged. I would never bring my child back here, let alone have a party here again. We were supposed to get a 3 month membership included with our package. I wouldn't even want it. What a waste of $700. We will be going to Slick City or Lava Island from now on.

This location was perfect! We went on a Saturday afternoon and it wasn't busy so everyone could basically do anything they wanted. They do have lockers that cost a couple of bucks but the way to get in and out of them is genius!! No key required!! It probably would be a fun place to host a birthday, my favorite part is they clean up after you!!

Pay attention because some of the pictures on Yelp aren't actually in the park anymore. First off, needing their socks as opposed to any other indoor trampoline park is just a money grab. I mean come on.... If you have them, use them. They are the same thing. We have plenty of urban air socks but we had to get a pair from a place we will probably never go back to. I had to fill the waiver out twice because it didn't go through the first time. Fine... whatever glitches happen. But then I had to wait in line again. Just wasted my time to be honest. But it ticked me off and I already wasn't particularly impressed with the place. Food is priced different for members (another source of irritation) so I walked away from the snack bar. I don't know if there are any other benefits to having a membership other than jumping whenever you want. Staff was nice. Place was clean. But no, I won't drive from south Lakewood to come back. Not just the drive but it wasn't worth it. I'll stick to urban air since it's a lot closer.

Really awesome place and wonderful staff!!Also very clean. We had such a great time and will definitely return!

My experience with this company is extremely frustrating and unprofessional to say the least . The staff is so rude and aren't trained enough to do correct customer service instead they get bothered by the fact that you are complaining about errors they made and just completely avoid you . 3 plus months they've been charging my husband for a membership we don't even have anymore . Per Ryan confirmed to me on January 24th that I should receive a refund the following week and that has yet to happened I've been calling skyzone since February 5th and he is totally avoiding me his staff say he will call back and he doesn't when he promised if I had a problem to speak directly to him lol & now they say ( per moana) it's against rules to tell me when he will be in like how is that even real , instead they continue charging. So unprofessional and just up and ready to take ur money. Avoid this place at all cost .

DO NOT DO BUSINESS WITH THIS DISHONEST COMPANY! I am use to getting the upsell for a membership at these types of places, and last month was the same thing. I immediately and emphatically said I do not want a membership, I just want a day pass. Well, a month later they tried to bill me, twice, for 3 memberships that I did not want or agree to, and I now have overdraft fees with my bank that I cannot get back. I will never go back here, and neither should you.

We love this sky zone. It's much bigger than the one in Parker and has a lot more to do: huge slide, zip line, swing, obstacle course, extreme trampoline . The open space makes it easier to find your kids. The staff is great and responsive. Also, the monthly membership is very reasonable and worth it if you come at least twice a month. Highly recommend!